1 Topic by sryeddla

  • sryeddla
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Topic: Queries regarding support for High Availability Setup

==== REQUIRED BASIC INFO OF YOUR IREDMAIL SERVER ====
- iRedMail version (check /etc/iredmail-release):
- Deployed with iRedMail Easy or the downloadable installer?
- Linux/BSD distribution name and version:
- Store mail accounts in which backend (LDAP/MySQL/PGSQL):
- Web server (Apache or Nginx):
- Manage mail accounts with iRedAdmin-Pro?
- [IMPORTANT] Related original log or error message is required if you're experiencing an issue.
====

Hi,

We have installed iRedMail on one server and this is the only Mail server for our domain. We are looking to setup an iRedMail cluster for High Availability and have some queries regarding the support available from iRedMail team

1. I see HA setup mentioned one of the documents using glusterfs + keepalived etc but  is not supported by iRedMail TechSupport. Would like to know if it is not supported even if we subscribe to iRedMail easy or iRedMail Enterprise

2. Is there any other HA setup available for iRedMail that is supported by iRedMail Tech Support. Does paid versions like iRedMail easy and Enterprise offer High Availability features ?

3. This is a generic question. If we purchase a support ticket, is it mandatory to provide SSH access to our server for the iRedMail support team or can we share our setup with any collaboration tools like MS Teams or Zoom. ?

----

Spider Email Archiver: On-Premises, lightweight email archiving software developed by iRedMail team. Supports Amazon S3 compatible storage and custom branding.

2 Reply by ZhangHuangbin

  • ZhangHuangbin
  • ZhangHuangbin
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Re: Queries regarding support for High Availability Setup

sryeddla wrote:

1. I see HA setup mentioned one of the documents using glusterfs + keepalived etc but  is not supported by iRedMail TechSupport. Would like to know if it is not supported even if we subscribe to iRedMail easy or iRedMail Enterprise

Not supported. The doc is not a full, complete cluster setup.

sryeddla wrote:

2. Is there any other HA setup available for iRedMail that is supported by iRedMail Tech Support. Does paid versions like iRedMail easy and Enterprise offer High Availability features ?

iRedMail doesn't support HA setup yet, although it's on our TODO list, but not high priority right now.

sryeddla wrote:

3. This is a generic question. If we purchase a support ticket, is it mandatory to provide SSH access to our server for the iRedMail support team or can we share our setup with any collaboration tools like MS Teams or Zoom. ?

Direct ssh access is the best option so that we can check log files and fix the issue quickly. Any other GUI tools like Teams/Zoom/AnyDesk/... is a waste of time.

3 Reply by sryeddla

  • sryeddla
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Re: Queries regarding support for High Availability Setup

Thanks for the response. For iRedMail Enterprise Edition, are there any limitations on the tech support from iRedMail team in terms of no. of tickets and mode of support (i.e. is it through only web ticketing system like iredmail easy or is it through direct SSH access to the server)

4 Reply by ZhangHuangbin

  • ZhangHuangbin
  • ZhangHuangbin
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Re: Queries regarding support for High Availability Setup

sryeddla wrote:

For iRedMail Enterprise Edition, are there any limitations on the tech support from iRedMail team in terms of no. of tickets and mode of support (i.e. is it through only web ticketing system like iredmail easy or is it through direct SSH access to the server)

- Unlimited tech support via web ticket system.
- Limited ssh support (based on the price of initial purchase). Cannot guarantee unlimited ssh support now because cannot afford the high (time) cost. Current DRAFT plan is offering ssh support for 12 incidents if you purchase the unlimited mailboxes edition ($3000). Since iRedMail is very stable, if you don't mess up the configurations, you may not need any ssh support at all.

5 Reply by sryeddla

  • sryeddla
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Re: Queries regarding support for High Availability Setup

Got it. Thank you.