1 Topic by alex42

  • alex42
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  • Registered: 2013-08-26
  • Posts: 147

Topic: Roundcube has become slow and can no longer be operated in some cases

==== REQUIRED BASIC INFO OF YOUR IREDMAIL SERVER ====
- iRedMail version (check /etc/iredmail-release): 1.6.8 OPENLDAP edition
- Deployed with iRedMail Easy or the downloadable installer? installer
- Linux/BSD distribution name and version: Ubuntu 20.04
- Store mail accounts in which backend (LDAP/MySQL/PGSQL): LDAP
- Web server (Apache or Nginx): Nginx
- Manage mail accounts with iRedAdmin-Pro? No
- [IMPORTANT] Related original log or error message is required if you're experiencing an issue.
====

Hi,

as described above. Everything worked fine for a long time but since some days my users can't really use Roundcube. Imap works fine with other clients.

Here comes an output of the PHP FPM log:

 WARNING: [pool inet] child 707, script '/opt/www/roundcubemail/index.php' (request: "POST /index.php?_task=mail&_action=refresh") executing too slow (12.332153 sec), logging

I already made an update to the newest Roundcube-Version 1.6.9 but with no positive effect.

What could be the problem?

----

Spider Email Archiver: On-Premises, lightweight email archiving software developed by iRedMail team. Supports Amazon S3 compatible storage and custom branding.

2 Reply by alex42

  • alex42
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  • Registered: 2013-08-26
  • Posts: 147

Re: Roundcube has become slow and can no longer be operated in some cases

Tried a lot to solve the problem. What helped me was the following post:

https://forum.iredmail.org/post86738.html#p86738

I still see some error messages according to the scheme "executing too slow" but users ca agein work with Roundcube.

Since there seem to be several who have the same problem, is there perhaps a general problem with iRedMail or Roundcube?

3 Reply by jackb

  • jackb
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  • From: Ireland
  • Registered: 2019-05-06
  • Posts: 116

Re: Roundcube has become slow and can no longer be operated in some cases

alex42 wrote:

==== REQUIRED BASIC INFO OF YOUR IREDMAIL SERVER ====
- iRedMail version (check /etc/iredmail-release): 1.6.8 OPENLDAP edition
- Deployed with iRedMail Easy or the downloadable installer? installer
- Linux/BSD distribution name and version: Ubuntu 20.04
- Store mail accounts in which backend (LDAP/MySQL/PGSQL): LDAP
- Web server (Apache or Nginx): Nginx
- Manage mail accounts with iRedAdmin-Pro? No
- [IMPORTANT] Related original log or error message is required if you're experiencing an issue.
====

Hi,

as described above. Everything worked fine for a long time but since some days my users can't really use Roundcube. Imap works fine with other clients.

Here comes an output of the PHP FPM log:

 WARNING: [pool inet] child 707, script '/opt/www/roundcubemail/index.php' (request: "POST /index.php?_task=mail&_action=refresh") executing too slow (12.332153 sec), logging

I already made an update to the newest Roundcube-Version 1.6.9 but with no positive effect.

What could be the problem?

How large is the mailboxes ? how much RAM & CPUs does the host have?