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Topic: Roundcube / SMTP error : failed to add recipient

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- Linux/BSD distribution name and version:
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======== Required information ====
- iRedMail version (check /etc/iredmail-release): 0.9.2
- Linux/BSD distribution name and version: Debian 8
- Store mail accounts in which backend (LDAP/MySQL/PGSQL): MySQL
- Web server (Apache or Nginx): Apache
- Manage mail accounts with iRedAdmin-Pro? No
- Related log if you're reporting an issue:
====

Hi,

Since I have updated my server to Debian 8, I am struggling with Roundcube.

First, I had a SMTP Error (220): Authentication failed. But I solved temporarily this problem by following this post

Now I have this error : SMTP : failed to add recipient. 4.3.5 Server configuration problem (code 451)

Dec 23 15:09:02 ks1 roundcube: <fha6so60> Send: RCPT TO:<someone@gmail.com>
Dec 23 15:09:03 ks1 postfix/smtpd[11466]: warning: problem talking to server 127.0.0.1:7777: Success
Dec 23 15:09:03 ks1 postfix/smtpd[11466]: NOQUEUE: reject: RCPT from my.server.fr[127.0.0.1]: 451 4.3.5 Server configuration problem; from=<postmaster@domain.fr> to=<someone@gmail.com> proto=ESMTP helo=<domain.fr>
Dec 23 15:09:03 ks1 roundcube: <fha6so60> Recv: 451 4.3.5 Server configuration problem
Dec 23 15:09:03 ks1 roundcube: <fha6so60> Send: RSET
Dec 23 15:09:03 ks1 roundcube: <fha6so60> Recv: 250 2.0.0 Ok
Dec 23 15:09:03 ks1 roundcube: <fha6so60> SMTP Error: Failed to add recipient 'someone@gmail.com'. 4.3.5 Server configuration problem (Code: 451) in /usr/share/apache2/roundcubemail-1.0.1/program/lib/Roundcube/rcube.php on line 1708 (POST /mail/?_task=mail&_unlock=loading1450879742178&_lang=fr_FR&_framed=1?_task=mail&_action=send)
Dec 23 15:09:03 ks1 roundcube: <fha6so60> Send: QUIT
Dec 23 15:09:03 ks1 roundcube: <fha6so60> Recv: 221 2.0.0 Bye
Dec 23 15:09:03 ks1 postfix/smtpd[11466]: disconnect from my.server.fr[127.0.0.1]

I have read a lot of posts about this kind of error but I don't find any answer about my case. So any ideas would be very welcomed.

Christophe

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Re: Roundcube / SMTP error : failed to add recipient

Looks like iRedAPD service is not running well.

*) Is iredapd service running? Please restart it no matter it's running or dead.
*) Any error in iRedAPD log file? /var/log/iredapd.log or /var/log/iredapd/iredapd.log.

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Re: Roundcube / SMTP error : failed to add recipient

ZhangHuangbin wrote:

Looks like iRedAPD service is not running well.

*) Is iredapd service running? Please restart it no matter it's running or dead.
*) Any error in iRedAPD log file? /var/log/iredapd.log or /var/log/iredapd/iredapd.log.

iRedApd didn't run...
After restarting the service, it works well. Thank you smile