1 Topic by dave.opc (edited by dave.opc 2021-04-26 22:23:56)

  • dave.opc
  • Member
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  • Registered: 2019-07-08
  • Posts: 103

Topic: Some sent emails missing

==== REQUIRED BASIC INFO OF YOUR IREDMAIL SERVER ====
- iRedMail version (check /etc/iredmail-release): latest 1.4.0
- Deployed with iRedMail Easy or the downloadable installer? downloadable installer
- Linux/BSD distribution name and version: Ubuntu + CentOS
- Store mail accounts in which backend (LDAP/MySQL/PGSQL): MariaDB
- Web server (Apache or Nginx): nginx
- Manage mail accounts with iRedAdmin-Pro? YES
- [IMPORTANT] Related original log or error message is required if you're experiencing an issue.
====

I got 2 independent installations of iRedMail. Recently i got information from users that some sent emails do not appear in Sent folder. This doesn't happen to all emails of course, but today i looked at my server - i can see that email was sent in the log file, but can't find it in users Sent folder ( iwas also a recepient and received this message to my gmail account). This also happened last week on my 2nd email server, some sent emails dissapeared. Don't know, maybe last update caused this (never had such feedback from users before last update to 1.4.0)

Where to start digging?

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Spider Email Archiver: On-Premises, lightweight email archiving software developed by iRedMail team. Supports Amazon S3 compatible storage and custom branding.

2 Reply by ZhangHuangbin

  • ZhangHuangbin
  • ZhangHuangbin
  • iRedMail Developers
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  • Registered: 2009-05-06
  • Posts: 31,088

Re: Some sent emails missing

SMTP service / protocol doesn't save sent email to Sent folder at all, it's the MUA does the actual saving. So if you send email with a php/python/perl/... script, this is expected result (no email copy in Sent folder). If you send email with a MUA like Thunderbird, Outlook, then it's a MUA issue since it's expected to save a copy to Sent folder.