1

Topic: mails getting into spam box for hotmail, gmail & fail for yahoo

==== REQUIRED BASIC INFO OF YOUR IREDMAIL SERVER ====
- iRedMail version (check /etc/iredmail-release): 0.9.9 OPENLDAP edition.
- Deployed with iRedMail Easy or the downloadable installer? tarball
- Linux/BSD distribution name and version: Debian 9
- Store mail accounts in which backend (LDAP/MySQL/PGSQL): LDAP
- Web server (Apache or Nginx): Nginx
- Manage mail accounts with iRedAdmin-Pro? No
- [IMPORTANT] Related original log or error message is required if you're experiencing an issue.
====

Hi all,

ive setup mail server using iredmail

i have set up the DKIM, SF, DMARC, MX, PTR records for this domain

i have verified my domain in gmail postmaster tool

i have emailed yahoo specialist (no respond yet)

i have emailed hotmail support.

my hostname is using domain name.


im still trying to figure out what is the root cause of my mails going to spam box.


anyone can advice on this matter, is it due to certain policy? or it will take some time before my mail going to user normal inbox?



email header:

ARC-Authentication-Results: i=1; mx.google.com;
       dkim=pass header.i=@mail.<MYDOMAIN>.my header.s=dkim header.b=ID6YJoaP;
       spf=pass (google.com: domain of support@mail.<MYDOMAIN>.my designates <MYIP> as permitted sender) smtp.mailfrom=support@mail.<MYDOMAIN>.my;
       dmarc=pass (p=NONE sp=NONE dis=NONE) header.from=<MYDOMAIN>.my
Return-Path: <support@mail.<MYDOMAIN>.my>
Received: from mail.<MYDOMAIN>.my (<MYDOMAIN>.my. [<MYIP>])
        by mx.google.com with ESMTPS id 31si11993915pli.242.2019.05.05.08.33.13
        for <XXX@gmail.com>
        (version=TLS1_2 cipher=ECDHE-RSA-CHACHA20-POLY1305 bits=256/256);
        Sun, 05 May 2019 08:33:13 -0700 (PDT)
Received-SPF: pass (google.com: domain of support@mail.<MYDOMAIN>.my designates <MYIP> as permitted sender) client-ip=<MYIP>;
Authentication-Results: mx.google.com;
       dkim=pass header.i=@mail.<MYDOMAIN>.my header.s=dkim header.b=ID6YJoaP;
       spf=pass (google.com: domain of support@mail.<MYDOMAIN>.my designates 165.22.255.50 as permitted sender) smtp.mailfrom=support@mail.<MYDOMAIN>.my;
       dmarc=pass (p=NONE sp=NONE dis=NONE) header.from=<MYDOMAIN>.my
Received: from <MYDOMAIN>.my (<MYDOMAIN>.localdomain [127.0.0.1]) by mail.<MYDOMAIN>.my (Postfix) with ESMTP id 44xqdN5q4pz8scD for <XXX@gmail.com>; Sun,
  5 May 2019 15:33:12 +0000 (UTC)
Authentication-Results: <MYDOMAIN>.my (amavisd-new); dkim=pass (1024-bit key) reason="pass (just generated, assumed good)" header.d=mail.<MYDOMAIN>.my
DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/simple; d=mail.<MYDOMAIN>.my;
     h=from:from:message-id:subject:subject:date:date:mime-version :user-agent:to:content-type:content-type; s=dkim; t=1557070355;
     x=1559662356; bh=reJozhEd/kfEqQYVvkJwzYMCscxCkO5bx3BFuyRo2Q4=; b= ID6YJoaPinJbDoA7KH1jq8TVI9dg3wGWPjLXppfkME7JP8cjG/qAFolMJePg6LEg FgPYoyLTAwF+TZ6cxf3Oa6KiKpuE25xFW9fsEzbY56vHG9rJAfykDhRQlMfvhDqP Cn7+YXP+Yjr9NPPM/CDexr6RCLPfhKPtp9cDMbXMS2w=
X-Virus-Scanned: Debian amavisd-new at <MYDOMAIN>.my
Received: from mail.<MYDOMAIN>.my ([127.0.0.1]) by <MYDOMAIN>.my (<MYDOMAIN>.my [127.0.0.1]) (amavisd-new, port 10024) with ESMTP id VFH1FeI0OZcm for <XXX@gmail.com>; Sun,
  5 May 2019 15:32:35 +0000 (UTC)
Received: from <MYDOMAIN>.localdomain (<MYDOMAIN>.localdomain [127.0.0.1]) by mail.<MYDOMAIN>.my (Postfix) with ESMTP id 44xqcg3FGsz8sb8 for <XXX@gmail.com>; Sun,
  5 May 2019 15:32:35 +0000 (UTC)
Content-Type: multipart/alternative; boundary="----=_=-_OpenGroupware_org_NGMime-5640-1557070355.304719-0------"
To: XX<XXX@gmail.com>
User-Agent: SOGoMail 4.0.7
MIME-Version: 1.0
Date: Sun, 05 May 2019 11:32:35 -0400
Subject: betul tu tengok citer
Message-ID: <1608-5ccf0200-1-239f6e40@12414411>
X-Forward: 183.171.73.41
From: support <support@mail.<MYDOMAIN>.my>

2

Re: mails getting into spam box for hotmail, gmail & fail for yahoo

The problem is we do not know how they (Gmail/Hotmail/...) detect spam, so it's a blackbox to us, no clear solution. sad
You may have to use the "Not spam" button in Gmail/hotmail/... to report the emails, and wait for some time.

----

Does my reply help a little? How about buying me a cup of coffee ($5) as an encouragement?

buy me a cup of coffee

3 (edited by wylel 2019-05-07 07:52:13)

Re: mails getting into spam box for hotmail, gmail & fail for yahoo

Hey jaliascv, try the below link for Microsoft. Postmaster Tools from Google does take some time to process, so give that a bit, and give the below some time as well.

https://sendersupport.olc.protection.ou … aster.aspx

As for Yahoo!, well, its Yahoo and I can only find this article on the topic. https://help.yahoo.com/kb/postmaster

I hope this helps!

4 (edited by daulton 2019-05-09 06:01:58)

Re: mails getting into spam box for hotmail, gmail & fail for yahoo

My experience is similar, except what I found out was even though the IP address of my VPS looked clean it was being discriminated against so to say. While my VPS was with Vultr the IP was clean according to all of the dns blacklists mxtoolbox runs against, however when sending to Microsoft based email for example I would automatically get an SCL of 5 no matter what (SCL of 5 is the minimum it takes for mail to go to junk). This was after 3 months of email despite perfect DKIM, SPF, DMARC, having reverse DNS, etc. My solution was to move my mail server from Vultr to OVH and immediately I had better deliverability.

Your mileage may vary of course, however I am telling you my experience. Good luck.

5

Re: mails getting into spam box for hotmail, gmail & fail for yahoo

ZhangHuangbin wrote:

The problem is we do not know how they (Gmail/Hotmail/...) detect spam, so it's a blackbox to us, no clear solution. sad
You may have to use the "Not spam" button in Gmail/hotmail/... to report the emails, and wait for some time.


how long shall i wait sad