1 Topic by write4saini

  • write4saini
  • Member
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  • Registered: 2010-10-30
  • Posts: 80

Topic: Mail are missing in Users account

hi,

I have problem, that my user are complaining, there some mails are missing  in there account

eg: if someone send mail to other users, mail receive and user and check but after some time mail is missing both of users accounts sender missing in sent folder and receiver missing in inbox, both user have no filters

using iRedmail 0.7.4

Please help ASSP


==== Provide required information to help troubleshoot and get quick answer ====
- Linux/BSD distribution name and version:
- iRedMail version and backend (LDAP/MySQL):
- Any related log? Log is helpful for troubleshooting.
====

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Spider Email Archiver: On-Premises, lightweight email archiving software developed by iRedMail team. Supports Amazon S3 compatible storage and custom branding.

2 Reply by ZhangHuangbin

  • ZhangHuangbin
  • ZhangHuangbin
  • iRedMail Developers
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  • Registered: 2009-05-06
  • Posts: 31,088

Re: Mail are missing in Users account

I'm sorry that i have no idea of why it happened at all. sad

Please turn on debug mode in Dovecot to check what happened.

3 Reply by write4saini

  • write4saini
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  • Registered: 2010-10-30
  • Posts: 80

Re: Mail are missing in Users account

tell me who to enable debuging in dovecot

4 Reply by ZhangHuangbin

  • ZhangHuangbin
  • ZhangHuangbin
  • iRedMail Developers
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  • Registered: 2009-05-06
  • Posts: 31,088

Re: Mail are missing in Users account

Set 'mail_debug = yes' in /etc/dovecot.conf, then monitor its log file /var/log/dovecot.log and /var/log/sieve.log.

You can also enable 'maillog' plugin to log IMAP actions. Reference:
- For dovecot-1.x: http://wiki.dovecot.org/Plugins/MailLog
- For dovecot-2.x: http://wiki2.dovecot.org/Plugins/MailLog