1 Topic by mc

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Topic: unable to login with my password

==== Required information ====
- iRedMail version (check /etc/iredmail-release): 0.9.6
- Linux/BSD distribution name and version: CentOS 7
- Store mail accounts in which backend (LDAP/MySQL/PGSQL): LDAP
- Web server (Apache or Nginx):Apache
- Manage mail accounts with iRedAdmin-Pro? No
- [IMPORTANT] Related original log or error message is required if you're experiencing an issue.
====

I start a fresh install in CentOS 7 with iredmail 0.9.6 today.
But after install and reboot  , I cant login to iredadmin with the password which I set during the installation.
I check the iRedmail.tips , make sure the password is correct (Password: xxx)
and I`m pretty sure there`s no typo.
is there anyway to change the password ? or the password should not contain any spaces ?

----

Spider Email Archiver: On-Premises, lightweight email archiving software developed by iRedMail team. Supports Amazon S3 compatible storage and custom branding.

2 Reply by ZhangHuangbin

  • ZhangHuangbin
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Re: unable to login with my password

Can you login to webmail with same account/password? If not, please turn on debug mode in Dovecot first, then try again (with webmail).

FYI: http://www.iredmail.org/docs/debug.dovecot.html

3 Reply by mc

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Re: unable to login with my password

ZhangHuangbin wrote:

Can you login to webmail with same account/password? If not, please turn on debug mode in Dovecot first, then try again (with webmail).

FYI: http://www.iredmail.org/docs/debug.dovecot.html

No, none of the web app can login.

dovecot.log

May 16 17:29:36 iredmail dovecot: auth: Debug: ldap(postmaster@tii.tw,127.0.0.1,<+RZlz6BPIrZ/AAAB>): result: mail=postmaster@tii.tw; mail unused
May 16 17:29:36 iredmail dovecot: auth: Debug: ldap(postmaster@tii.tw,127.0.0.1,<+RZlz6BPIrZ/AAAB>): result: mail=postmaster@tii.tw; allowNets missing
May 16 17:29:36 iredmail dovecot: auth: ldap(postmaster@tii.tw,127.0.0.1,<+RZlz6BPIrZ/AAAB>): invalid credentials (given password: xxx)
May 16 17:29:38 iredmail dovecot: auth: Debug: client passdb out: FAIL#0111#011user=postmaster@tii.tw

dovecot-imap.log

May 16 17:26:44 iredmail dovecot: imap-login: Disconnected (auth failed, 1 attempts in 2 secs): user=<postmaster@tii.tw>, method=PLAIN, rip=127.0.0.1, lip=127.0.0.1, secured, session=<WVUCxaBPHLZ/AAAB>
May 16 17:29:38 iredmail dovecot: imap-login: Disconnected (auth failed, 1 attempts in 2 secs): user=<postmaster@tii.tw>, method=PLAIN, rip=127.0.0.1, lip=127.0.0.1, secured, session=<+RZlz6BPIrZ/AAAB>

4 Reply by ZhangHuangbin

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Re: unable to login with my password

Try to remove white spaces in your password and try again. If you need to reset password, check this tutorial:
http://www.iredmail.org/docs/reset.user.password.html

WARNING: DO NOT PASTE YOUR PASSWORD IN FORUM, neither plain password or hashed. Also the real email address, it will bring you spams.

5 Reply by mc

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Re: unable to login with my password

ZhangHuangbin wrote:

Try to remove white spaces in your password and try again. If you need to reset password, check this tutorial:
http://www.iredmail.org/docs/reset.user.password.html

WARNING: DO NOT PASTE YOUR PASSWORD IN FORUM, neither plain password or hashed. Also the real email address, it will bring you spams.

I have no tools list in that page to modify LDAP backend password. so I  start a  new site , and set password without spaces , and it`s ok to login now .
maybe you should consider to add invalid password chars warning messages during the install process ?

6 Reply by ZhangHuangbin

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Re: unable to login with my password

iRedMail installation wizard shows this:

Do *NOT* use special characters in password right now. e.g. $, #, @.

But doesn't mention white space. Fixed moment ago.