Topic: [SOLVED] Round Cube stopped working
==== REQUIRED BASIC INFO OF YOUR IREDMAIL SERVER ====
- iRedMail version (check /etc/iredmail-release): 1.52
- Deployed with iRedMail Easy or the downloadable installer? Installer
- Linux/BSD distribution name and version: Ubuntu 20.04
- Store mail accounts in which backend (LDAP/MySQL/PGSQL): PGSQL
- Web server (Apache or Nginx): Nginx
- Manage mail accounts with iRedAdmin-Pro? No
- [IMPORTANT] Related original log or error message is required if you're experiencing an issue.
====
Dear iRedMail fellows,
My Roundcube instance stoped working... As you can see in the image, the main view is showing a error message ("botboutique.com.br refuses to stablish connection").
Using:
tail -f /var/log/mail.log
Shows:
May 1 15:20:13 vps23593 postfix/smtps/smtpd[6087]: warning: unknown[20.219.140.106]: SASL LOGIN authentication failed: UGFzc3dvcmQ6
May 1 15:20:13 vps23593 postfix/smtps/smtpd[6087]: disconnect from unknown[20.219.140.106] ehlo=1 auth=0/1 quit=1 commands=2/3
May 1 15:20:38 vps23593 postfix/submission/smtpd[5741]: connect from unknown[141.98.10.24]
May 1 15:20:42 vps23593 postfix/submission/smtpd[5741]: Anonymous TLS connection established from unknown[141.98.10.24]: TLSv1.2 with cipher ECDHE-RSA-AES256-GCM-SHA384 (256/256 bits)
May 1 15:20:45 vps23593 postfix/submission/smtpd[5741]: warning: unknown[141.98.10.24]: SASL LOGIN authentication failed: UGFzc3dvcmQ6
May 1 15:20:45 vps23593 postfix/submission/smtpd[5741]: disconnect from unknown[141.98.10.24] ehlo=2 starttls=1 auth=0/1 quit=1 commands=4/5
May 1 15:21:11 vps23593 postfix/submission/smtpd[4871]: connect from unknown[193.56.29.237]
May 1 15:21:12 vps23593 postfix/submission/smtpd[4871]: disconnect from unknown[193.56.29.237] ehlo=1 auth=0/1 rset=0/1 quit=1 commands=2/4
May 1 15:22:15 vps23593 postfix/submission/smtpd[5741]: connect from unknown[193.56.29.237]
May 1 15:22:16 vps23593 postfix/submission/smtpd[5741]: disconnect from unknown[193.56.29.237] ehlo=1 auth=0/1 rset=0/1 quit=1 commands=2/4
In fact, the service isn't down: I can send emails (and it is delivered) and I can answer it and the log shows that is processing it normally:
May 1 15:25:12 vps23593 roundcube: <k5nv8uuv> Successful login for postmaster@botboutique.com.br (ID: 1) from 201.87.70.104 in session k5nv8uuv0d2iaaam
May 1 15:25:24 vps23593 postfix/submission/smtpd[5741]: connect from unknown[193.56.29.237]
May 1 15:25:25 vps23593 postfix/submission/smtpd[6331]: connect from localhost[127.0.0.1]
May 1 15:25:25 vps23593 postfix/submission/smtpd[6331]: Anonymous TLS connection established from localhost[127.0.0.1]: TLSv1.3 with cipher TLS_AES_256_GCM_SHA384 (256/256 bits) key-exchange X25519 server-signature RSA-PSS (2048 bits) server-digest SHA256
May 1 15:25:25 vps23593 postfix/submission/smtpd[6331]: 4KrqmP1pjyz61vp: client=localhost[127.0.0.1], sasl_method=LOGIN, sasl_username=postmaster@botboutique.com.br
May 1 15:25:25 vps23593 postfix/cleanup[6530]: 4KrqmP1pjyz61vp: message-id=<8a059d9b1d735a1e3b129db332c03d7c@botboutique.com.br>
May 1 15:25:25 vps23593 postfix/qmgr[3157]: 4KrqmP1pjyz61vp: from=<postmaster@botboutique.com.br>, size=630, nrcpt=1 (queue active)
May 1 15:25:25 vps23593 roundcube: <k5nv8uuv> User postmaster@botboutique.com.br [201.87.70.104]; Message <8a059d9b1d735a1e3b129db332c03d7c@botboutique.com.br> for luiz.cesar@techandsoul.com.br; 250: 2.0.0 Ok: queued as 4KrqmP1pjyz61vp
May 1 15:25:25 vps23593 postfix/submission/smtpd[6331]: disconnect from localhost[127.0.0.1] ehlo=2 starttls=1 auth=1 mail=1 rcpt=1 data=1 quit=1 commands=8
May 1 15:25:25 vps23593 postfix/submission/smtpd[5741]: disconnect from unknown[193.56.29.237] ehlo=1 auth=0/1 rset=0/1 quit=1 commands=2/4
May 1 15:25:25 vps23593 postfix/10025/smtpd[6543]: connect from localhost[127.0.0.1]
May 1 15:25:25 vps23593 postfix/10025/smtpd[6543]: 4KrqmP5ZZFz61wF: client=localhost[127.0.0.1]
May 1 15:25:25 vps23593 postfix/cleanup[6530]: 4KrqmP5ZZFz61wF: message-id=<8a059d9b1d735a1e3b129db332c03d7c@botboutique.com.br>
May 1 15:25:25 vps23593 postfix/qmgr[3157]: 4KrqmP5ZZFz61wF: from=<postmaster@botboutique.com.br>, size=1969, nrcpt=1 (queue active)
May 1 15:25:25 vps23593 postfix/10025/smtpd[6543]: disconnect from localhost[127.0.0.1] ehlo=1 mail=1 rcpt=1 data=1 quit=1 commands=5
May 1 15:25:25 vps23593 amavis[2853]: (02853-01) Passed CLEAN {RelayedInternal}, ORIGINATING/MYNETS LOCAL [127.0.0.1]:40130 ESMTP/ESMTP <postmaster@botboutique.com.br> -> <luiz.cesar@techandsoul.com.br>, (), Queue-ID: 4KrqmP1pjyz61vp, Message-ID: <8a059d9b1d735a1e3b129db332c03d7c@botboutique.com.br>, mail_id: cymANDL2VQ5e, b: HtPwkify2, Hits: -0.909, size: 630, queued_as: 4KrqmP5ZZFz61wF, Subject: "Teste@123", From: <postmaster@botboutique.com.br>, User-Agent: Roundcube_Webmail, helo=localhost, Tests: [ALL_TRUSTED=-1,TRACKER_ID=0.1,TVD_SPACE_RATIO=0.001,T_SCC_BODY_TEXT_LINE=-0.01], autolearn=ham autolearn_force=no, autolearnscore=0.091, dkim_new=dkim:botboutique.com.br, 472 ms
May 1 15:25:25 vps23593 postfix/amavis/smtp[6535]: 4KrqmP1pjyz61vp: to=<luiz.cesar@techandsoul.com.br>, relay=127.0.0.1[127.0.0.1]:10026, delay=0.68, delays=0.18/0.01/0.01/0.48, dsn=2.0.0, status=sent (250 2.0.0 from MTA(smtp:[127.0.0.1]:10025): 250 2.0.0 Ok: queued as 4KrqmP5ZZFz61wF)
May 1 15:25:25 vps23593 postfix/qmgr[3157]: 4KrqmP1pjyz61vp: removed
May 1 15:25:26 vps23593 postfix/smtp[6544]: Trusted TLS connection established to smtp.sendgrid.net[167.89.123.53]:587: TLSv1.2 with cipher ECDHE-RSA-AES256-GCM-SHA384 (256/256 bits)
May 1 15:25:27 vps23593 postfix/smtp[6544]: 4KrqmP5ZZFz61wF: to=<luiz.cesar@techandsoul.com.br>, relay=smtp.sendgrid.net[167.89.123.53]:587, delay=1.4, delays=0.01/0.03/1.1/0.28, dsn=2.0.0, status=sent (250 Ok: queued as uoHvacDZTVinTpfJazXPJA)
May 1 15:25:27 vps23593 postfix/qmgr[3157]: 4KrqmP5ZZFz61wF: removed
May 1 15:25:29 vps23593 postfix/smtps/smtpd[6549]: connect from unknown[20.219.140.106]
May 1 15:25:29 vps23593 postfix/smtps/smtpd[6549]: Anonymous TLS connection established from unknown[20.219.140.106]: TLSv1.3 with cipher TLS_AES_256_GCM_SHA384 (256/256 bits) key-exchange X25519 server-signature RSA-PSS (2048 bits) server-digest SHA256
May 1 15:25:33 vps23593 postfix/smtps/smtpd[6549]: warning: unknown[20.219.140.106]: SASL LOGIN authentication failed: UGFzc3dvcmQ6
May 1 15:25:33 vps23593 postfix/smtps/smtpd[6549]: disconnect from unknown[20.219.140.106] ehlo=1 auth=0/1 quit=1 commands=2/3
May 1 15:26:08 vps23593 postfix/postscreen[6614]: CONNECT from [209.85.222.52]:46671 to [191.252.120.13]:25
May 1 15:26:08 vps23593 postfix/postscreen[6614]: PASS OLD [209.85.222.52]:46671
May 1 15:26:08 vps23593 postfix/smtpd[6617]: connect from mail-ua1-f52.google.com[209.85.222.52]
May 1 15:26:09 vps23593 postfix/smtpd[6617]: Anonymous TLS connection established from mail-ua1-f52.google.com[209.85.222.52]: TLSv1.3 with cipher TLS_AES_128_GCM_SHA256 (128/128 bits) key-exchange X25519 server-signature RSA-PSS (2048 bits) server-digest SHA256
May 1 15:26:09 vps23593 postfix/smtpd[6617]: 4KrqnF3P3kz61vp: client=mail-ua1-f52.google.com[209.85.222.52]
May 1 15:26:09 vps23593 postfix/cleanup[6530]: 4KrqnF3P3kz61vp: message-id=<CACYQ_XGkuSAMjqw+iYwbO6Ej5xzRrffVLKLPNAizNY=frUAwdw@mail.gmail.com>
May 1 15:26:09 vps23593 postfix/qmgr[3157]: 4KrqnF3P3kz61vp: from=<luiz.cesar@techandsoul.com.br>, size=5700, nrcpt=1 (queue active)
May 1 15:26:09 vps23593 postfix/smtpd[6617]: disconnect from mail-ua1-f52.google.com[209.85.222.52] ehlo=2 starttls=1 mail=1 rcpt=1 bdat=1 quit=1 commands=7
May 1 15:26:11 vps23593 postfix/10025/smtpd[6543]: connect from localhost[127.0.0.1]
May 1 15:26:11 vps23593 postfix/10025/smtpd[6543]: 4KrqnH15tyz61ww: client=localhost[127.0.0.1]
May 1 15:26:11 vps23593 postfix/cleanup[6530]: 4KrqnH15tyz61ww: message-id=<CACYQ_XGkuSAMjqw+iYwbO6Ej5xzRrffVLKLPNAizNY=frUAwdw@mail.gmail.com>
May 1 15:26:11 vps23593 postfix/qmgr[3157]: 4KrqnH15tyz61ww: from=<luiz.cesar@techandsoul.com.br>, size=6374, nrcpt=1 (queue active)
May 1 15:26:11 vps23593 postfix/10025/smtpd[6543]: disconnect from localhost[127.0.0.1] ehlo=1 mail=1 rcpt=1 data=1 quit=1 commands=5
May 1 15:26:11 vps23593 amavis[2854]: (02854-01) Passed CLEAN {RelayedInbound}, [209.85.222.52]:46671 [209.85.222.52] ESMTP/ESMTP <luiz.cesar@techandsoul.com.br> -> <postmaster@botboutique.com.br>, (ESMTPS://[209.85.222.52]:46671), Queue-ID: 4KrqnF3P3kz61vp, Message-ID: <CACYQ_XGkuSAMjqw+iYwbO6Ej5xzRrffVLKLPNAizNY=frUAwdw@mail.gmail.com>, mail_id: rWR61OTwp3QC, b: osItvFgj4, Hits: -0.109, size: 5700, queued_as: 4KrqnH15tyz61ww, Subject: "Re: Teste@123", From: <luiz.cesar@techandsoul.com.br> (dkim:AUTHOR), helo=mail-ua1-f52.google.com, Tests: [DKIM_SIGNED=0.1,DKIM_VALID=-0.1,DKIM_VALID_AU=-0.1,DKIM_VALID_EF=-0.1,HTML_MESSAGE=0.001,RCVD_IN_DNSWL_NONE=-0.0001,RCVD_IN_MSPIKE_H2=-0.001,SPF_HELO_NONE=0.001,SPF_PASS=-0.001,TRACKER_ID=0.1,T_SCC_BODY_TEXT_LINE=-0.01,URIBL_BLOCKED=0.001], autolearn=ham autolearn_force=no, autolearnscore=-0.109, dkim_i=@techandsoul.com.br, dkim_sd=google:techandsoul.com.br, 1684 ms
May 1 15:26:11 vps23593 postfix/amavis/smtp[6535]: 4KrqnF3P3kz61vp: to=<postmaster@botboutique.com.br>, relay=127.0.0.1[127.0.0.1]:10024, delay=1.8, delays=0.11/0/0.01/1.7, dsn=2.0.0, status=sent (250 2.0.0 from MTA(smtp:[127.0.0.1]:10025): 250 2.0.0 Ok: queued as 4KrqnH15tyz61ww)
May 1 15:26:11 vps23593 postfix/qmgr[3157]: 4KrqnF3P3kz61vp: removed
May 1 15:26:11 vps23593 postfix/pipe[6624]: 4KrqnH15tyz61ww: to=<postmaster@botboutique.com.br>, relay=dovecot, delay=0.07, delays=0.01/0.02/0/0.04, dsn=2.0.0, status=sent (delivered via dovecot service)
May 1 15:26:11 vps23593 postfix/qmgr[3157]: 4KrqnH15tyz61ww: removed
May 1 15:26:28 vps23593 postfix/submission/smtpd[6331]: connect from unknown[193.56.29.237]
May 1 15:26:29 vps23593 postfix/submission/smtpd[6331]: disconnect from unknown[193.56.29.237] ehlo=1 auth=0/1 rset=0/1 quit=1 commands=2/4
Any clues how to fix it?
Thanks a lot!
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