<![CDATA[iRedMail — Cannot save Sogo user preferences (sieve) after move to new server]]> 2026-04-01T17:21:07Z PunBB https://forum.iredmail.org/topic21115-cannot-save-sogo-user-preferences-sieve-after-move-to-new-server.html <![CDATA[Re: Cannot save Sogo user preferences (sieve) after move to new server]]> I found the issue!

In fact, in the old server, the sieve folder of the user was holding a link file named dovecot.sieve which I re-created the same way on the new server, but the new server was expecting a dovecot.sieve folder instead under the sieve folder of the user.

After deleting this file, I could save the user preferences which re-created the correct dovecot.sieve sub-folder and other files has expected.

]]> https://forum.iredmail.org/user63707.html 2026-04-01T17:21:07Z https://forum.iredmail.org/post91846.html#p91846 <![CDATA[Cannot save Sogo user preferences (sieve) after move to new server]]> Hello,

I have moved my old debian 10 server to a brand new debian 13 server and finally decided to keep all users on SOGo because of the use of the ActiveSync protocol.

I have moved all user data and sql databases and all worked fine.
I have updated users informations using sogo-tool for contacts/calendar and then for preferences.
All updated OK.

Now, if I try to save a user preference in the SOGo web page I get the error 'Service currently anavailable'.

In the SOGo logs I get:

<0x0x556910123230[NGSieveClient]> TLS started successfully.
<0x0x55690fc29470[SOGoSieveManager]> failure. Attempting with a renewed password (no authname supported)
<0x0x556910123230[NGSieveClient]> TLS started successfully.
<0x0x55690fc29470[SOGoSieveManager]> Could not login '<me>@domain.ext' on Sieve server: <0x0x556910123230[NGSieveClient]: socket=<NGActiveSSLSocket[0x0x55690fc64d60]: mode=rw address=(null)>>: {RawResponse = "{}"; result = 0; }

When moving files from the old server to the new one I also copied the '/etc/sogo/sieve.cred' file.
I checked this file and it had 2 lines inside, the one with the old server information for 'sogo_sieve_master@not-exist.com:<password>' and a second line with the new 'sogo_sieve_master@not-exist.com:<password>' information.

I tried to remove the first line or second line to check wether it uses the old sieve credentials or the new one but in both cases I cannot save any user preferences.
I checked the user password in the 'iRedMail.tips' for the user and it is OK but even with this the TLS connection does not work.

Do I have to change the 'sogo_sieve_master' user password and how?
Is there something else I can check to get this working?

]]> https://forum.iredmail.org/user63707.html 2026-03-30T12:46:12Z https://forum.iredmail.org/post91832.html#p91832