1 Topic by heeter

  • heeter
  • Member
  • Offline
  • Registered: 2016-11-22
  • Posts: 77

Topic: Has the price of support gone up?

Hi

I used support services a few months ago and was completely happy with the quality and the service

Just confirming if the price of support has gone up within the last 6 months or so

Thanks again for a great product

----

Spider Email Archiver: On-Premises, lightweight email archiving software developed by iRedMail team. Supports Amazon S3 compatible storage and custom branding.

2 Reply by ZhangHuangbin

  • ZhangHuangbin
  • ZhangHuangbin
  • iRedMail Developers
  • Offline
  • Registered: 2009-05-06
  • Posts: 31,163

Re: Has the price of support gone up?

Yes we increased the fee of support ticket about 1 week ago.

The new price ($99 per ticket) is based on our experience of tech support in last few years, we think it's fair based on the work we did and the time spent.