1 Topic by ScottTheFalcon

  • ScottTheFalcon
  • Member
  • Offline
  • Registered: 2011-04-16
  • Posts: 7

Topic: Inbound mail processing stops frequently on existing server,FAILED AV

==== Required information ====
- iRedMail version: 0.7.4
- Store mail accounts in which backend (LDAP/MySQL/PGSQL): SQL
- Linux/BSD distribution name and version: Ubuntu 10.04 LTS
- Related log if you're reporting an issue: Getting the error:

host 127.0.0.1[127.0.0.1] said: 451 4.5.0 Error in processing, id=12501-18-2, virus_scan FAILED: AV: ALL VIRUS SCANNERS FAILED (in reply to end of DATA command)

====

My iRedMail installation has been running for ages but in the last 6-12 months this situation has started happening every week, two or three.  Right now I have items collecting in my Postfix mail queue.  My server doesn't seem to have /etc/init.d/clamav to restart, but I have restarted amavisd with no success.  They only way I get mail flowing again is to restart the server, which I will have to shortly, so that the mail gets processed.

Any ideas?

Thanks, Scott

----

Spider Email Archiver: On-Premises, lightweight email archiving software developed by iRedMail team. Supports Amazon S3 compatible storage and custom branding.

2 Reply by ZhangHuangbin

  • ZhangHuangbin
  • ZhangHuangbin
  • iRedMail Developers
  • Offline
  • Registered: 2009-05-06
  • Posts: 31,088

Re: Inbound mail processing stops frequently on existing server,FAILED AV

ClamAV service doesn't work properly.

- Did you update its virus database by running command "freshclam" manually?
- Do you have service /etc/init.d/clamav-freshclam running?

3 Reply by ScottTheFalcon

  • ScottTheFalcon
  • Member
  • Offline
  • Registered: 2011-04-16
  • Posts: 7

Re: Inbound mail processing stops frequently on existing server,FAILED AV

ZhangHuangbin wrote:

ClamAV service doesn't work properly.

- Did you update its virus database by running command "freshclam" manually?
- Do you have service /etc/init.d/clamav-freshclam running?

Hi, thanks for that.  I had to restart the server, but I'm updating those items, and others now.  If it plays up again, I'll come back to this thread.

Thanks for helping smile
Scott