Topic: Full score!
Having been a customer of iRedMail for nearly a year now, I would like to share a few reflections.
One year ago we contacted iRedMail for assistance in setting up a new email server and migrating some thousand users to the new solution. It should be noted, that we had absolutely no prior experience or competence in running an email service, and we do not have a technical background. So, being basically illiterate, we were heavily dependent on the support of iRedMail and Zhang's willingness to assist. iRedMail has done the full job of setting up new servers, migrating all mailboxes (some thousands), creating back-up routines and setting up Roundcube (with additional development by third party). We have also engaged iRedMail to maintain and operate the mail service platform on a running basis.
We were extremely impressed from day 1, in particular within two areas:
1) Zhang's deep technical understanding, cross-platform and cross-technology, resulting in a quick and painless migration from a legacy email system to iRedMail platform with Roundcube front-end. The migration was our biggest fear when starting this project, but it was handled extremely well and with low negative impact for our users.
2) Superior customer service. Zhang has been pro-active, supporting, and always willing to assist on short notice. Despite our non-technical background, he has made the collaboration work and been an educator for us.
We would like to thank iRedMail and Zhang for the great work to date, and we have decided to launch one more email service using iRedMail. We also expect to migrate more email services to the iRedMail platform in the future.