iRedMail — SOGO ActiveSync hangs

Re: SOGO ActiveSync hangs

null@example.com (piyush.hari) — Wed, 13 Aug 2025 04:40:16 +0000

Facing the same issue here. Any idea?

This is repeating every 1 second:

Aug 13 00:34:46 sogod [1222108]: <0x0x55e604270bc0[SOGoActiveSyncDispatcher]> Change detected during Sync, we push the content.
Aug 13 00:34:46 sogod [1222108]: X.X.com "POST /SOGo/Microsoft-Server-ActiveSync?User=XXX@XXX.com&DeviceId=R5VPMKUKRH0MB50M5IM06FL3F8&DeviceType=iPhone&Cmd=Sync HTTP/1.0" 200 99/121 0.068 - - 0 - 15

Re: SOGO ActiveSync hangs

null@example.com (jackb) — Thu, 07 Nov 2024 12:10:53 +0000

piyush.hari wrote:

ZhangHuangbin wrote:
Excuse me, what do you mean by "hangs" here?
The log lines seems normal, sogo detects changes and it pushes the content.
by that I meant that this message is appearing every 1s for that user for the last 48 hrs and continuing to do so stressing server resources.

What you are seeing here is normal, It's the device using EAS ActiveSync it will continue to sync. ActiveSync is resource hungry, if you are not happy with this then you are better to use SMTP / IMAP method, SMTP 587 & IMAP 993.

Re: SOGO ActiveSync hangs

null@example.com (piyush.hari) — Wed, 06 Nov 2024 01:27:33 +0000

ZhangHuangbin wrote:

Excuse me, what do you mean by "hangs" here?
The log lines seems normal, sogo detects changes and it pushes the content.

by that I meant that this message is appearing every 1s for that user for the last 48 hrs and continuing to do so stressing server resources.

Re: SOGO ActiveSync hangs

null@example.com (ZhangHuangbin) — Wed, 06 Nov 2024 00:45:27 +0000

Excuse me, what do you mean by "hangs" here?
The log lines seems normal, sogo detects changes and it pushes the content.

SOGO ActiveSync hangs

null@example.com (piyush.hari) — Tue, 05 Nov 2024 17:49:43 +0000

==== REQUIRED BASIC INFO OF YOUR IREDMAIL SERVER ====
- iRedMail version (check /etc/iredmail-release): 1.7.1
- Deployed with iRedMail Easy or the downloadable installer? downloadable installer
- Linux/BSD distribution name and version: Ubuntu 22
- Store mail accounts in which backend (LDAP/MySQL/PGSQL): MySQL
- Web server (Apache or Nginx): Nginx
- Manage mail accounts with iRedAdmin-Pro? No
- [IMPORTANT] Related original log or error message is required if you're experiencing an issue.
====
The follows log entry in the sogo.log repeats indefinitely for a particular user's iPhone.

Nov 05 12:47:45 sogod [1472]: <0x0x56411c12ab80[SOGoActiveSyncDispatcher]> Change detected during Sync, we push the content.
Nov 05 12:47:45 sogod [1472]: X.X.com "POST /SOGo/Microsoft-Server-ActiveSync?User=X@X.com&DeviceId=R5VPMKUKRH0MB50M5IM06FL3F8&DeviceType=iPhone&Cmd=Sync HTTP/1.0" 200 98/120 0.092 - - 0 - 17

Previously, when this happened, I had the user re-provision their account in his iPhone. I would like to avoid doing this. What is the root cause for this and how can I fix this?