1

Topic: IMAP4 Errors in SOGO Log

==== REQUIRED BASIC INFO OF YOUR IREDMAIL SERVER ====
- iRedMail version (check /etc/iredmail-release):
- Deployed with iRedMail Easy or the downloadable installer?
- Linux/BSD distribution name and version:
- Store mail accounts in which backend (LDAP/MySQL/PGSQL):
- Web server (Apache or Nginx):
- Manage mail accounts with iRedAdmin-Pro?
- [IMPORTANT] Related original log or error message is required if you're experiencing an issue.
====

iRedMail 1.6.0
Ubuntu 20.04
MySQL
NGINX

I have a fresh install of iRedMail running - and am trying to fine-tune performance issues. In reviewing SOGO logs, it appears all active mail accounts result in the following IMAP errors. I’ve ensured IMAP firewall ports are open; thoughts on what might be causing this or how I can fix?

Aug 02 23:09:58 sogod [263070]: [ERROR] <0x0x55fa97811280[NGImap4ConnectionManager]> IMAP4 login failed:
  host=127.0.0.1, user=brett@XXXX.com, pwd=yes
  url=imaps://brett%40XXXX.com@127.0.0.1/?tls=YES&tlsVerifyMode=allowInsecureLocalhost
  base=(null)
  base-class=(null))
  = <0x0x55fa981306c0[NGImap4Client]: login=brett@XXXX.com(pwd) socket=<NGActiveSSLSocket[0x0x55fa980fc7e0]: mode=rw address=(null)>>
Aug 02 23:09:58 sogod [263070]: <0x55fa9815be10[SOGoMailAccount]:0> renewing imap4 password
Aug 02 23:09:58 sogod [263070]: <0x0x55fa981619a0[NGImap4Client]> TLS started successfully.
Aug 02 23:09:58 sogod [263070]: [ERROR] <0x0x55fa97811280[NGImap4ConnectionManager]> IMAP4 login failed:
  host=127.0.0.1, user=brett@XXXX.com, pwd=yes
  url=imaps://brett%40XXXX.com@127.0.0.1/?tls=YES&tlsVerifyMode=allowInsecureLocalhost
  base=(null)
  base-class=(null))
  = <0x0x55fa981619a0[NGImap4Client]: login=brett@XXXX.com(pwd) socket=<NGActiveSSLSocket[0x0x55fa97f5e220]: mode=rw address=(null)>>
Aug 02 23:09:58 sogod [263070]: [ERROR] <0x55fa9815be10[SOGoMailAccount]:0> Could not connect IMAP4
Aug 02 23:09:58 sogod [263070]: <0x0x55

----

Spider Email Archiver: On-Premises, lightweight email archiving software developed by iRedMail team. Stable release is out.

2

Re: IMAP4 Errors in SOGO Log

Here are entries from the SOGO log grep’d for all IMAP4 entries. Getting errors multiple times per second!

Aug 04 10:02:00 sogod [407771]: [ERROR] <0x0x55fe5e8ebd70[NGImap4ConnectionManager]> IMAP4 login failed:
Aug 04 10:02:00 sogod [407771]: [ERROR] <0x0x55fe5e8ebd70[NGImap4ConnectionManager]> IMAP4 login failed:
Aug 04 10:02:00 sogod [407771]: [ERROR] <0x55fe5facb3d0[SOGoDraftsFolder]:folderDrafts> Could not connect IMAP4
Aug 04 10:02:02 sogod [407771]: [ERROR] <0x0x55fe5e8ebd70[NGImap4ConnectionManager]> IMAP4 login failed:
Aug 04 10:02:02 sogod [407771]: [ERROR] <0x0x55fe5e8ebd70[NGImap4ConnectionManager]> IMAP4 login failed:
Aug 04 10:02:02 sogod [407771]: [ERROR] <0x55fe5fa8bd90[SOGoDraftsFolder]:folderDrafts> Could not connect IMAP4
Aug 04 10:02:04 sogod [407678]: [ERROR] <0x0x55fe5e8a3270[NGImap4ConnectionManager]> IMAP4 login failed:
Aug 04 10:02:04 sogod [407678]: [ERROR] <0x0x55fe5e8a3270[NGImap4ConnectionManager]> IMAP4 login failed:
Aug 04 10:02:04 sogod [407678]: [ERROR] <0x55fe5fc94fb0[SOGoMailAccount]:0> Could not connect IMAP4
Aug 04 10:02:04 sogod [407728]: [ERROR] <0x0x55fe5e5382e0[NGImap4ConnectionManager]> IMAP4 login failed:
Aug 04 10:02:04 sogod [407728]: [ERROR] <0x0x55fe5e5382e0[NGImap4ConnectionManager]> IMAP4 login failed:
Aug 04 10:02:04 sogod [407728]: [ERROR] <0x55fe5fb5d150[SOGoMailAccount]:0> Could not connect IMAP4
Aug 04 10:02:04 sogod [407771]: [ERROR] <0x0x55fe5e8ebd70[NGImap4ConnectionManager]> IMAP4 login failed:
Aug 04 10:02:04 sogod [407771]: [ERROR] <0x0x55fe5e8ebd70[NGImap4ConnectionManager]> IMAP4 login failed:
Aug 04 10:02:04 sogod [407771]: [ERROR] <0x55fe5fb63330[SOGoDraftsFolder]:folderDrafts> Could not connect IMAP4
Aug 04 10:02:09 sogod [407771]: [ERROR] <0x0x55fe5e8ebd70[NGImap4ConnectionManager]> IMAP4 login failed:
Aug 04 10:02:09 sogod [407771]: [ERROR] <0x0x55fe5e8ebd70[NGImap4ConnectionManager]> IMAP4 login failed:
Aug 04 10:02:09 sogod [407771]: [ERROR] <0x55fe5fb65130[SOGoDraftsFolder]:folderDrafts> Could not connect IMAP4
Aug 04 10:02:10 sogod [407771]: [ERROR] <0x0x55fe5e8ebd70[NGImap4ConnectionManager]> IMAP4 login failed:
Aug 04 10:02:10 sogod [407771]: [ERROR] <0x0x55fe5e8ebd70[NGImap4ConnectionManager]> IMAP4 login failed:
Aug 04 10:02:10 sogod [407771]: [ERROR] <0x55fe5faf4220[SOGoMailAccount]:0> Could not connect IMAP4
Aug 04 10:02:13 sogod [407768]: [ERROR] <0x0x55fe5e8986b0[NGImap4ConnectionManager]> IMAP4 login failed:
Aug 04 10:02:13 sogod [407768]: [ERROR] <0x0x55fe5e8986b0[NGImap4ConnectionManager]> IMAP4 login failed:
Aug 04 10:02:13 sogod [407768]: [ERROR] <0x55fe5fb9b970[SOGoDraftsFolder]:folderDrafts> Could not connect IMAP4
Aug 04 10:02:16 sogod [407758]: [ERROR] <0x0x55fe5e29b800[NGImap4ConnectionManager]> IMAP4 login failed:
Aug 04 10:02:16 sogod [407758]: [ERROR] <0x0x55fe5e29b800[NGImap4ConnectionManager]> IMAP4 login failed:
Aug 04 10:02:16 sogod [407758]: [ERROR] <0x55fe5fb63080[SOGoDraftsFolder]:folderDrafts> Could not connect IMAP4
Aug 04 10:02:19 sogod [407724]: [ERROR] <0x0x55fe5e2aee40[NGImap4ConnectionManager]> IMAP4 login failed:
Aug 04 10:02:19 sogod [407724]: [ERROR] <0x0x55fe5e2aee40[NGImap4ConnectionManager]> IMAP4 login failed:
Aug 04 10:02:19 sogod [407724]: [ERROR] <0x55fe5fc2ef10[SOGoMailAccount]:0> Could not connect IMAP4
Aug 04 10:02:20 sogod [407746]: [ERROR] <0x0x55fe5e26f3d0[NGImap4ConnectionManager]> IMAP4 login failed:
Aug 04 10:02:20 sogod [407746]: [ERROR] <0x0x55fe5e26f3d0[NGImap4ConnectionManager]> IMAP4 login failed:
Aug 04 10:02:20 sogod [407746]: [ERROR] <0x55fe5fcb72d0[SOGoDraftsFolder]:folderDrafts> Could not connect IMAP4
Aug 04 10:02:21 sogod [407721]: [ERROR] <0x0x55fe5e65dab0[NGImap4ConnectionManager]> IMAP4 login failed:
Aug 04 10:02:21 sogod [407717]: [ERROR] <0x0x55fe5e8a2890[NGImap4ConnectionManager]> IMAP4 login failed:
Aug 04 10:02:21 sogod [407721]: [ERROR] <0x0x55fe5e65dab0[NGImap4ConnectionManager]> IMAP4 login failed:
Aug 04 10:02:21 sogod [407721]: [ERROR] <0x55fe5fc55d20[SOGoMailAccount]:0> Could not connect IMAP4
Aug 04 10:02:21 sogod [407717]: [ERROR] <0x0x55fe5e8a2890[NGImap4ConnectionManager]> IMAP4 login failed:
Aug 04 10:02:21 sogod [407717]: [ERROR] <0x55fe5fa75190[SOGoMailAccount]:0> Could not connect IMAP4
Aug 04 10:02:22 sogod [407746]: [ERROR] <0x0x55fe5e26f3d0[NGImap4ConnectionManager]> IMAP4 login failed:
Aug 04 10:02:22 sogod [407746]: [ERROR] <0x0x55fe5e26f3d0[NGImap4ConnectionManager]> IMAP4 login failed:
Aug 04 10:02:22 sogod [407746]: [ERROR] <0x55fe5fc51fd0[SOGoDraftsFolder]:folderDrafts> Could not connect IMAP4
Aug 04 10:02:24 sogod [407768]: [ERROR] <0x0x55fe5e8986b0[NGImap4ConnectionManager]> IMAP4 login failed:
Aug 04 10:02:24 sogod [407768]: [ERROR] <0x0x55fe5e8986b0[NGImap4ConnectionManager]> IMAP4 login failed:
Aug 04 10:02:24 sogod [407768]: [ERROR] <0x55fe5fbb8040[SOGoDraftsFolder]:folderDrafts> Could not connect IMAP4
Aug 04 10:02:26 sogod [407768]: [ERROR] <0x0x55fe5e8986b0[NGImap4ConnectionManager]> IMAP4 login failed:
Aug 04 10:02:26 sogod [407768]: [ERROR] <0x0x55fe5e8986b0[NGImap4ConnectionManager]> IMAP4 login failed:
Aug 04 10:02:26 sogod [407768]: [ERROR] <0x55fe5fb91620[SOGoDraftsFolder]:folderDrafts> Could not connect IMAP4
Aug 04 10:02:27 sogod [407768]: [ERROR] <0x0x55fe5e8986b0[NGImap4ConnectionManager]> IMAP4 login failed:
Aug 04 10:02:27 sogod [407768]: [ERROR] <0x0x55fe5e8986b0[NGImap4ConnectionManager]> IMAP4 login failed:
Aug 04 10:02:27 sogod [407768]: [ERROR] <0x55fe5fc25a00[SOGoMailAccount]:0> Could not connect IMAP4
Aug 04 10:02:34 sogod [407728]: [ERROR] <0x0x55fe5e5382e0[NGImap4ConnectionManager]> IMAP4 login failed:
Aug 04 10:02:34 sogod [407728]: [ERROR] <0x0x55fe5e5382e0[NGImap4ConnectionManager]> IMAP4 login failed:
Aug 04 10:02:34 sogod [407728]: [ERROR] <0x55fe5faa4360[SOGoDraftsFolder]:folderDrafts> Could not connect IMAP4
Aug 04 10:02:34 sogod [407728]: [ERROR] <0x0x55fe5e5382e0[NGImap4ConnectionManager]> IMAP4 login failed:
Aug 04 10:02:34 sogod [407728]: [ERROR] <0x0x55fe5e5382e0[NGImap4ConnectionManager]> IMAP4 login failed:
Aug 04 10:02:34 sogod [407728]: [ERROR] <0x55fe5fb12d60[SOGoMailAccount]:0> Could not connect IMAP4
Aug 04 10:02:37 sogod [407678]: [ERROR] <0x0x55fe5e8a3270[NGImap4ConnectionManager]> IMAP4 login failed:
Aug 04 10:02:37 sogod [407678]: [ERROR] <0x0x55fe5e8a3270[NGImap4ConnectionManager]> IMAP4 login failed:
Aug 04 10:02:37 sogod [407678]: [ERROR] <0x55fe5f6b2cc0[SOGoMailAccount]:0> Could not connect IMAP4
Aug 04 10:02:41 sogod [407771]: [ERROR] <0x0x55fe5e8ebd70[NGImap4ConnectionManager]> IMAP4 login failed:
Aug 04 10:02:41 sogod [407771]: [ERROR] <0x0x55fe5e8ebd70[NGImap4ConnectionManager]> IMAP4 login failed:
Aug 04 10:02:41 sogod [407771]: [ERROR] <0x55fe5fcaf2c0[SOGoMailAccount]:0> Could not connect IMAP4
Aug 04 10:02:43 sogod [407683]: [ERROR] <0x0x55fe5e537fc0[NGImap4ConnectionManager]> IMAP4 login failed:
Aug 04 10:02:43 sogod [407683]: [ERROR] <0x0x55fe5e537fc0[NGImap4ConnectionManager]> IMAP4 login failed:
Aug 04 10:02:43 sogod [407683]: [ERROR] <0x55fe5fd3d930[SOGoMailAccount]:0> Could not connect IMAP4
Aug 04 10:03:49 sogod [407727]: [ERROR] <0x0x55fe5e2746e0[NGImap4ConnectionManager]> IMAP4 login failed:
Aug 04 10:03:49 sogod [407727]: [ERROR] <0x0x55fe5e2746e0[NGImap4ConnectionManager]> IMAP4 login failed:
Aug 04 10:03:49 sogod [407727]: [ERROR] <0x55fe5fac7e70[SOGoDraftsFolder]:folderDrafts> Could not connect IMAP4
ubuntu@mail:~$

3

Re: IMAP4 Errors in SOGO Log

Is Dovecot service running?