1 Topic by bigman

  • bigman
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  • Registered: 2015-09-14
  • Posts: 41

Topic: Error Iredapd

==== Required information ====
- iRedMail version (check /etc/iredmail-release):  0.9.2
- Linux/BSD distribution name and version: Ubuntu 14.04
- Store mail accounts in which backend (LDAP/MySQL/PGSQL):  MySQL
- Web server (Apache or Nginx): Apache
- Manage mail accounts with iRedAdmin-Pro? Yes
- Related log if you're reporting an issue:
====

I get the problem with the iredmail, some user can't send mail / receive mail, it is just connecting to iredmail server. I have try to restart postfix, dovecot, amavis and iredapd it doesn't work.

User is asked their password, but when they enter the password, the server said that the password failed.

I also run the iredapd debug and check the iredapd log there is one type of error say :
"Error applying plugin amavisd_message_size_limit: too many value to unpack."

What is that error ? Is it related to this problem ? What should I do ?
Need help ASAP

thanks

----

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2 Reply by ZhangHuangbin

  • ZhangHuangbin
  • ZhangHuangbin
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  • Registered: 2009-05-06
  • Posts: 31,094

Re: Error Iredapd

I guess your client IP address is blocked in iptables firewall. Please check it with below command:

iptables -L -n

The iRedAPD error message doesn't cause this issue, it just skips the plugin if error occurs. and this error was fixed and we have new iRedMail + iRedAPD + iRedAdmin-Pro coming soon, you can fix this error by upgrading iRedAPD.

3 Reply by bigman

  • bigman
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Re: Error Iredapd

Hi Zhang,

Thanks for the reply, but I have checked the firewall (iptables -L) it has no new record in the list.
So finally, I restart the server. After restart the problem still persist, but after some minutes, the user can access normally again, so I don't know what is the problem.
What should I check so that I can prevent it to happen again.

thanks

4 Reply by ZhangHuangbin

  • ZhangHuangbin
  • ZhangHuangbin
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  • Registered: 2009-05-06
  • Posts: 31,094

Re: Error Iredapd

bigman wrote:

Thanks for the reply, but I have checked the firewall (iptables -L) it has no new record in the list.

Excuse me, what do you mean "no new record"?
Does iptables block some IP addresses? Is your client IP listed there?

5 Reply by bigman

  • bigman
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Re: Error Iredapd

hi Zhang,

Sorry, I mean there is no ip blocked by firewall, that's what I mean.
So what log / what should I do to check ?

thanks

6 Reply by ZhangHuangbin

  • ZhangHuangbin
  • ZhangHuangbin
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  • Registered: 2009-05-06
  • Posts: 31,094

Re: Error Iredapd

*) Please show us FULL log related to the login attempt in Postfix log file. The easiest way to get the log is trying login again.
*) Please turn on debug mode in Dovecot to get debug log to see what actually happens. Reference:
http://www.iredmail.org/docs/debug.dovecot.html