1 Topic by purnendu100

  • purnendu100
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  • Registered: 2013-08-27
  • Posts: 2

Topic: Send Receive error.. Solves after restarting the server

==== Required information ====
- iRedMail version: 0.8.3
- Store mail accounts in which backend (LDAP/MySQL/PGSQL): MySQL
- Linux/BSD distribution name and version:  CENTOS 6
- Related log if you're reporting an issue:
====

I have 8 domains configured in my server, up-to 25th Aug. it was working properly. Now suddenly after that I started getting problems that peoples are getting send receive error, then I restarts the server and it works for 2-3 hours and again same problem. I just now tried to check the server and when I go to License, I get this error
"Error while geting license info: <urlopen error timed out> "

Please help. I am running iRedmail-Pro 1.5.1.

Thank you.

----

Spider Email Archiver: On-Premises, lightweight email archiving software developed by iRedMail team. Supports Amazon S3 compatible storage and custom branding.

2 Reply by ZhangHuangbin

  • ZhangHuangbin
  • ZhangHuangbin
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  • Registered: 2009-05-06
  • Posts: 31,082

Re: Send Receive error.. Solves after restarting the server

iRedAdmin-Pro doesn't impact mail services, so please paste related error log here to help troubleshoot.

Also, for urgent issue, you can consider purchasing our remote support service, it costs just USD $29 per case/issue.
http://www.iredmail.org/support.html

3 Reply by purnendu100

  • purnendu100
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  • Registered: 2013-08-27
  • Posts: 2

Re: Send Receive error.. Solves after restarting the server

Thanks for you reply...but why is the license page giving error "Error while geting license info: <urlopen error timed out> "
any idea will help thanks..

4 Reply by ZhangHuangbin

  • ZhangHuangbin
  • ZhangHuangbin
  • iRedMail Developers
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  • Registered: 2009-05-06
  • Posts: 31,082

Re: Send Receive error.. Solves after restarting the server

It will connect to iredmail.org to get license info.

if you need a http proxy to access external network, you can update value of parameter 'HTTP_PROXY' in file libs/settings_local.py under iRedAdmin-Pro directory, then restart Apache service.