1 Topic by kmihalj

  • kmihalj
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  • From: Croatia
  • Registered: 2013-07-03
  • Posts: 78

Topic: Mail shown in iredadmin pro received log, but nothin in inbox

==== Required information ====
- iRedMail version: 0.8.7
- Store mail accounts in which backend (LDAP/MySQL/PGSQL): LDAP
- Linux/BSD distribution name and version: CentOS 6.5
- Related log if you're reporting an issue:
====

I have few users claiming that they are not receive few emails, .... in log (iRedAdmin PRO, System, Received mail), mail is shown as received, but nothing in inbox....

also I do grep -r "mail topic" ./ in users folder so I'm positive that mail is not ever delivered to mailbox ....

with same command I grepd and deleted few fake admin messages (maybe this is couse of error).

I need to solve this issue urgent.

Greylisting is disabled since I have lot of false blacklisted sites, and huge delay in receiving mails....

----

Spider Email Archiver: On-Premises, lightweight email archiving software developed by iRedMail team. Supports Amazon S3 compatible storage and custom branding.

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2 Reply by ZhangHuangbin

  • ZhangHuangbin
  • ZhangHuangbin
  • iRedMail Developers
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  • Registered: 2009-05-06
  • Posts: 31,088

Re: Mail shown in iredadmin pro received log, but nothin in inbox

kmihalj wrote:

I have few users claiming that they are not receive few emails, .... in log (iRedAdmin PRO, System, Received mail), mail is shown as received, but nothing in inbox....

Can you find related log in Postfix log file and Dovecot sieve log file?

Reference: Check this tutorial to see log file locations on your server: http://www.iredmail.org/docs/file.locations.html

3 Reply by kmihalj

  • kmihalj
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  • From: Croatia
  • Registered: 2013-07-03
  • Posts: 78

Re: Mail shown in iredadmin pro received log, but nothin in inbox

/var/log/maillog

Oct 20 11:03:14 iredmail amavis[28925]: (28925-15) Passed CLEAN {RelayedInternal}, MYNETS/MYUSERS LOCAL [127.0.0.1]:42325 <nsokol@xxxx.hr> -> <adjuric@xxxx.hr>, Queue-ID: 501D3E620432, Message-ID: <0f6bcc1e0a0fddc0044e4829a551d06d@xxxx.hr>, mail_id: 3HWL5_0K0bWk, Hits: -13.329, size: 697, queued_as: DA0A6E620539, dkim_new=dkim:xxxx.hr, 602 ms
Oct 20 11:03:15 iredmail postfix/smtp[29732]: 501D3E620432: to=<adjuric@xxxx.hr>, relay=127.0.0.1[127.0.0.1]:10024, delay=0.73, delays=0.11/0/0/0.61, dsn=2.0.0, status=sent (250 2.0.0 from MTA(smtp:[127.0.0.1]:10025): 250 2.0.0 Ok: queued as DA0A6E620539)

/var/log/dovecot-sieve.log

Oct 20 11:03:15 lda(adjuric@xxxx.hr): Info: msgid=<0f6bcc1e0a0fddc0044e4829a551d06d@xxxx.hr>: saved mail to INBOX

All looks OK, but mail never been in inbox.

kmihalj's Website

4 Reply by ZhangHuangbin

  • ZhangHuangbin
  • ZhangHuangbin
  • iRedMail Developers
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  • Registered: 2009-05-06
  • Posts: 31,088

Re: Mail shown in iredadmin pro received log, but nothin in inbox

I have no idea at all. If mail was delivered by Dovecot LDA, it should be there. Does user has any custom sieve rules?