1 Topic by system-license

  • system-license
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Topic: checking license info error

when click on the license, the following error message appear.
License
Error while getting license info: <urlopen error [Errno -2] Name or service not known>

Please advise

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Spider Email Archiver: On-Premises, lightweight email archiving software developed by iRedMail team. Supports Amazon S3 compatible storage and custom branding.

2 Reply by ZhangHuangbin

  • ZhangHuangbin
  • ZhangHuangbin
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Re: checking license info error

Strange, this issue happened few times with our DNS name.

We use Linode DNS server to host "iredmail.org", there's no service outage reported on their "Linode Status" (https://status.linode.com ) page, and it works fine for me, but few users reported that they cannot check license info with same error message as yours.

Can you resolve domain name "lic.iredmail.org" on your server?

3 Reply by system-license

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Re: checking license info error

yes. from the server it can resolve lic.iredmail.org to 139.162.146.87

anything else I need to look into?

4 Reply by system-license

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Re: checking license info error

any update on this?

5 Reply by ZhangHuangbin

  • ZhangHuangbin
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Re: checking license info error

Try to restart uwsgi service and check again.

6 Reply by system-license

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Re: checking license info error

seem like reset uwsgi works.  thanks.