1 Topic by johnking

  • johnking
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  • Registered: 2011-10-26
  • Posts: 4

Topic: Mail Disappears in Client inbox

==== Provide basic information to help troubleshoot ====
- iRedMail version:
- Linux/BSD distribution name and version:
- Any related log? Log is helpful for troubleshooting.
====

I just installed iRedMail 0.7.3 on ubuntu server 11.04. The installation was successful except that the first user ID that I created is having a problem with his mail box. Any time he receives a mail in his mail client inbox, the mail disappears within a minute. And it doesn't matter which mail client he uses, his mails disappears and cannot be found in any of the mail client folders. The rest of the users that I have created afterwards do not have any problems. I just don't know where to look to solve this problem. Any help will be highly appreciated

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Spider Email Archiver: On-Premises, lightweight email archiving software developed by iRedMail team. Supports Amazon S3 compatible storage and custom branding.

2 Reply by ZhangHuangbin

  • ZhangHuangbin
  • ZhangHuangbin
  • iRedMail Developers
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  • Registered: 2009-05-06
  • Posts: 31,088

Re: Mail Disappears in Client inbox

Is there any related log in Postfix and Dovecot log files? They are /var/log/mail.log, /var/log/dovecot.log, /var/log/sieve.log.

3 Reply by ZhangHuangbin

  • ZhangHuangbin
  • ZhangHuangbin
  • iRedMail Developers
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  • Registered: 2009-05-06
  • Posts: 31,088

Re: Mail Disappears in Client inbox

I cannot find useful log to help toubleshoot, sorry.

A quick and dirty solution: Remove user www@, then re-create it.