1 Topic by ngonzalezi

  • ngonzalezi
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  • Registered: 2019-10-30
  • Posts: 14

Topic: Roundcube timeout

==== REQUIRED BASIC INFO OF YOUR IREDMAIL SERVER ====
- iRedMail version (check /etc/iredmail-release):  1.2.2
- Deployed with iRedMail Easy or the downloadable installer? Downloadable installer
- Linux/BSD distribution name and version: Ubuntu 20.04
- Store mail accounts in which backend (LDAP/MySQL/PGSQL): MySQL
- Web server (Apache or Nginx): Nginx
- Manage mail accounts with iRedAdmin-Pro? No
- [IMPORTANT] Related original log or error message is required if you're experiencing an issue.
====
Hello guys,

I'm having issues with RoundCube sessions timing out after 30 seconds to 1 minute, can't compose new emails because the session times out.

Anyway to fix this?

Thank you

----

Spider Email Archiver: On-Premises, lightweight email archiving software developed by iRedMail team. Supports Amazon S3 compatible storage and custom branding.

2 Reply by ZhangHuangbin

  • ZhangHuangbin
  • ZhangHuangbin
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  • Registered: 2009-05-06
  • Posts: 30,770

Re: Roundcube timeout

Any related error in Nginx/php-fpm/syslog log files?

3 Reply by ngonzalezi

  • ngonzalezi
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  • Posts: 14

Re: Roundcube timeout

ZhangHuangbin wrote:

Any related error in Nginx/php-fpm/syslog log files?

Hello Zhang,

Couldn't see any related errors on the specific locations.

4 Reply by ZhangHuangbin

  • ZhangHuangbin
  • ZhangHuangbin
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  • Registered: 2009-05-06
  • Posts: 30,770

Re: Roundcube timeout

Hard to troubleshooting without related log and direct ssh access. sad

5 Reply by ngonzalezi

  • ngonzalezi
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Re: Roundcube timeout

ZhangHuangbin, tell me where to send the info and i will send you the SSH access so you can look around if needed.

I still couldn't figure it out why is this happening with all the domains i host except the main one.

6 Reply by ZhangHuangbin

  • ZhangHuangbin
  • ZhangHuangbin
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Re: Roundcube timeout

ngonzalezi wrote:

ZhangHuangbin, tell me where to send the info and i will send you the SSH access so you can look around if needed.

It will cost you one support ticket ($149), is it ok?
https://www.iredmail.org/support.html