Hi,

I have got 1 user that has got a issue i've not seen before after reseting their password, they connect using Outlook on IMAP and after their password change there folders are not showing and there email within them has also gone, i'm sure they are still there as the admin pannel shows 4000+ emails in there account still. Even after logging in though the web interface to check, emails and folders are missing same as Outlook which include the Inbox and about 100 emails.

Has anyone had a issue of users mail and folders going missing?

I can only provide basic information as i've had this issue passed to me with no one knowing how it was setup or configured, how to use it or in this case don't want to deal with it which i'm sure we've all beenn put in that postion before.

All i can provide about the server is:
iReadMail Pro 2.4.0 (i know)
MySQL backend
Ubuntu 18.04 LTS

I'm happy to provide any other information that might be needed if i can work out where to find it.

Thanks in advance.

Justin