1 Topic by tfazri

  • tfazri
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  • Registered: 2013-09-06
  • Posts: 25

Topic: Error Report

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====

Hi Zhang, I have some problems again

i have user from .....@tsltd.uk.com want sent to .....@jababeka.com, but the email is always rejected
, here the report

Nov 20 01:48:52 mail postfix/smtpd[9838]: NOQUEUE: reject: RCPT from unknown[195.59.208.171]: 554 5.7.1 <TS-MAIL1.TSL.local>: Helo command rejected: ACCESS DENIED. Your email was rejected because the sending mail server does not identify itself correctly (.local); from=<ARoberts@tsltd.uk.com> to=<slamet.susanto@jababeka.com> proto=ESMTP helo=<TS-MAIL1.TSL.local>

Nov 20 02:53:37 mail postfix/smtpd[15411]: warning: hostname tsltd.uk.com does not resolve to address 195.59.208.171
Nov 20 02:53:37 mail postfix/smtpd[15411]: connect from unknown[195.59.208.171]
Nov 20 02:53:38 mail postfix/smtpd[15115]: warning: unknown[76.73.71.183]: SASL LOGIN authentication failed: UGFzc3dvcmQ6
Nov 20 02:53:38 mail postfix/smtpd[15411]: NOQUEUE: reject: RCPT from unknown[195.59.208.171]: 554 5.7.1 <TS-MAIL1.TSL.local>: Helo command rejected: ACCESS DENIED. Your email was rejected because the sending mail server does not identify itself correctly (.local); from=<ARoberts@tsltd.uk.com> to=<slamet.susanto@jababeka.com> proto=ESMTP helo=<TS-MAIL1.TSL.local>

Nov 20 01:48:51 mail postfix/smtpd[9838]: warning: hostname tsltd.uk.com does not resolve to address 195.59.208.171
Nov 20 01:48:51 mail postfix/smtpd[9838]: connect from unknown[195.59.208.171]
Nov 20 01:48:52 mail postfix/smtpd[8196]: warning: unknown[112.215.64.102]: SASL PLAIN authentication failed:
Nov 20 01:48:52 mail postfix/smtpd[9838]: NOQUEUE: reject: RCPT from unknown[195.59.208.171]: 554 5.7.1 <TS-MAIL1.TSL.local>: Helo command rejected: ACCESS DENIED. Your email was rejected because the sending mail server does not identify itself correctly (.local); from=<ARoberts@tsltd.uk.com> to=<slamet.susanto@jababeka.com> proto=ESMTP helo=<TS-MAIL1.TSL.local>
Nov 20 01:48:52 mail postfix/smtpd[9838]: disconnect from unknown[195.59.208.171]


how to resolve the problem ?

Thanks

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2 Reply by ZhangHuangbin

  • ZhangHuangbin
  • ZhangHuangbin
  • iRedMail Developers
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  • Registered: 2009-05-06
  • Posts: 31,088

Re: Error Report

The sender server is using a improper HELO identity during SMTP session, ".local" is not a valid top domain name.

You have two solutions:

1) Comment out this HELO restriction rule in /etc/postfix/helo_access.pcre. (search '.local' in this file)
2) Contact sender server administrator, and tell them they're using an improper HELO identity, ask them to use a proper one.

I suggest you choose 1) as temporary solution, solution 2) is the ideal one.