Jan 24, 2025: iRedMail-1.7.2 has been released.

**admin@dpl.net.in** · 2016-02-06 13:43:01

admin@dpl.net.in
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From: Durgapur, India
Registered: 2015-04-21
Posts: 26

Topic: Can send mail but cant not receive

==== Required information ====
- iRedMail version (check /etc/iredmail-release): 0.9.4
- Linux/BSD distribution name and version: CentOS 7
- Store mail accounts in which backend (LDAP/MySQL/PGSQL): MARIADB
- Web server (Apache or Nginx): APACHE
- Manage mail accounts with iRedAdmin-Pro? NO
- Related log if you're reporting an issue:
====
Hi,

We are a government organization in West Bengal, India. We have our domain (thedpl.in) in Godaddy. We have installed Iredmail in a CentOS7 Server. We have configured the DNS in domain settings and are able to send the mails to outside domains. We are facing two issues:

1. We can not receive outside mails.
2. We can not send mails to GMAIL.

There is no error log for receiving the mail in /var/log/maillog

Moreover, we are interested in subscribing premium support services from your end. Please let us know the procedure and if possible please send us a financial proposal for this purpose.

Regards
Senior Manager
Durgapur Projects Limited (http://dpl.net.in)

----

Spider Email Archiver: On-Premises, lightweight email archiving software developed by iRedMail team. Supports Amazon S3 compatible storage and custom branding.

**ZhangHuangbin** · 2016-02-07 13:10:37

ZhangHuangbin
iRedMail Developers
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Registered: 2009-05-06
Posts: 31,166

Re: Can send mail but cant not receive

admin@dpl.net.in wrote:

1. We can not receive outside mails.
2. We can not send mails to GMAIL.
There is no error log for receiving the mail in /var/log/maillog

Domain 'thedpl.in' doesn't have MX record, and the IP in A record of this domain (117.247.67.179) doesn't have PTR record. You must fix them first.

admin@dpl.net.in wrote:

Moreover, we are interested in subscribing premium support services from your end. Please let us know the procedure and if possible please send us a financial proposal for this purpose.

I sent you an email to discuss this, please keep in touch.

**admin@dpl.net.in** · 2016-02-08 14:15:25

admin@dpl.net.in
Member
Offline

From: Durgapur, India
Registered: 2015-04-21
Posts: 26

Re: Can send mail but cant not receive

ZhangHuangbin wrote:

admin@dpl.net.in wrote:
1. We can not receive outside mails.
2. We can not send mails to GMAIL.
There is no error log for receiving the mail in /var/log/maillog
Domain 'thedpl.in' doesn't have MX record, and the IP in A record of this domain (117.247.67.179) doesn't have PTR record. You must fix them first.
admin@dpl.net.in wrote:
Moreover, we are interested in subscribing premium support services from your end. Please let us know the procedure and if possible please send us a financial proposal for this purpose.
I sent you an email to discuss this, please keep in touch.

have done the modifications for MX records in our DNS Settings. Screentshot is attached.

**admin@dpl.net.in** · 2016-02-08 15:10:36

admin@dpl.net.in
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From: Durgapur, India
Registered: 2015-04-21
Posts: 26

Re: Can send mail but cant not receive

admin@dpl.net.in wrote:

ZhangHuangbin wrote:
admin@dpl.net.in wrote:
1. We can not receive outside mails.
2. We can not send mails to GMAIL.
There is no error log for receiving the mail in /var/log/maillog
Domain 'thedpl.in' doesn't have MX record, and the IP in A record of this domain (117.247.67.179) doesn't have PTR record. You must fix them first.
admin@dpl.net.in wrote:
Moreover, we are interested in subscribing premium support services from your end. Please let us know the procedure and if possible please send us a financial proposal for this purpose.
I sent you an email to discuss this, please keep in touch.
have done the modifications for MX records in our DNS Settings. Screentshot is attached.

Further to the above TXT record is as follows:

Host: @
TXT Value: v=spf1 mx ptr pt:117.247.67.179 ~all

**admin@dpl.net.in** · 2016-02-09 15:36:36

admin@dpl.net.in
Member
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From: Durgapur, India
Registered: 2015-04-21
Posts: 26

Re: Can send mail but cant not receive

ZhangHuangbin wrote:

admin@dpl.net.in wrote:
1. We can not receive outside mails.
2. We can not send mails to GMAIL.
There is no error log for receiving the mail in /var/log/maillog
Domain 'thedpl.in' doesn't have MX record, and the IP in A record of this domain (117.247.67.179) doesn't have PTR record. You must fix them first.
admin@dpl.net.in wrote:
Moreover, we are interested in subscribing premium support services from your end. Please let us know the procedure and if possible please send us a financial proposal for this purpose.
I sent you an email to discuss this, please keep in touch.

Progressed a little further, now the the error log shows:

Feb 9 13:01:28 mail postfix/postscreen[4044]: CONNECT from [74.125.82.49]:36510 to [192.168.1.4]:25
Feb 9 13:01:30 mail postfix/dnsblog[4046]: addr 74.125.82.49 listed by domain zen.spamhaus.org as 52.76.130.169
Feb 9 13:01:32 mail postfix/dnsblog[4045]: addr 74.125.82.49 listed by domain b.barracudacentral.org as 52.76.130.169
Feb 9 13:01:34 mail postfix/postscreen[4044]: DNSBL rank 5 for [74.125.82.49]:36510
Feb 9 13:01:36 mail postfix/tlsproxy[4050]: CONNECT from [74.125.82.49]:36510
Feb 9 13:01:39 mail postfix/postscreen[4044]: NOQUEUE: reject: RCPT from [74.125.82.49]:36510: 550 5.7.1 Service unavailable; client [74.125.82.49] blocked using zen.spamhaus.org; from=<saptarshi.edp@gmail.com>, to=<saptarshi@thedpl.in>, proto=ESMTP, helo=<mail-wm0-f49.google.com>
Feb 9 13:01:40 mail postfix/postscreen[4044]: DISCONNECT [74.125.82.49]:36510
Feb 9 13:01:40 mail postfix/tlsproxy[4050]: DISCONNECT [74.125.82.49]:36510

POSTFIX is blocking the incoming mails, can you please guide me on this.

**admin@dpl.net.in** · 2016-02-09 18:55:21

admin@dpl.net.in
Member
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From: Durgapur, India
Registered: 2015-04-21
Posts: 26

Re: Can send mail but cant not receive

admin@dpl.net.in wrote:

ZhangHuangbin wrote:
admin@dpl.net.in wrote:
1. We can not receive outside mails.
2. We can not send mails to GMAIL.
There is no error log for receiving the mail in /var/log/maillog
Domain 'thedpl.in' doesn't have MX record, and the IP in A record of this domain (117.247.67.179) doesn't have PTR record. You must fix them first.
admin@dpl.net.in wrote:
Moreover, we are interested in subscribing premium support services from your end. Please let us know the procedure and if possible please send us a financial proposal for this purpose.
I sent you an email to discuss this, please keep in touch.
Progressed a little further, now the the error log shows:
Feb 9 13:01:28 mail postfix/postscreen[4044]: CONNECT from [74.125.82.49]:36510 to [192.168.1.4]:25
Feb 9 13:01:30 mail postfix/dnsblog[4046]: addr 74.125.82.49 listed by domain zen.spamhaus.org as 52.76.130.169
Feb 9 13:01:32 mail postfix/dnsblog[4045]: addr 74.125.82.49 listed by domain b.barracudacentral.org as 52.76.130.169
Feb 9 13:01:34 mail postfix/postscreen[4044]: DNSBL rank 5 for [74.125.82.49]:36510
Feb 9 13:01:36 mail postfix/tlsproxy[4050]: CONNECT from [74.125.82.49]:36510
Feb 9 13:01:39 mail postfix/postscreen[4044]: NOQUEUE: reject: RCPT from [74.125.82.49]:36510: 550 5.7.1 Service unavailable; client [74.125.82.49] blocked using zen.spamhaus.org; from=<saptarshi.edp@gmail.com>, to=<saptarshi@thedpl.in>, proto=ESMTP, helo=<mail-wm0-f49.google.com>
Feb 9 13:01:40 mail postfix/postscreen[4044]: DISCONNECT [74.125.82.49]:36510
Feb 9 13:01:40 mail postfix/tlsproxy[4050]: DISCONNECT [74.125.82.49]:36510
POSTFIX is blocking the incoming mails, can you please guide me on this.

Working fine now!!

please reply to our mail regarding support services.

**ZhangHuangbin** · 2016-02-10 12:08:03

ZhangHuangbin
iRedMail Developers
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Registered: 2009-05-06
Posts: 31,166

Re: Can send mail but cant not receive

Replied.

Sorry about the late reply, it's biggest festival here -- Chinese New Year.

**admin@dpl.net.in** · 2016-02-10 18:08:45

admin@dpl.net.in
Member
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From: Durgapur, India
Registered: 2015-04-21
Posts: 26

Re: Can send mail but cant not receive

ZhangHuangbin wrote:

Replied.
Sorry about the late reply, it's biggest festival here -- Chinese New Year.

New problem, outgoing mails are going to spam in GMAIL whereas it is working fine in YAHOO. Researched about this and found out that domain key has to be configured properly. We generated domain key from a popular website for our domain(thedpl.in) and set the dkim in our domain setting. But still, the mails are going to span of GMAIL.

**ZhangHuangbin** · 2016-02-10 18:53:31

ZhangHuangbin
iRedMail Developers
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Registered: 2009-05-06
Posts: 31,166

Re: Can send mail but cant not receive

About DKIM key, please follow our tutorial here:
http://www.iredmail.org/docs/sign.dkim. … omain.html

Jan 24, 2025: iRedMail-1.7.2 has been released.

[ Closed ] Can send mail but cant not receive

Posts: 9

1 Topic by admin@dpl.net.in 2016-02-06 13:43:01

Topic: Can send mail but cant not receive

2 Reply by ZhangHuangbin 2016-02-07 13:10:37

Re: Can send mail but cant not receive

3 Reply by admin@dpl.net.in 2016-02-08 14:15:25

Re: Can send mail but cant not receive

4 Reply by admin@dpl.net.in 2016-02-08 15:10:36

Re: Can send mail but cant not receive

5 Reply by admin@dpl.net.in 2016-02-09 15:36:36

Re: Can send mail but cant not receive

6 Reply by admin@dpl.net.in 2016-02-09 18:55:21

Re: Can send mail but cant not receive

7 Reply by ZhangHuangbin 2016-02-10 12:08:03

Re: Can send mail but cant not receive

8 Reply by admin@dpl.net.in 2016-02-10 18:08:45

Re: Can send mail but cant not receive

9 Reply by ZhangHuangbin 2016-02-10 18:53:31

Re: Can send mail but cant not receive

Posts: 9