1 Topic by mqanadelo (edited by mqanadelo 2020-03-29 20:46:48)

  • mqanadelo
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Topic: This site can’t be reached

==== REQUIRED BASIC INFO OF YOUR IREDMAIL SERVER ====
- iRedMail version (check /etc/iredmail-release): 0.9.7 MARIADB edition.
- Deployed with iRedMail Easy or the downloadable installer?
- Linux/BSD distribution name and version: Ubuntu 16.04.3 LTS
- Store mail accounts in which backend (LDAP/MySQL/PGSQL): MySQL
- Web server (Apache or Nginx):Nginx
- Manage mail accounts with iRedAdmin-Pro? Yes
- [IMPORTANT] Related original log or error message is required if you're experiencing an issue.

====

dear zhang and all

i hope you are all fine

i had faced this problem many times, that the email main page and iredadmin page didn't worked from home, it gave me that :

This site can’t be reached email.gov.ps took too long to respond.

but when i open it at the same time from the work pc it works properly and sending + receiving message normally, and also if i use proxy website it opens also.

so whats the error in this case ?

and after 10 minutes or 15 minutes it opens normally.
for example today it happened twice.

note that fail2ban is inactive and other websites work normally like you tube, Facebook, etc.

best regards.

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Spider Email Archiver: On-Premises, lightweight email archiving software developed by iRedMail team. Supports Amazon S3 compatible storage and custom branding.

2 Reply by hypoferalkus

  • hypoferalkus
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Re: This site can’t be reached

Hello mqanadelo,

as you describe it, it is clearly not a problem of the webserver but of your privat PC. Also it seems to be something network related.

Do you have the same issues with another browser at the same time?
Also can you check what outcome you get with following command , while you have issues?

nslookup email.gov.ps

Kind Regards

3 Reply by mqanadelo (edited by mqanadelo 2020-03-30 16:25:40)

  • mqanadelo
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Re: This site can’t be reached

hypoferalkus wrote:

Hello mqanadelo,

as you describe it, it is clearly not a problem of the webserver but of your privat PC. Also it seems to be something network related.

Do you have the same issues with another browser at the same time?
Also can you check what outcome you get with following command , while you have issues?

nslookup email.gov.ps

Kind Regards

dear hypoferalkus

it is when  using mobile 3g too ,and also other clients faced that problem too but not all of them , it happened and fixed after 10 or 15 minuets without me resolving a thing.

other browser has the same problem , other websites work normally.

4 Reply by MuPp3t33r

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Re: This site can’t be reached

have you looked through the log files to see if there were any errors?

5 Reply by mqanadelo

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Re: This site can’t be reached

MuPp3t33r wrote:

have you looked through the log files to see if there were any errors?


sogo.log


Mar 31 06:33:55 sogod [2897]: [ERROR] <0x0x555a39ba8310[WOWatchDogChild]>   exception: <NGSocketConnectionResetException: 0x555a39b4a4d0> NAME:NGSocketConnectionResetException REASON:reached end of stream <NGActiveSocket[0x0x555a39b90d30]: mode=rw address=(null) connectedTo=<0x0x555a39acff30[NGLocalSocketAddress]: /tmp/_ngsocket_2897_0x555a3988ea20_000> receive-timeout=5.000s> INFO:{errno = 104; error = "Connection reset by peer"; stream = "{object = 0x555a39b90d30;}"; }
<data>:1: element div: validity error : ID composer_signature already defined
<data>:1: element div: validity error : ID new_signature already defined
<data>:86: element table: validity error : ID w already defined
<data>:125: element hr: validity error : ID  already defined
<data>:212: element table: validity error : ID w already defined
<data>:762: element a: validity error : ID x_x_gmail-m_-4862869319220913470x_x_gmail-m_8446737039696242339gmail-m_-3363835585876315144gmail-m_-2509453652465427802ydpd2ae4726yiv8420592360LPNoLP already defined
<data>:1: element div: validity error : ID appendonsend already defined
<data>:1: element div: validity error : ID divRplyFwdMsg already defined
<data>:1: element div: validity error : ID appendonsend already defined
<data>:1: element div: validity error : ID divRplyFwdMsg already defined
<data>:1: element div: validity error : ID appendonsend already defined
<data>:1: element div: validity error : ID divRplyFwdMsg already defined
<data>:1: element div: validity error : ID appendonsend already defined
<data>:1: element div: validity error : ID divRplyFwdMsg already defined
<data>:69: element td: validity error : ID social-icon-0 already defined
<data>:71: element td: validity error : ID social-icon-1 already defined

6 Reply by MuPp3t33r

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Re: This site can’t be reached

What about nginx logs?

7 Reply by ZhangHuangbin

  • ZhangHuangbin
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Re: This site can’t be reached

Please stop "fail2ban" service temporarily and track this issue again.

8 Reply by mqanadelo (edited by mqanadelo 2020-04-01 16:09:28)

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Re: This site can’t be reached

ZhangHuangbin wrote:

Please stop "fail2ban" service temporarily and track this issue again.

i already stopped it along time ago.

i think there is something making blocks for ips automatically, because most of clients can reach it normally.

9 Reply by mqanadelo

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Re: This site can’t be reached

MuPp3t33r wrote:

What about nginx logs?

nothing related to this case

2020/04/01 08:38:43 [error] 2498#2498: *1578300 "/var/www/html/wp-json/wp/v2/users/index.php" is not found (2: No such file or directory), client: 62.210.177.12, server: _, request: "GET /wp-json/wp/v2/users/ HTTP/1.1", host: "mail.pna.ps"
2020/04/01 09:40:33 [error] 2498#2498: *1588207 open() "/var/www/html/cgi-bin/mainfunction.cgi" failed (2: No such file or directory), client: 80.82.65.234, server: _, request: "POST /cgi-bin/mainfunction.cgi HTTP/1.1", host: "213.244.123.237:80"
2020/04/01 10:05:15 [error] 2498#2498: *1603832 "/var/www/html/phpmyadmin/index.php" is not found (2: No such file or directory), client: 178.15.98.24, server: _, request: "GET /phpmyadmin/ HTTP/1.1", host: "213.244.123.237"
2020/04/01 10:22:58 [error] 2498#2498: *1601308 open() "/usr/lib/GNUstep/SOGo/WebServerResources/js/vendor/ckeditor/plugins/widget/images/handle.png" failed (2: No such file or directory), client: 10.97.67.16, server: _, request: "GET /SOGo.woa/WebServerResources/js/vendor/ckeditor/plugins/widget/images/handle.png HTTP/1.1", host: "email.gov.ps", referrer: "https://email.gov.ps/SOGo/so/m.midani@m … /Mail/view"
2020/04/01 10:49:06 [error] 2498#2498: *1615902 open() "/var/www/html/0.6744403248817277" failed (2: No such file or directory), client: 213.6.203.226, server: _, request: "GET /0.6744403248817277 HTTP/1.1", host: "mail.pcd.ps", referrer: "https://mail.pcd.ps/?_task=mail"
2020/04/01 10:54:53 [error] 2498#2498: *1617702 "/var/www/html/phpmyadmin/index.php" is not found (2: No such file or directory), client: 104.156.247.233, server: _, request: "GET /phpmyadmin/ HTTP/1.1", host: "213.244.123.237"
2020/04/01 10:54:56 [error] 2498#2498: *1617702 "/var/www/html/phpmyadmin/index.php" is not found (2: No such file or directory), client: 104.156.247.233, server: _, request: "GET /phpmyadmin/ HTTP/1.1", host: "213.244.123.237"
2020/04/01 10:54:59 [error] 2498#2498: *1617702 "/var/www/html/pmd/index.php" is not found (2: No such file or directory), client: 104.156.247.233, server: _, request: "GET /pmd/ HTTP/1.1", host: "213.244.123.237"
2020/04/01 10:55:02 [error] 2498#2498: *1617702 "/var/www/html/pmd/index.php" is not found (2: No such file or directory), client: 104.156.247.233, server: _, request: "GET /pmd/ HTTP/1.1", host: "213.244.123.237"
2020/04/01 10:55:05 [error] 2498#2498: *1617702 "/var/www/html/pma/index.php" is not found (2: No such file or directory), client: 104.156.247.233, server: _, request: "GET /pma/ HTTP/1.1", host: "213.244.123.237"
2020/04/01 10:55:08 [error] 2498#2498: *1617702 "/var/www/html/pma/index.php" is not found (2: No such file or directory), client: 104.156.247.233, server: _, request: "GET /pma/ HTTP/1.1", host: "213.244.123.237"
2020/04/01 10:55:12 [error] 2498#2498: *1617702 "/var/www/html/phpmyadmin4.8.5/index.php" is not found (2: No such file or directory), client: 104.156.247.233, server: _, request: "GET /phpmyadmin4.8.5/ HTTP/1.1", host: "213.244.123.237"
2020/04/01 10:55:15 [error] 2498#2498: *1617702 "/var/www/html/phpmyadmin4.8.5/index.php" is not found (2: No such file or directory), client: 104.156.247.233, server: _, request: "GET /phpmyadmin4.8.5/ HTTP/1.1", host: "213.244.123.237"
root@email:/var/log/nginx# cat error.log
2020/04/01 08:38:43 [error] 2498#2498: *1578300 "/var/www/html/wp-json/wp/v2/users/index.php" is not found (2: No such file or directory), client: 62.210.177.12, server: _, request: "GET /wp-json/wp/v2/users/ HTTP/1.1", host: "mail.pna.ps"
2020/04/01 09:40:33 [error] 2498#2498: *1588207 open() "/var/www/html/cgi-bin/mainfunction.cgi" failed (2: No such file or directory), client: 80.82.65.234, server: _, request: "POST /cgi-bin/mainfunction.cgi HTTP/1.1", host: "213.244.123.237:80"
2020/04/01 10:05:15 [error] 2498#2498: *1603832 "/var/www/html/phpmyadmin/index.php" is not found (2: No such file or directory), client: 178.15.98.24, server: _, request: "GET /phpmyadmin/ HTTP/1.1", host: "213.244.123.237"
2020/04/01 10:22:58 [error] 2498#2498: *1601308 open() "/usr/lib/GNUstep/SOGo/WebServerResources/js/vendor/ckeditor/plugins/widget/images/handle.png" failed (2: No such file or directory), client: 10.97.67.16, server: _, request: "GET /SOGo.woa/WebServerResources/js/vendor/ckeditor/plugins/widget/images/handle.png HTTP/1.1", host: "email.gov.ps", referrer: "https://email.gov.ps/SOGo/so/m.midani@m … /Mail/view"
2020/04/01 10:49:06 [error] 2498#2498: *1615902 open() "/var/www/html/0.6744403248817277" failed (2: No such file or directory), client: 213.6.203.226, server: _, request: "GET /0.6744403248817277 HTTP/1.1", host: "mail.pcd.ps", referrer: "https://mail.pcd.ps/?_task=mail"
2020/04/01 10:54:53 [error] 2498#2498: *1617702 "/var/www/html/phpmyadmin/index.php" is not found (2: No such file or directory), client: 104.156.247.233, server: _, request: "GET /phpmyadmin/ HTTP/1.1", host: "213.244.123.237"
2020/04/01 10:54:56 [error] 2498#2498: *1617702 "/var/www/html/phpmyadmin/index.php" is not found (2: No such file or directory), client: 104.156.247.233, server: _, request: "GET /phpmyadmin/ HTTP/1.1", host: "213.244.123.237"
2020/04/01 10:54:59 [error] 2498#2498: *1617702 "/var/www/html/pmd/index.php" is not found (2: No such file or directory), client: 104.156.247.233, server: _, request: "GET /pmd/ HTTP/1.1", host: "213.244.123.237"
2020/04/01 10:55:02 [error] 2498#2498: *1617702 "/var/www/html/pmd/index.php" is not found (2: No such file or directory), client: 104.156.247.233, server: _, request: "GET /pmd/ HTTP/1.1", host: "213.244.123.237"
2020/04/01 10:55:05 [error] 2498#2498: *1617702 "/var/www/html/pma/index.php" is not found (2: No such file or directory), client: 104.156.247.233, server: _, request: "GET /pma/ HTTP/1.1", host: "213.244.123.237"
2020/04/01 10:55:08 [error] 2498#2498: *1617702 "/var/www/html/pma/index.php" is not found (2: No such file or directory), client: 104.156.247.233, server: _, request: "GET /pma/ HTTP/1.1", host: "213.244.123.237"
2020/04/01 10:55:12 [error] 2498#2498: *1617702 "/var/www/html/phpmyadmin4.8.5/index.php" is not found (2: No such file or directory), client: 104.156.247.233, server: _, request: "GET /phpmyadmin4.8.5/ HTTP/1.1", host: "213.244.123.237"
2020/04/01 10:55:15 [error] 2498#2498: *1617702 "/var/www/html/phpmyadmin4.8.5/index.php" is not found (2: No such file or directory), client: 104.156.247.233, server: _, request: "GET /phpmyadmin4.8.5/ HTTP/1.1", host: "213.244.123.237"
root@email:/var/log/nginx# cat error.log
2020/04/01 08:38:43 [error] 2498#2498: *1578300 "/var/www/html/wp-json/wp/v2/users/index.php" is not found (2: No such file or directory), client: 62.210.177.12, server: _, request: "GET /wp-json/wp/v2/users/ HTTP/1.1", host: "mail.pna.ps"
2020/04/01 09:40:33 [error] 2498#2498: *1588207 open() "/var/www/html/cgi-bin/mainfunction.cgi" failed (2: No such file or directory), client: 80.82.65.234, server: _, request: "POST /cgi-bin/mainfunction.cgi HTTP/1.1", host: "213.244.123.237:80"
2020/04/01 10:05:15 [error] 2498#2498: *1603832 "/var/www/html/phpmyadmin/index.php" is not found (2: No such file or directory), client: 178.15.98.24, server: _, request: "GET /phpmyadmin/ HTTP/1.1", host: "213.244.123.237"
2020/04/01 10:22:58 [error] 2498#2498: *1601308 open() "/usr/lib/GNUstep/SOGo/WebServerResources/js/vendor/ckeditor/plugins/widget/images/handle.png" failed (2: No such file or directory), client: 10.97.67.16, server: _, request: "GET /SOGo.woa/WebServerResources/js/vendor/ckeditor/plugins/widget/images/handle.png HTTP/1.1", host: "email.gov.ps", referrer: "https://email.gov.ps/SOGo/so/m.midani@m … /Mail/view"
2020/04/01 10:49:06 [error] 2498#2498: *1615902 open() "/var/www/html/0.6744403248817277" failed (2: No such file or directory), client: 213.6.203.226, server: _, request: "GET /0.6744403248817277 HTTP/1.1", host: "mail.pcd.ps", referrer: "https://mail.pcd.ps/?_task=mail"
2020/04/01 10:54:53 [error] 2498#2498: *1617702 "/var/www/html/phpmyadmin/index.php" is not found (2: No such file or directory), client: 104.156.247.233, server: _, request: "GET /phpmyadmin/ HTTP/1.1", host: "213.244.123.237"
2020/04/01 10:54:56 [error] 2498#2498: *1617702 "/var/www/html/phpmyadmin/index.php" is not found (2: No such file or directory), client: 104.156.247.233, server: _, request: "GET /phpmyadmin/ HTTP/1.1", host: "213.244.123.237"
2020/04/01 10:54:59 [error] 2498#2498: *1617702 "/var/www/html/pmd/index.php" is not found (2: No such file or directory), client: 104.156.247.233, server: _, request: "GET /pmd/ HTTP/1.1", host: "213.244.123.237"
2020/04/01 10:55:02 [error] 2498#2498: *1617702 "/var/www/html/pmd/index.php" is not found (2: No such file or directory), client: 104.156.247.233, server: _, request: "GET /pmd/ HTTP/1.1", host: "213.244.123.237"
2020/04/01 10:55:05 [error] 2498#2498: *1617702 "/var/www/html/pma/index.php" is not found (2: No such file or directory), client: 104.156.247.233, server: _, request: "GET /pma/ HTTP/1.1", host: "213.244.123.237"
2020/04/01 10:55:08 [error] 2498#2498: *1617702 "/var/www/html/pma/index.php" is not found (2: No such file or directory), client: 104.156.247.233, server: _, request: "GET /pma/ HTTP/1.1", host: "213.244.123.237"
2020/04/01 10:55:12 [error] 2498#2498: *1617702 "/var/www/html/phpmyadmin4.8.5/index.php" is not found (2: No such file or directory), client: 104.156.247.233, server: _, request: "GET /phpmyadmin4.8.5/ HTTP/1.1", host: "213.244.123.237"
2020/04/01 10:55:15 [error] 2498#2498: *1617702 "/var/www/html/phpmyadmin4.8.5/index.php" is not found (2: No such file or directory), client: 104.156.247.233, server: _, request: "GET /phpmyadmin4.8.5/ HTTP/1.1", host: "213.244.123.237"