1 Topic by niven_peter

  • niven_peter
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  • Registered: 2014-02-12
  • Posts: 7

Topic: Mailbox Disk usage cannot be clear

==== Required information ====
- iRedMail version: 0.6.0
- Store mail accounts in which backend (LDAP/MySQL/PGSQL):
- Linux/BSD distribution name and version:  CentosOS 5.5
- Related log if you're reporting an issue:
====

The total mailbox size for an account is 100MB. All the email in all folder (Inbox, draft, sent, junk, trash) has been deleted and empty, but the disk usage still showing 94MB used, it should be 0MB used as all the email has been clear.

I have already restart the dovecot, postfix and MYSQL service but still same.

I will need your expert advice on this.

Thanks.

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Spider Email Archiver: On-Premises, lightweight email archiving software developed by iRedMail team. Supports Amazon S3 compatible storage and custom branding.

2 Reply by ZhangHuangbin

  • ZhangHuangbin
  • ZhangHuangbin
  • iRedMail Developers
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  • Registered: 2009-05-06
  • Posts: 30,770

Re: Mailbox Disk usage cannot be clear

Did you delete sql record in table "vmail.used_quota"?

Also, please always show us basic info of your iRedMail server:

==== Required information ====
- iRedMail version:
- Store mail accounts in which backend (LDAP/MySQL/PGSQL):
- Linux/BSD distribution name and version:
- Related log if you're reporting an issue:
====

3 Reply by niven_peter

  • niven_peter
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  • Registered: 2014-02-12
  • Posts: 7

Re: Mailbox Disk usage cannot be clear

Hi,

Sorry, I have updated the required information as below. We did not delete any sql record. We only delete the all emails in webmail but noticed that after deleting the available space did not reduce. Strangely this only happened for specific user.

Any additional step that needed to be perform?

Thanks.

======== Required information ====
- iRedMail version: 0.6.0
- Store mail accounts in which backend (LDAP/MySQL/PGSQL): LDAP
- Linux/BSD distribution name and version: Centos 5.5
- Related log if you're reporting an issue: Mailbox Disk usage cannot be clear
====

4 Reply by ZhangHuangbin

  • ZhangHuangbin
  • ZhangHuangbin
  • iRedMail Developers
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  • Registered: 2009-05-06
  • Posts: 30,770

Re: Mailbox Disk usage cannot be clear

Did you delete sql record of this user in table "vmail.used_quota"?

5 Reply by niven_peter

  • niven_peter
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  • Registered: 2014-02-12
  • Posts: 7

Re: Mailbox Disk usage cannot be clear

Hi,

May I know where is the table located as far as I check I could not see this table in any of database below

1. information_schema
2. iredadmin
3. mysql
4. policyd
5. roundcubemail
6. test

Appreciated your response.

Thanks.

6 Reply by ZhangHuangbin

  • ZhangHuangbin
  • ZhangHuangbin
  • iRedMail Developers
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  • Registered: 2009-05-06
  • Posts: 30,770

Re: Mailbox Disk usage cannot be clear

Well, you didn't show us basic info of your iRedMail server, so i guess you're running MySQL edition, that's why i gave you "vmail.used_quota". Please delete the record in SQL table "iredadmin.used_quota" if you're running OpenLDAP edition.

You see why we ask you to show us basic info of your iRedMail server, it will help you get answer faster.