1 Topic by chris

  • chris
  • Member
  • Offline
  • From: Australia
  • Registered: 2013-11-02
  • Posts: 30

Topic: License error

==== Required information ====
- iRedMail version: 0.8.5 - PRO
- Store mail accounts in which backend (LDAP/MySQL/PGSQL): MySQL
- Linux/BSD distribution name and version: Centos 6.5
- Related log if you're reporting an issue:
====


License info
Error while geting license info: /usr/lib64/python2.6/lib-dynload/pyexpat.so: symbol XML_SetHashSalt, version EXPAT_2_0_1_RH not defined in file libexpat.so.1 with link time reference

----

Spider Email Archiver: On-Premises, lightweight email archiving software developed by iRedMail team. Supports Amazon S3 compatible storage and custom branding.

2 Reply by ZhangHuangbin

  • ZhangHuangbin
  • ZhangHuangbin
  • iRedMail Developers
  • Offline
  • Registered: 2009-05-06
  • Posts: 31,088

Re: License error

Try this:

# yum install expat

Also, search "pyexpat.so: symbol XML_SetHashSalt, version EXPAT_2_0_1_RH not defined in file libexpat.so.1 with link time reference" in Google shows many similar pages and you can find an answer.

P.S. Please post iRedMail related issues/questions in "iRedMail support" forum, not "iRedAdmin-Pro support" forum.

3 Reply by chris

  • chris
  • Member
  • Offline
  • From: Australia
  • Registered: 2013-11-02
  • Posts: 30

Re: License error

Will do

4 Reply by chris

  • chris
  • Member
  • Offline
  • From: Australia
  • Registered: 2013-11-02
  • Posts: 30

Re: License error

chris wrote:

Will do

Hi Zhang,

Package expat-2.0.1-11.el6_2.x86_64 already installed and latest version
Nothing to do

5 Reply by chris

  • chris
  • Member
  • Offline
  • From: Australia
  • Registered: 2013-11-02
  • Posts: 30

Re: License error

ZhangHuangbin wrote:

Try this:

# yum install expat

Also, search "pyexpat.so: symbol XML_SetHashSalt, version EXPAT_2_0_1_RH not defined in file libexpat.so.1 with link time reference" in Google shows many similar pages and you can find an answer.

P.S. Please post iRedMail related issues/questions in "iRedMail support" forum, not "iRedAdmin-Pro support" forum.

Is this not a Pro issue as it the License tab is only available under Pro Verion?

6 Reply by chris

  • chris
  • Member
  • Offline
  • From: Australia
  • Registered: 2013-11-02
  • Posts: 30

Re: License error

Seems there are many different faults related to this error. Will this affect my licensed version? will it stop working?

7 Reply by ZhangHuangbin

  • ZhangHuangbin
  • ZhangHuangbin
  • iRedMail Developers
  • Offline
  • Registered: 2009-05-06
  • Posts: 31,088

Re: License error

This is caused by CentOS upgrading. You can find many people had the same issue with Google:
http://www.google.com.hk/search?client= … p;oe=UTF-8

And, of course it doesn't impact your iRedAdmin-Pro license at all.

8 Reply by chris

  • chris
  • Member
  • Offline
  • From: Australia
  • Registered: 2013-11-02
  • Posts: 30

Re: License error

Hi Zhang,

Unable to update to new version because of this error, I am unable to find a solution that works, do you have a workaround?

Regards
Chris...

9 Reply by ZhangHuangbin

  • ZhangHuangbin
  • ZhangHuangbin
  • iRedMail Developers
  • Offline
  • Registered: 2009-05-06
  • Posts: 31,088

Re: License error

No idea yet, need further debug with remote access (like ssh).
Are you willing to pay us to help solve this issue remotely? If yes, contact us here: http://www.iredmail.org/contact.html

10 Reply by chris

  • chris
  • Member
  • Offline
  • From: Australia
  • Registered: 2013-11-02
  • Posts: 30

Re: License error

Hi Zhang,

Problem solved.

Downloaded both expat pkgs and forced an update via rpm -Uvh --force expat-2.0.1-11.el6_2.*
Restarted httpd and all working now.

11 Reply by ZhangHuangbin

  • ZhangHuangbin
  • ZhangHuangbin
  • iRedMail Developers
  • Offline
  • Registered: 2009-05-06
  • Posts: 31,088

Re: License error

Thanks for sharing your solution. smile