1 Topic by lamagra (edited by lamagra 2018-04-10 21:00:09)

  • lamagra
  • Member
  • Offline
  • Registered: 2015-01-29
  • Posts: 46

Topic: Problem with edit user profile or add new user

==== Required information ====
- iRedMail version (check /etc/iredmail-release): 0.9.8
- Linux/BSD distribution name and version: Debian 9.4
- Store mail accounts in which backend (LDAP/MySQL/PGSQL): MySQL
- Web server (Apache or Nginx): Nginx
- Manage mail accounts with iRedAdmin-Pro? Yes 2.9.0
- [IMPORTANT] Related original log or error message is required if you're experiencing an issue.
====
After upgrade i can't edit user profile and got errors when adding new users.

I found errors in iredadmin.log:

xxx.yyy.pl [pid: 22723|app: 0|req: 7/8] 89.25.230.131 () {56 vars in 1346 bytes} [Tue Apr 10 07:44:37 2018] GET /iredadmin/profile/user/general/xxx@yyyy.pl => generated 21 bytes in 26 msecs (HTTP/1.1 500) 2 headers in 165 bytes (2 switches on core 0)
Traceback (most recent call last):
  File "/usr/lib/python2.7/dist-packages/web/application.py", line 239, in process
    return self.handle()
  File "/usr/lib/python2.7/dist-packages/web/application.py", line 230, in handle
    return self._delegate(fn, self.fvars, args)
  File "/usr/lib/python2.7/dist-packages/web/application.py", line 462, in _delegate
    return handle_class(cls)
  File "/usr/lib/python2.7/dist-packages/web/application.py", line 438, in handle_class
    return tocall(*args)
  File "/usr/share/apache2/iRedAdmin-Pro-SQL-2.9.0/controllers/sql/user.py", line 322, in GET
    _qr = mlmmj.get_subscribed_lists(mail=mail, query_all_lists=False)
  File "/usr/share/apache2/iRedAdmin-Pro-SQL-2.9.0/libs/mlmmj/__init__.py", line 328, in get_subscribed_lists
    qr = r.json()
  File "/usr/lib/python2.7/dist-packages/requests/models.py", line 850, in json
    return complexjson.loads(self.text, **kwargs)
  File "/usr/lib/python2.7/json/__init__.py", line 339, in loads
    return _default_decoder.decode(s)
  File "/usr/lib/python2.7/json/decoder.py", line 364, in decode
    obj, end = self.raw_decode(s, idx=_w(s, 0).end())
  File "/usr/lib/python2.7/json/decoder.py", line 382, in raw_decode
    raise ValueError("No JSON object could be decoded")
ValueError: No JSON object could be decoded

After all i got "internal server error" in iredadmin panel. If i refresh site few times error will dissapear and site will load normaly.


If i make # in this line -->   "/usr/share/apache2/iRedAdmin-Pro-SQL-2.9.0/controllers/sql/user.py", line 322" and restart uwsgi then i can edit user profile without any problem.

----

Spider Email Archiver: On-Premises, lightweight email archiving software developed by iRedMail team. Supports Amazon S3 compatible storage and custom branding.

2 Reply by it-egt (edited by it-egt 2018-04-10 19:49:28)

  • it-egt
  • Member
  • Offline
  • Registered: 2018-04-10
  • Posts: 5

Re: Problem with edit user profile or add new user

HI I have the same issue.
My installation is new-clean on Centos7


==== Required information ====
- iRedMail version (check /etc/iredmail-release): 0.9.8
- Linux/BSD distribution name and version: Centos 7
- Store mail accounts in which backend (LDAP/MySQL/PGSQL): MySQL
- Web server (Apache or Nginx): Nginx
- Manage mail accounts with iRedAdmin-Pro? Yes 2.9.0
- [IMPORTANT] Related original log or error message is required if you're experiencing an issue.
====

log error

Apr 10 12:42:30 mail uwsgi: Traceback (most recent call last):
Apr 10 12:42:30 mail uwsgi: File "/usr/lib/python2.7/site-packages/web/application.py", line 239, in process
Apr 10 12:42:30 mail uwsgi: return self.handle()
Apr 10 12:42:30 mail uwsgi: File "/usr/lib/python2.7/site-packages/web/application.py", line 230, in handle
Apr 10 12:42:30 mail uwsgi: return self._delegate(fn, self.fvars, args)
Apr 10 12:42:30 mail uwsgi: File "/usr/lib/python2.7/site-packages/web/application.py", line 420, in _delegate
Apr 10 12:42:30 mail uwsgi: return handle_class(cls)
Apr 10 12:42:30 mail uwsgi: File "/usr/lib/python2.7/site-packages/web/application.py", line 396, in handle_class
Apr 10 12:42:30 mail uwsgi: return tocall(*args)
Apr 10 12:42:30 mail uwsgi: File "/var/www/iRedAdmin-Pro-SQL-2.9.0/controllers/sql/user.py", line 322, in GET
Apr 10 12:42:30 mail uwsgi: _qr = mlmmj.get_subscribed_lists(mail=mail, query_all_lists=False)
Apr 10 12:42:30 mail uwsgi: File "/var/www/iRedAdmin-Pro-SQL-2.9.0/libs/mlmmj/__init__.py", line 327, in get_subscribed_lists
Apr 10 12:42:30 mail uwsgi: r = requests.get(url, params=params, headers=api_headers, verify=_verify_ssl)
Apr 10 12:42:30 mail uwsgi: File "/usr/lib/python2.7/site-packages/requests/api.py", line 68, in get
Apr 10 12:42:30 mail uwsgi: return request('get', url, **kwargs)
Apr 10 12:42:30 mail uwsgi: File "/usr/lib/python2.7/site-packages/requests/api.py", line 50, in request
Apr 10 12:42:30 mail uwsgi: response = session.request(method=method, url=url, **kwargs)
Apr 10 12:42:30 mail uwsgi: File "/usr/lib/python2.7/site-packages/requests/sessions.py", line 464, in request
Apr 10 12:42:30 mail uwsgi: resp = self.send(prep, **send_kwargs)
Apr 10 12:42:30 mail uwsgi: File "/usr/lib/python2.7/site-packages/requests/sessions.py", line 576, in send
Apr 10 12:42:30 mail uwsgi: r = adapter.send(request, **kwargs)
Apr 10 12:42:30 mail uwsgi: File "/usr/lib/python2.7/site-packages/requests/adapters.py", line 415, in send
Apr 10 12:42:30 mail uwsgi: raise ConnectionError(err, request=request)
Apr 10 12:42:30 mail uwsgi: ConnectionError: ('Connection aborted.', error(111, 'Connection refused'))
Apr 10 12:42:30 mail uwsgi: hostname [pid: 852|app: 0|req: 77/88] 10.101.7.9 () {56 vars in 1197 bytes} [Tue Apr 10 12:42:30 2018] GET /iredadmin/profile/user/general/user.name@domain.com => generated 21 bytes in 36 msecs (HTTP/1.1 500) 2 headers in 165 bytes (2 switches on core 0)

3 Reply by ZhangHuangbin

  • ZhangHuangbin
  • ZhangHuangbin
  • iRedMail Developers
  • Offline
  • Registered: 2009-05-06
  • Posts: 31,088

Re: Problem with edit user profile or add new user

Is service mlmmjadmin running?

4 Reply by lamagra

  • lamagra
  • Member
  • Offline
  • Registered: 2015-01-29
  • Posts: 46

Re: Problem with edit user profile or add new user

ZhangHuangbin wrote:

Is service mlmmjadmin running?

Yes it's running.

mlmmj    16632  0.0  0.1 114400 19968 ?        Ss   kwi10   0:01 /usr/bin/uwsgi --ini /opt/mlmmjadmin/rc_scripts/uwsgi/debian.ini --pidfile /var/run/mlmmjadmin/mlmmjadmin.pid
mlmmj    16633  0.0  0.1 114400 12528 ?        S    kwi10   0:00 /usr/bin/uwsgi --ini /opt/mlmmjadmin/rc_scripts/uwsgi/debian.ini --pidfile /var/run/mlmmjadmin/mlmmjadmin.pid
mlmmj    16634  0.0  0.1 114400 12460 ?        S    kwi10   0:00 /usr/bin/uwsgi --ini /opt/mlmmjadmin/rc_scripts/uwsgi/debian.ini --pidfile /var/run/mlmmjadmin/mlmmjadmin.pid
mlmmj    16635  0.0  0.1 114400 12528 ?        S    kwi10   0:00 /usr/bin/uwsgi --ini /opt/mlmmjadmin/rc_scripts/uwsgi/debian.ini --pidfile /var/run/mlmmjadmin/mlmmjadmin.pid
mlmmj    16636  0.0  0.1 114400 12460 ?        S    kwi10   0:00 /usr/bin/uwsgi --ini /opt/mlmmjadmin/rc_scripts/uwsgi/debian.ini --pidfile /var/run/mlmmjadmin/mlmmjadmin.pid
mlmmj    16637  0.0  0.1 114400 12528 ?        S    kwi10   0:00 /usr/bin/uwsgi --ini /opt/mlmmjadmin/rc_scripts/uwsgi/debian.ini --pidfile /var/run/mlmmjadmin/mlmmjadmin.pid

5 Reply by lamagra

  • lamagra
  • Member
  • Offline
  • Registered: 2015-01-29
  • Posts: 46

Re: Problem with edit user profile or add new user

also when i'm trying to add new mailing list with command line tool i'v got this same error:

Baldur:/opt/mlmmjadmin/tools# python maillist_admin.py create list222@domain.com only_subscriber_can_post=yes disable_archive=no
Traceback (most recent call last):
  File "maillist_admin.py", line 135, in <module>
    _json = r.json()
  File "/usr/lib/python2.7/dist-packages/requests/models.py", line 850, in json
    return complexjson.loads(self.text, **kwargs)
  File "/usr/lib/python2.7/dist-packages/simplejson/__init__.py", line 516, in loads
    return _default_decoder.decode(s)
  File "/usr/lib/python2.7/dist-packages/simplejson/decoder.py", line 374, in decode
    obj, end = self.raw_decode(s)
  File "/usr/lib/python2.7/dist-packages/simplejson/decoder.py", line 404, in raw_decode
    return self.scan_once(s, idx=_w(s, idx).end())
simplejson.scanner.JSONDecodeError: Expecting value: line 1 column 1 (char 0)

6 Reply by ZhangHuangbin

  • ZhangHuangbin
  • ZhangHuangbin
  • iRedMail Developers
  • Offline
  • Registered: 2009-05-06
  • Posts: 31,088

Re: Problem with edit user profile or add new user

Please try this:

*) Stop mlmmjadmin service first
*) Start it manually:

service mlmmjadmin stop
cd /opt/mlmmjadmin/
python mlmmjadmin.py

Now run the maillist_admin.py script again (in another terminal or ssh session), does mlmmjadmin print any error message on console?

7 Reply by lamagra

  • lamagra
  • Member
  • Offline
  • Registered: 2015-01-29
  • Posts: 46

Re: Problem with edit user profile or add new user

ZhangHuangbin wrote:

Please try this:

*) Stop mlmmjadmin service first
*) Start it manually:

service mlmmjadmin stop
cd /opt/mlmmjadmin/
python mlmmjadmin.py

Now run the maillist_admin.py script again (in another terminal or ssh session), does mlmmjadmin print any error message on console?

After manual start maillist works without errors:

Baldur:/opt/mlmmjadmin/tools# python maillist_admin.py create list444@domain.com only_subscriber_can_post=yes disable_archive=no
Created.

Baldur:/opt/mlmmjadmin# python mlmmjadmin.py
http://127.0.0.1:7790/
127.0.0.1:33410 - - [12/Apr/2018 09:34:04] "HTTP/1.1 POST /api/list444@domain.com" - 200 OK

8 Reply by ZhangHuangbin

  • ZhangHuangbin
  • ZhangHuangbin
  • iRedMail Developers
  • Offline
  • Registered: 2009-05-06
  • Posts: 31,088

Re: Problem with edit user profile or add new user

Do you have correct API auth token in both /opt/mlmmjadmin/settings.py and iRedAdmin-Pro config file?

9 Reply by lamagra (edited by lamagra 2018-04-13 15:32:58)

  • lamagra
  • Member
  • Offline
  • Registered: 2015-01-29
  • Posts: 46

Re: Problem with edit user profile or add new user

ZhangHuangbin wrote:

Do you have correct API auth token in both /opt/mlmmjadmin/settings.py and iRedAdmin-Pro config file?

Looks good for me.

Baldur:~# cat /opt/mlmmjadmin/settings.py |grep api_auth
api_auth_tokens = ['98cc3f88bbb0bf604b41f834fa971722']

Baldur:~# cat /usr/share/apache2/iredadmin/settings.py |grep api_auth
mlmmjadmin_api_auth_token = '98cc3f88bbb0bf604b41f834fa971722'

10 Reply by ZhangHuangbin

  • ZhangHuangbin
  • ZhangHuangbin
  • iRedMail Developers
  • Offline
  • Registered: 2009-05-06
  • Posts: 31,088

Re: Problem with edit user profile or add new user

Looks good to me. Is it working well after restarted both mlmmjadmin and uwsgi services?

11 Reply by lamagra

  • lamagra
  • Member
  • Offline
  • Registered: 2015-01-29
  • Posts: 46

Re: Problem with edit user profile or add new user

ZhangHuangbin wrote:

Looks good to me. Is it working well after restarted both mlmmjadmin and uwsgi services?

Unfortunately not.
Now mlmmjadmin is running on screen and everything is working. If I run mlmmjadmin as service the problem is coming back.

12 Reply by ZhangHuangbin

  • ZhangHuangbin
  • ZhangHuangbin
  • iRedMail Developers
  • Offline
  • Registered: 2009-05-06
  • Posts: 31,088

Re: Problem with edit user profile or add new user

Is it possible to give me direct ssh access for debugging? Running on screen is not acceptable at all.

13 Reply by ZhangHuangbin

  • ZhangHuangbin
  • ZhangHuangbin
  • iRedMail Developers
  • Offline
  • Registered: 2009-05-06
  • Posts: 31,088

Re: Problem with edit user profile or add new user

Issue solved.

Please run commands below to fix incorrect file owner/group and permission:

chown mlmmj:mlmmj /opt/mlmmjadmin/settings.py
chmod 0400 /opt/mlmmjadmin/settings.py

14 Reply by jwegge

  • jwegge
  • Member
  • Offline
  • Registered: 2016-02-21
  • Posts: 14

Re: Problem with edit user profile or add new user

Hello,

I have the same issue; more or less.

root@email:~# chown mlmmj:mlmmj /opt/mlmmjadmin/settings.py
root@email:~# chmod 0400 /opt/mlmmjadmin/settings.py
root@email:~# cat /opt/mlmmjadmin/settings.py |grep api_auth
api_auth_tokens = [f71def3c10ad195f769bcec99df66c42]
root@email:~# cat /opt/www/iredadmin/settings.py | grep api_auth
mlmmjadmin_api_auth_token = 'f71def3c10ad195f769bcec99df66c42'

root@email:~# service mlmmjadmin stop
root@email:~# cd /opt/mlmmjadmin/
root@email:/opt/mlmmjadmin# python mlmmjadmin.py
Traceback (most recent call last):
  File "mlmmjadmin.py", line 16, in <module>
    import settings
  File "/opt/mlmmjadmin-1.0/settings.py", line 47, in <module>
    api_auth_tokens = [f71def3c10ad195f769bcec99df66c42]
NameError: name 'f71def3c10ad195f769bcec99df66c42' is not defined


What am I missing?

15 Reply by lamagra

  • lamagra
  • Member
  • Offline
  • Registered: 2015-01-29
  • Posts: 46

Re: Problem with edit user profile or add new user

jwegge wrote:

Hello,

I have the same issue; more or less.

root@email:~# chown mlmmj:mlmmj /opt/mlmmjadmin/settings.py
root@email:~# chmod 0400 /opt/mlmmjadmin/settings.py
root@email:~# cat /opt/mlmmjadmin/settings.py |grep api_auth
api_auth_tokens = [f71def3c10ad195f769bcec99df66c42]
root@email:~# cat /opt/www/iredadmin/settings.py | grep api_auth
mlmmjadmin_api_auth_token = 'f71def3c10ad195f769bcec99df66c42'

root@email:~# service mlmmjadmin stop
root@email:~# cd /opt/mlmmjadmin/
root@email:/opt/mlmmjadmin# python mlmmjadmin.py
Traceback (most recent call last):
  File "mlmmjadmin.py", line 16, in <module>
    import settings
  File "/opt/mlmmjadmin-1.0/settings.py", line 47, in <module>
    api_auth_tokens = [f71def3c10ad195f769bcec99df66c42]
NameError: name 'f71def3c10ad195f769bcec99df66c42' is not defined


What am I missing?

Maybe missing '' -->  api_auth_tokens = ['f71def3c10ad195f769bcec99df66c42']

16 Reply by jwegge

  • jwegge
  • Member
  • Offline
  • Registered: 2016-02-21
  • Posts: 14

Re: Problem with edit user profile or add new user

lamagra wrote:

Maybe missing '' -->  api_auth_tokens = ['f71def3c10ad195f769bcec99df66c42']

Yes indeed! Thanks a million!