1 Topic by dasshark

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Topic: Incorrect Username or Password, but it is correct?

==== REQUIRED BASIC INFO OF YOUR IREDMAIL SERVER ====
- iRedMail version (check /etc/iredmail-release): 1.6.2 MARIADB edition.
- Deployed with iRedMail Easy or the downloadable installer? the downloadable installer
- Linux/BSD distribution name and version: Debian 10
- Store mail accounts in which backend (LDAP/MySQL/PGSQL): MySQL
- Web server (Apache or Nginx): Nginx
- Manage mail accounts with iRedAdmin-Pro? No, the normal iRedAdmin
- [IMPORTANT] Related original log or error message is required if you're experiencing an issue.
====

Hello,
if I try, to login to my iredadmin with the credentials found in the iRedMail.tips I get an error message saying, that my username or password is incorrect. I also have installed SoGO, but there I have the same issue. If I try to go on my-hostname/mail, I get an error 502 Bad Gateway. I don't know which log files I should attach here, so please tell me, which ones you need!
Thanks for your help
DasShark

----

Spider Email Archiver: On-Premises, lightweight email archiving software developed by iRedMail team. Supports Amazon S3 compatible storage and custom branding.

2 Reply by ZhangHuangbin

  • ZhangHuangbin
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Re: Incorrect Username or Password, but it is correct?

*) Is this a newly installed mail server? If yes, did you reboot server to make sure all email services are running?
*) Any error in /var/log/syslog, /var/log/maillog, /var/log/dovecot/*.log?

3 Reply by dasshark

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Re: Incorrect Username or Password, but it is correct?

*) Yes, it is newly installed. And yes, I rebooted it.
*) /var/log/dovecot/dovecot.log has an error: 

Dec  7 16:42:44 h2983367 dovecot: stats: Error: (stats-reader): didn't reply with a valid VERSION line: EXPORT#011global

and the maillog has 

Dec  7 16:46:01 hostname postfix/error[3805]: 4NS1pd4JSLz386bn: to=<root@hostname>, orig_to=<root>, relay=none, delay=0.01, delays=0.01/0/0/0, dsn=4.4.1, status=deferred (delivery temporarily suspended: connect to 127.0.0.1[127.0.0.1]:10026: Connection refused)

.

4 Reply by Cthulhu

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Re: Incorrect Username or Password, but it is correct?

That means amavis is not running (anymore)

Aswell, when it is freshly installed, why did you choose debian 10? debian 11 is listed as supported OS, 10 isn't listed at all anymore

If amavis crashes/does not start, a common problem is plain RAM issues, since iredmail requires 4GB ram at least to work

The dovecot log shows a common non-error (this line is caused by netdata and has no impact)

5 Reply by dasshark (edited by dasshark 2022-12-08 22:00:13)

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Re: Incorrect Username or Password, but it is correct?

Hey,
thanks for your reply.

*) First, I chose Debian 10 a while ago and haven't got around to upgrade the system yet.

*) I checked the status of amavis with 

systemctl status amavis

and found this error: 

Dez 08 14:53:41 HOSTNAME amavis[1037]: (!!)TROUBLE in pre_loop_hook: Timeout::_run: check: no loaded plugin implementsDez 08 14:53:41 HOSTNAME amavis[1037]: (!)_DIE: Suicide () TROUBLE in pre_loop_hook: Timeout::_run: check: no loaded p

The RAM shouldn't be a problem, because there is enough free.

6 Reply by Cthulhu

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Re: Incorrect Username or Password, but it is correct?

This is caused by SpamAssasin.

Try to force-update and recompile SA, then restart amavis

7 Reply by ZhangHuangbin

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Re: Incorrect Username or Password, but it is correct?

dasshark wrote:

The RAM shouldn't be a problem, because there is enough free.

How much RAM does this server have?

8 Reply by dasshark

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Re: Incorrect Username or Password, but it is correct?

@Cthulhu ok, I'll try

@ZhangHuangbin The server has 8GB, where 2GB are used, so 6GB are free

9 Reply by ZhangHuangbin

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Re: Incorrect Username or Password, but it is correct?

As @Cthulhu suggested, please run "sa-update" to update SpamAssassin rule files first. Without rule files, SpamAssassin and Amavisd will stop running.