1 Topic by mmffshing (edited by mmffshing 2010-03-08 10:57:03)

  • mmffshing
  • Member
  • Offline
  • Registered: 2009-09-27
  • Posts: 12

Topic: Can not receive email from some domain (SOLVED)

Hi,

i using ubuntu 8.10 and iredmail 0.5.0. Normally, this server is work very fine.
But i can not receive part of the email through some of domain like netvigator.com.
The sender said they did not have any bounced back messages.

Any suggestion to fix this problem??
Thank you

----

Spider Email Archiver: On-Premises, lightweight email archiving software developed by iRedMail team. Supports Amazon S3 compatible storage and custom branding.

2 Reply by ZhangHuangbin

  • ZhangHuangbin
  • ZhangHuangbin
  • iRedMail Developers
  • Offline
  • Registered: 2009-05-06
  • Posts: 31,082

Re: Can not receive email from some domain (SOLVED)

Could you please paste related log content in /var/log/mail.log? so that others can help you solve it. smile

3 Reply by mmffshing

  • mmffshing
  • Member
  • Offline
  • Registered: 2009-09-27
  • Posts: 12

Re: Can not receive email from some domain (SOLVED)

My colleague is using bc@abcd.com and bc@def.com. bc@abcd.com and bc@def.com are hosting in the same server.

These account send email to ac@xxx.com that ac@xxx can receive the email. But we can not receive any reply email from ac@xxx.com. The worst thing is ac@xxx.com think that this is our problem, they do not give any support.

In addition, i using the isp email server as smtp relay server only. Would  it cause any problem?

4 Reply by ZhangHuangbin

  • ZhangHuangbin
  • ZhangHuangbin
  • iRedMail Developers
  • Offline
  • Registered: 2009-05-06
  • Posts: 31,082

Re: Can not receive email from some domain (SOLVED)

Is it possible to ask mail server admin of ac@ to provide related mail log?

5 Reply by mmffshing (edited by mmffshing 2010-03-04 18:04:21)

  • mmffshing
  • Member
  • Offline
  • Registered: 2009-09-27
  • Posts: 12

Re: Can not receive email from some domain (SOLVED)

i receive some bounce back message.

From: System Administrator
Sent: ¯Šú“ñ, 2 ŽOŒŽ 2010 18:20
To: Sender ABC
Subject: Undeliverable: XYZ

Your message did not reach some or all of the intended recipients.
      Subject:  XYZ

      Sent:     2010/03/1 11:23


The following recipient(s) cannot be reached:

      bg@xyz.com.hk on 2010/03/2 18:20

            Could not deliver the message in the time limit specified.  Please retry or contact your administrator.

            < nz1inf01.smx.co.nz #4.4.7>

I check with the mail log, i find that my server alway stated smtpd[XXX]: lost connection after CONNECT from nz1inf01.smx.co.nz[xxx.xxx.xxx.xxx].

6 Reply by mmffshing

  • mmffshing
  • Member
  • Offline
  • Registered: 2009-09-27
  • Posts: 12

Re: Can not receive email from some domain (SOLVED)

I contact will the other email server administrator.
They said that their server can not receive any greeting message.
Are the iRedmail open any filter or firewall on ubuntu 8.10.
Since i already close the firewall function.
The server log always show anvil [xxx] xxxx max connection count 1/60 xxxxx, is it a problem???

7 Reply by ZhangHuangbin

  • ZhangHuangbin
  • ZhangHuangbin
  • iRedMail Developers
  • Offline
  • Registered: 2009-05-06
  • Posts: 31,082

Re: Can not receive email from some domain (SOLVED)

mmffshing wrote:

Are the iRedmail open any filter or firewall on ubuntu 8.10.

You can use /etc/init.d/iptables to control firewall (iptables). rule file is /etc/default/iptables.

8 Reply by mmffshing

  • mmffshing
  • Member
  • Offline
  • Registered: 2009-09-27
  • Posts: 12

Re: Can not receive email from some domain (SOLVED)

I already turn iptables to accept all traffic, but still have problem...

9 Reply by mmffshing

  • mmffshing
  • Member
  • Offline
  • Registered: 2009-09-27
  • Posts: 12

Re: Can not receive email from some domain (SOLVED)

After transfer the OS from Ubuntu to CentOS........fixed.

10 Reply by ZhangHuangbin

  • ZhangHuangbin
  • ZhangHuangbin
  • iRedMail Developers
  • Offline
  • Registered: 2009-05-06
  • Posts: 31,082

Re: Can not receive email from some domain (SOLVED)

It's strange...

11 Reply by hoho

  • hoho
  • Member
  • Offline
  • Registered: 2009-11-03
  • Posts: 37

Re: Can not receive email from some domain (SOLVED)

May be your iRedAPD stop working.

try " /etc/init.d/iredapd status" to check the status of iredapd

if it showing stopped, try "/etc/init.d/iredapd start" to see the problem solve or not.

If the problem solved, make iRedAPD start when boot your server.# ---- on RHEL/CentOS ----
# chkconfig --level 345 iredapd on

# ---- on Debian/Ubuntu ----
$ update-rc.d iredapd defaults

# ---- on FreeBSD ----
# ---- Edit /etc/rc.conf, append below line ----
iredapd_enable='YES'

Many thank for ZhangHuangbin

Ho