1 Topic by David.t

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Topic: E-mail get sent but not received

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====

I'm having problems with my e-mails not being received by the recipient. It looks like they are getting sent off properly however. Looking at the log in /var/log/iredapd.log it says "DUNNO" which how I understand it is how it should look.

I tried sending off e-mails with both Thunderbird and the webmail interface. Both fail.

Any ideas?

----

Spider Email Archiver: On-Premises, lightweight email archiving software developed by iRedMail team. Supports Amazon S3 compatible storage and custom branding.

2 Reply by ZhangHuangbin

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Re: E-mail get sent but not received

Any error in Postfix log file?
FYI: https://docs.iredmail.org/file.locations.html

3 Reply by David.t

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Re: E-mail get sent but not received

This is the log output:
Nov 19 16:49:06 smtp dovecot: master: Dovecot v2.2.22 (fe789d2) starting up for pop3, imap, sieve, lmtp (core dumps disabled)
Nov 19 16:49:06 smtp dovecot: ssl-params: Warning: Regenerating /var/lib/dovecot/ssl-parameters.dat for ssl_dh_parameters_length=2048
Nov 19 16:49:06 smtp dovecot: ssl-params: Generating SSL parameters
Nov 19 16:49:36 smtp dovecot: master: Error: service(lmtp): Initial status notification not received in 30 seconds, killing the process
Nov 19 16:49:36 smtp dovecot: message repeated 4 times: [ master: Error: service(lmtp): Initial status notification not received in 30 seconds, killing the process]
Nov 19 16:49:36 smtp dovecot: lmtp: Fatal: master: service(lmtp): child 1296 killed with signal 9
Nov 19 16:49:36 smtp dovecot: lmtp: Fatal: master: service(lmtp): child 1299 killed with signal 9
Nov 19 16:49:36 smtp dovecot: lmtp: Fatal: master: service(lmtp): child 1288 killed with signal 9
Nov 19 16:49:36 smtp dovecot: lmtp: Fatal: master: service(lmtp): child 1297 killed with signal 9
Nov 19 16:49:36 smtp dovecot: lmtp: Fatal: master: service(lmtp): child 1298 killed with signal 9
Nov 19 16:50:06 smtp dovecot: master: Error: service(lmtp): Initial status notification not received in 30 seconds, killing the process
Nov 19 16:50:06 smtp dovecot: message repeated 4 times: [ master: Error: service(lmtp): Initial status notification not received in 30 seconds, killing the process]
Nov 19 16:50:06 smtp dovecot: lmtp: Fatal: master: service(lmtp): child 1991 killed with signal 9
Nov 19 16:50:06 smtp dovecot: lmtp: Fatal: master: service(lmtp): child 1992 killed with signal 9
Nov 19 16:50:06 smtp dovecot: lmtp: Fatal: master: service(lmtp): child 1995 killed with signal 9
Nov 19 16:50:06 smtp dovecot: lmtp: Fatal: master: service(lmtp): child 1993 killed with signal 9
Nov 19 16:50:06 smtp dovecot: lmtp: Fatal: master: service(lmtp): child 1994 killed with signal 9
Nov 19 16:50:36 smtp dovecot: master: Error: service(lmtp): Initial status notification not received in 30 seconds, killing the process
Nov 19 16:50:36 smtp dovecot: message repeated 4 times: [ master: Error: service(lmtp): Initial status notification not received in 30 seconds, killing the process]
Nov 19 16:50:36 smtp dovecot: lmtp: Fatal: master: service(lmtp): child 2079 killed with signal 9
Nov 19 16:50:36 smtp dovecot: lmtp: Fatal: master: service(lmtp): child 2081 killed with signal 9
Nov 19 16:50:36 smtp dovecot: lmtp: Fatal: master: service(lmtp): child 2080 killed with signal 9
Nov 19 16:50:36 smtp dovecot: lmtp: Fatal: master: service(lmtp): child 2078 killed with signal 9
Nov 19 16:50:36 smtp dovecot: lmtp: Fatal: master: service(lmtp): child 2082 killed with signal 9
Nov 19 16:51:06 smtp dovecot: master: Error: service(lmtp): Initial status notification not received in 30 seconds, killing the process
Nov 19 16:51:06 smtp dovecot: message repeated 4 times: [ master: Error: service(lmtp): Initial status notification not received in 30 seconds, killing the process]
Nov 19 16:51:06 smtp dovecot: lmtp: Fatal: master: service(lmtp): child 2103 killed with signal 9
Nov 19 16:51:06 smtp dovecot: lmtp: Fatal: master: service(lmtp): child 2104 killed with signal 9
Nov 19 16:51:06 smtp dovecot: lmtp: Fatal: master: service(lmtp): child 2106 killed with signal 9
Nov 19 16:51:06 smtp dovecot: lmtp: Fatal: master: service(lmtp): child 2107 killed with signal 9
Nov 19 16:51:06 smtp dovecot: lmtp: Fatal: master: service(lmtp): child 2105 killed with signal 9
Nov 19 16:51:22 smtp dovecot: ssl-params: SSL parameters regeneration completed
Nov 19 17:11:52 smtp dovecot: master: Dovecot v2.2.22 (fe789d2) starting up for pop3, imap, sieve, lmtp (core dumps disabled)
Nov 20 18:12:41 smtp dovecot: master: Dovecot v2.2.22 (fe789d2) starting up for pop3, imap, sieve, lmtp (core dumps disabled)

E-mails were sent at 18:14 and 19:31.

4 Reply by ZhangHuangbin

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Re: E-mail get sent but not received

Any error in Postfix log file? It should be /var/log/maillog (or mail.log).

5 Reply by David.t

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Re: E-mail get sent but not received

Nov 21 09:37:49 smtp postfix/qmgr[1788]: 867B25C194E: from=<postmaster@entgor.com>, size=1120, nrcpt=1 (queue active)
Nov 21 09:38:19 smtp postfix/smtp[15589]: connect to mx3.pub.mailpod1-cph3.one.com[46.30.214.120]:25: Connection timed out
Nov 21 09:38:49 smtp postfix/smtp[15589]: connect to mx1.pub.mailpod1-cph3.one.com[46.30.214.118]:25: Connection timed out
Nov 21 09:38:50 smtp postfix/smtp[15589]: 867B25C194E: to=<contact@norderbergs.com>, relay=none, delay=50831, delays=50771/0.13/60/0, dsn=4.4.1, status=deferred (connect to mx1.pub.mailpod1-cph3.one.com[46.30.214.118]:25: Connection timed out)
Nov 21 09:42:49 smtp postfix/qmgr[1788]: 0DC905C1950: from=<admin@spinatra.co.uk>, size=990, nrcpt=1 (queue active)
Nov 21 09:43:19 smtp postfix/smtp[15687]: connect to mx3.pub.mailpod1-cph3.one.com[46.30.214.120]:25: Connection timed out
Nov 21 09:43:49 smtp postfix/smtp[15687]: connect to mx1.pub.mailpod1-cph3.one.com[46.30.214.118]:25: Connection timed out
Nov 21 09:43:49 smtp postfix/smtp[15687]: 0DC905C1950: to=<contact@norderbergs.com>, relay=none, delay=48293, delays=48233/0.13/60/0, dsn=4.4.1, status=deferred (connect to mx1.pub.mailpod1-cph3.one.com[46.30.214.118]:25: Connection timed out)
Nov 21 09:47:49 smtp postfix/qmgr[1788]: BC4595C194D: from=<postmaster@entgor.com>, size=1111, nrcpt=1 (queue active)
Nov 21 09:48:19 smtp postfix/smtp[15735]: connect to mx1.pub.mailpod1-cph3.one.com[46.30.214.118]:25: Connection timed out
Nov 21 09:48:49 smtp postfix/smtp[15735]: connect to mx3.pub.mailpod1-cph3.one.com[46.30.214.120]:25: Connection timed out
Nov 21 09:48:49 smtp postfix/smtp[15735]: BC4595C194D: to=<david.t@norderbergs.com>, relay=none, delay=56078, delays=56018/0.13/60/0, dsn=4.4.1, status=deferred (connect to mx3.pub.mailpod1-cph3.one.com[46.30.214.120]:25: Connection timed out)
Nov 21 09:57:49 smtp postfix/qmgr[1788]: BE1C15C1938: from=<postmaster@entgor.com>, size=1099, nrcpt=1 (queue active)
Nov 21 09:58:19 smtp postfix/smtp[15829]: connect to gmail-smtp-in.l.google.com[173.194.220.27]:25: Connection timed out
Nov 21 09:58:19 smtp postfix/smtp[15829]: connect to gmail-smtp-in.l.google.com[2a00:1450:4010:c09::1b]:25: Network is unreachable
Nov 21 09:58:49 smtp postfix/smtp[15829]: connect to alt1.gmail-smtp-in.l.google.com[74.125.203.27]:25: Connection timed out
Nov 21 09:58:49 smtp postfix/smtp[15829]: connect to alt1.gmail-smtp-in.l.google.com[2404:6800:4008:c03::1b]:25: Network is unreachable
Nov 21 09:58:49 smtp postfix/smtp[15829]: connect to alt2.gmail-smtp-in.l.google.com[2607:f8b0:400e:c04::1a]:25: Network is unreachable
Nov 21 09:58:49 smtp postfix/smtp[15829]: BE1C15C1938: to=<d.tengmark@gmail.com>, relay=none, delay=77385, delays=77325/0.13/60/0, dsn=4.4.1, status=deferred (connect to alt2.gmail-smtp-in.l.google.com[2607:f8b0:400e:c04::1a]:25: Network is unreachable)

6 Reply by ZhangHuangbin

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Re: E-mail get sent but not received

Network is always "timed out". You need to check firewall to make sure port 25 for OUTGOING traffic is not blocked. Also check with your ISP to make sure they don't block port 25.

7 Reply by David.t

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Re: E-mail get sent but not received

That seems to be the case. These ports are blocked by my ISP:
TCP 25
UDP 25
TCP 135-139
UDP 135
TCP 445
UDP 445
TCP 593
UDP 593
TCP 12345
UDP 31337

How can I redirect my traffic to use port 587 instead?

8 Reply by ZhangHuangbin

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Re: E-mail get sent but not received

TCP port 25 is REQUIRED for mail service, it's used for communication between mail SERVERS.

Check required network ports:
https://docs.iredmail.org/network.ports.html