1 Topic by jerico

  • jerico
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Topic: Can't view message in the message panell

I installed iRedMail-0.6.1 just fine, it is shipped with roundcubemail-0.3.1.  I encounter some message loading problem in roundcube webmail,  i can't view content of email messages coming from external domains if the message contains a font size is greater than 12pt.  I was able to receive the email, but i can't view its content in the message panel.

The email is just a simple message with no attachments

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2 Reply by ZhangHuangbin

  • ZhangHuangbin
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Re: Can't view message in the message panell

Tested locally with Roundcube 0.4.2, works fine for me with font size 36pt.

- Is it a plain text mail or in HTML format?
- Does it try to load external resource like JavaScript file, images, etc?

3 Reply by jerico

  • jerico
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Re: Can't view message in the message panell

- Is it a plain text mail or in HTML format?
The email message is in HTML format

- Does it try to load external resource like JavaScript file, images, etc?
It does not try to load any external resource( its just plain text having a large font)

The problem only occurs if its in from other domain(ex. yahoo/gmail)
Receiving is fine but it can't load the message in the message panel
The version of roundcube im using is roundcube-0.3.1

4 Reply by ZhangHuangbin

  • ZhangHuangbin
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Re: Can't view message in the message panell

Still no idea yet. It's better to ask in roundcube mail list (http://trac.roundcube.net/wiki/MailingLists) or upgrade it to the latest 0.4.2-stable version.

5 Reply by jerico

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Re: Can't view message in the message panell

When i open an email received from other domains like yahoo/google (if it has a large font ex 36pt) roundcube takes a long time loading the message(in fact it does'nt display anything in the message panel). It just stock.  Is there any logs to check?

6 Reply by ZhangHuangbin

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Re: Can't view message in the message panell

Try to find out something in apache and roundcube log files.
Apache log: /var/log/httpd/* on RHEL/CentOS or /var/log/apache/* on Debian/Ubuntu.
Roundcube log: /var/log/maillog on RHEL/CentOS or /var/log/mail.log on Debian/Ubuntu.

7 Reply by jerico

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Re: Can't view message in the message panell

I enable the system error reporting of Roundcube webmail config(main.inc.php) to show.
Here is the line:

// system error reporting: 1 = log; 2 = report (not implemented yet), 4 = show, 8 = trace
$rcmail_config['debug_level'] = 4;

Then I test by sending emails (with large font) coming from yahoo going to iredmail, I open roundcube webmail.
Here is the log error:


Warning: include(DOMDocument.php) [function.include]: failed to open stream: No such file or directory in /var/www/roundcubemail-0.3.1/program/include/iniset.php on line 99

Warning: include() [function.include]: Failed opening 'DOMDocument.php' for inclusion (include_path='/var/www/roundcubemail/:/var/www/roundcubemail/program:/var/www/roundcubemail/program/lib:/var/www/roundcubemail/program/include:.:/usr/share/pear:/usr/share/php') in /var/www/roundcubemail-0.3.1/program/include/iniset.php on line 99

Fatal error: Class 'DOMDocument' not found in /var/www/roundcubemail-0.3.1/program/lib/washtml.php on line 247