1 Topic by raz

  • raz
  • Member
  • Offline
  • Registered: 2016-07-03
  • Posts: 59

Topic: cant connect to ired-mail from outlook

==== Required information ====
- iRedMail version (check /etc/iredmail-release): 0.9.5-1
- Linux/BSD distribution name and version: ubuntu 14.04
- Store mail accounts in which backend (MySQL):
- Web server (Apache ):
- Manage mail accounts with iRedAdmin
- Related log if you're reporting an issue:
====

Hello!
i have install the iRedMail in my ubuntu server and everything works just great.
i can use the my email with roundcube and sogo but cant connect from outlook using imap and pop3(didnt work from my phone as well).
i tried to figure out the problem from your forum and i could'nt.
do you have any idea what could be the problem?

Thank you!
Raz

----

Spider Email Archiver: On-Premises, lightweight email archiving software developed by iRedMail team. Supports Amazon S3 compatible storage and custom branding.

2 Reply by raz

  • raz
  • Member
  • Offline
  • Registered: 2016-07-03
  • Posts: 59

Re: cant connect to ired-mail from outlook

examples:

Post's attachments

1.JPG
1.JPG 25.81 kb, file has never been downloaded. 

2.JPG
2.JPG 36.5 kb, file has never been downloaded. 

You don't have the permssions to download the attachments of this post.

3 Reply by ZhangHuangbin

  • ZhangHuangbin
  • ZhangHuangbin
  • iRedMail Developers
  • Offline
  • Registered: 2009-05-06
  • Posts: 31,166

Re: cant connect to ired-mail from outlook

Please follow our instruction to setup MUA:
http://www.iredmail.org/docs/#mua

4 Reply by raz

  • raz
  • Member
  • Offline
  • Registered: 2016-07-03
  • Posts: 59

Re: cant connect to ired-mail from outlook

ZhangHuangbin wrote:

Please follow our instruction to setup MUA:
http://www.iredmail.org/docs/#mua

thank you for your anwser
but my question is how can i enable the option to login with normal imap and pop3?

5 Reply by raz

  • raz
  • Member
  • Offline
  • Registered: 2016-07-03
  • Posts: 59

Re: cant connect to ired-mail from outlook

and it still gives me the same error

6 Reply by ZhangHuangbin

  • ZhangHuangbin
  • ZhangHuangbin
  • iRedMail Developers
  • Offline
  • Registered: 2009-05-06
  • Posts: 31,166

Re: cant connect to ired-mail from outlook

What do you mean "normal imap and pop3"? If you mean insecure POP3/IMAP connection, then it's not enabled on iRedMail server by default, secure connections are required.

With default iRedMail settings:

*) POP3 service: port 110 over TLS (recommended), or port 995 with SSL.
*) IMAP service: port 143 over TLS (recommended), or port 993 with SSL.
*) SMTP service: port 587 over TLS.

7 Reply by raz

  • raz
  • Member
  • Offline
  • Registered: 2016-07-03
  • Posts: 59

Re: cant connect to ired-mail from outlook

ok now i understand
but i tried to connect with secure connection like in your guide and i couldn't..

still gives me the same error

8 Reply by ZhangHuangbin

  • ZhangHuangbin
  • ZhangHuangbin
  • iRedMail Developers
  • Offline
  • Registered: 2009-05-06
  • Posts: 31,166

Re: cant connect to ired-mail from outlook

If you're telling others "it doesn't work", "it failed", "i couldn't ...", please show us the original error message on MUA, and related log on server.

If you don't know the log file location, please check this tutorial:
http://www.iredmail.org/docs/file.locations.html

9 Reply by raz

  • raz
  • Member
  • Offline
  • Registered: 2016-07-03
  • Posts: 59

Re: cant connect to ired-mail from outlook

ZhangHuangbin wrote:

If you're telling others "it doesn't work", "it failed", "i couldn't ...", please show us the original error message on MUA, and related log on server.

If you don't know the log file location, please check this tutorial:
http://www.iredmail.org/docs/file.locations.html

Post's attachments

1.JPG
1.JPG 25.81 kb, 1 downloads since 2016-07-04 

2.JPG
2.JPG 36.5 kb, file has never been downloaded. 

You don't have the permssions to download the attachments of this post.

10 Reply by ZhangHuangbin

  • ZhangHuangbin
  • ZhangHuangbin
  • iRedMail Developers
  • Offline
  • Registered: 2009-05-06
  • Posts: 31,166

Re: cant connect to ired-mail from outlook

Show us your Outlook POP3/SMTP settings please.