1 Topic by mosoti

  • mosoti
  • Member
  • Offline
  • Registered: 2016-08-02
  • Posts: 7

Topic: Sogo Active Sync has stopped working .. troubleshooting tips?

==== Required information ====
- iRedMail version (check /etc/iredmail-release):
- Linux/BSD distribution name and version:
- Store mail accounts in which backend (LDAP/MySQL/PGSQL):
- Web server (Apache or Nginx):
- Manage mail accounts with iRedAdmin-Pro?
- Related log if you're reporting an issue:
====
iRedMail 0.9.5-1
Ubuntu 16.04.1
MySQL (MariaDB)
Nginx

I installed a couple of weeks ago using the iRedMail package, it was working until last week. I created an image (we reboots the server) I expect it's since then it stopped working.

Can access SoGo webmail, mta and mx all working as normal.

any advise welcome.

----

Spider Email Archiver: On-Premises, lightweight email archiving software developed by iRedMail team. Supports Amazon S3 compatible storage and custom branding.

2 Reply by ZhangHuangbin

  • ZhangHuangbin
  • ZhangHuangbin
  • iRedMail Developers
  • Offline
  • Registered: 2009-05-06
  • Posts: 31,165

Re: Sogo Active Sync has stopped working .. troubleshooting tips?

Any error in /var/log/sogo/sogo.log?

3 Reply by mosoti

  • mosoti
  • Member
  • Offline
  • Registered: 2016-08-02
  • Posts: 7

Re: Sogo Active Sync has stopped working .. troubleshooting tips?

ZhangHuangbin wrote:

Any error in /var/log/sogo/sogo.log?

Thanks Zhang.

Annoyingly, it seems to be working for 1 mailbox, and not another.

When I try to fetch on the failing box, i see this in logs.

EXCEPTION: <NSException: 0x55b749d0a540> NAME:NSInvalidArgumentException REASON:GSCBufferString(instance) does not recognize getElementsByTagName: INFO:(null)
Aug 02 10:51:08 sogod [2438]: <0x0x55b749c7f240[WOWatchDogChild]> child 13901 exited
Aug 02 10:51:08 sogod [2438]: <0x0x55b749c7f240[WOWatchDogChild]>  (terminated due to signal 6, coredump)
Aug 02 10:51:08 sogod [2438]: <0x0x55b749992fd0[WOWatchDog]> child spawned with pid 13963
Aug 02 10:51:08 sogod [13963]: <0x0x55b749d3fce0[WOHttpAdaptor]> notified the watchdog that we are ready
Aug 02 10:51:09 sogod [13963]: <0x0x55b749f61840[SOGoCache]> Cache cleanup interval set every 300.000000 seconds
Aug 02 10:51:09 sogod [13963]: <0x0x55b749f61840[SOGoCache]> Using host(s) '127.0.0.1' as server(s)

4 Reply by ZhangHuangbin

  • ZhangHuangbin
  • ZhangHuangbin
  • iRedMail Developers
  • Offline
  • Registered: 2009-05-06
  • Posts: 31,165

Re: Sogo Active Sync has stopped working .. troubleshooting tips?

Which version of SOGo are you running? Does upgrading the latest release fix this issue?

5 Reply by mosoti

  • mosoti
  • Member
  • Offline
  • Registered: 2016-08-02
  • Posts: 7

Re: Sogo Active Sync has stopped working .. troubleshooting tips?

hi everyone,

just wanted to let you know that this was fixed by removing the mailbox from iPhone and re-adding neutral