1 Topic by lxlvr

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Topic: Internal Server Error on iredadmin page

==== Required information ====
- iRedMail version (check /etc/iredmail-release): 0.9.7
- Linux/BSD distribution name and version: Ubuntu 16.04
- Store mail accounts in which backend (LDAP/MySQL/PGSQL): MySQL
- Web server (Apache or Nginx): Apache
- Manage mail accounts with iRedAdmin-Pro? no
- [IMPORTANT] Related original log or error message is required if you're experiencing an issue.
====

Hi,

I just installed the iredmail 0.9.7 and the installation has completed successfully. but I can't access the both iredadmin and roundcube admin pages. when I visit the ireadmin it's showing the internal server error message. when I try to login to the roundcube it's showing the Database connection error message.

Can somebody help me to solve this issues?

Thanks

----

Spider Email Archiver: On-Premises, lightweight email archiving software developed by iRedMail team. Supports Amazon S3 compatible storage and custom branding.

2 Reply by ZhangHuangbin

  • ZhangHuangbin
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Re: Internal Server Error on iredadmin page

is MySQL service running?

3 Reply by lxlvr

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Re: Internal Server Error on iredadmin page

yes. MySql is up and running.

4 Reply by aarango

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Re: Internal Server Error on iredadmin page

Paste your nginx/apache log (/var/log/apache or nginx), maybe there are any useful information.

5 Reply by lxlvr (edited by lxlvr 2018-01-16 17:25:11)

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Re: Internal Server Error on iredadmin page

sorry for the late reply. Here is the content of the /var/log/apache2/error.log

[Tue Jan 16 01:26:51.310298 2018] [wsgi:warn] [pid 4811] mod_wsgi: Compiled for Python/2.7.11.
[Tue Jan 16 01:26:51.310334 2018] [wsgi:warn] [pid 4811] mod_wsgi: Runtime using Python/2.7.12.
[Tue Jan 16 01:26:51.312078 2018] [mpm_prefork:notice] [pid 4811] AH00163: Apache/2.4.18 (Ubuntu) OpenSSL/1.0.2g mod_wsgi/4.$
[Tue Jan 16 01:26:51.312128 2018] [core:notice] [pid 4811] AH00094: Command line: '/usr/sbin/apache2'

6 Reply by ZhangHuangbin

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Re: Internal Server Error on iredadmin page

This is not error, and not related to your issue.

Any related error log in other log files under /var/log/apache2/?

7 Reply by lxlvr

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Re: Internal Server Error on iredadmin page

How can I check if the database connection is successful? I think this might be the issue.