Topic: Issue with roundcube out of office or automatic replies
==== REQUIRED BASIC INFO OF YOUR IREDMAIL SERVER ====
- iRedMail version (check /etc/iredmail-release): 1.4.0 MARIADB edition.
- Deployed with iRedMail Easy or the downloadable installer? downloadable installer
- Linux/BSD distribution name and version: CentOS Linux release 8.3.2011
- Store mail accounts in which backend (LDAP/MySQL/PGSQL): MySQL
- Web server (Apache or Nginx): Nginx
- Manage mail accounts with iRedAdmin-Pro? iRedAdmin-Pro 4.8 (MySQL)
- [IMPORTANT] Related original log or error message is required if you're experiencing an issue.
====
Hello, our mailboxes accounts have issues with the automatic replies created in the roundcube webmail. the messages sent to our mailboxes are not generating the automatic replies
we checked the file /var/log/dovecot/lda.log info like:
Aug 10 17:08:50 mail5 dovecot[3425518]: lda(proyectosria@riaforestal.org)<3425518><xlU4JPL4EmHuRDQAxI7+Hg>: Error: sieve: from=infotransturilujo@gmail.com, envelope_sender=infotransturilujo@gmail.com, subject=Re: Cotización, msgid=<CAAraJ2Y_15K6Uq6zqCBtfXov17Afu0tf1ZQiXV22NisHBi2zng@mail.gmail.com>, size=672675, delivery_time=22ms, failed to send vacation response to infotransturilujo@gmail.com: <Sendmail program returned error> (temporary error)
the file /var/log/dovecot/dovecot.log show the next info:
Aug 10 09:59:21 mail5 dovecot[2885028]: lda(prueba1@riaforestal.org)<2885028><8NaVI0mUEmGkBSwAxI7+Hg>: Debug: sieve: Executing script from `/mailbox4/vmail1/riaforestal.org/p/r/u/prueba1-2021.08.10.09.57.40/sieve/dovecot.sieve'
Aug 10 09:59:21 mail5 dovecot[2885028]: lda(prueba1@riaforestal.org)<2885028><8NaVI0mUEmGkBSwAxI7+Hg>: Debug: program exec:/usr/sbin/sendmail: Created
Aug 10 09:59:21 mail5 dovecot[2885028]: lda(prueba1@riaforestal.org)<2885028><8NaVI0mUEmGkBSwAxI7+Hg>: Debug: program exec:/usr/sbin/sendmail: Establishing connection
Aug 10 09:59:21 mail5 dovecot[2885028]: lda(prueba1@riaforestal.org)<2885028><8NaVI0mUEmGkBSwAxI7+Hg>: Debug: program exec:/usr/sbin/sendmail: Forked child process
Aug 10 09:59:21 mail5 dovecot[2885028]: lda(prueba1@riaforestal.org)<2885028><8NaVI0mUEmGkBSwAxI7+Hg>: Debug: program exec:/usr/sbin/sendmail (2885029): Connected to program
Aug 10 09:59:21 mail5 dovecot[2885028]: lda(prueba1@riaforestal.org)<2885028><8NaVI0mUEmGkBSwAxI7+Hg>: Debug: program exec:/usr/sbin/sendmail (2885029): Finished streaming payload to program
the file /var/log/maillog show:
Aug 10 09:59:21 mail5 postfix/sendmail[2885029]: warning: unexpected attribute queue_id from /usr/sbin/postdrop -r (expecting: protocol)
Aug 10 09:59:21 mail5 postfix/sendmail[2885029]: fatal: prueba1@riaforestal.org(2000): unable to execute /usr/sbin/postdrop -r: Application error
additionally commands like /usr/sbin/sendmail show the next error:
sendmail: warning: unexpected attribute queue_id from /usr/sbin/postdrop -r (expecting: protocol)
sendmail: fatal: root(0): unable to execute /usr/sbin/postdrop -r: Application error
what can be the origin of this issue?
Many thanks for your help
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