1 Topic by khalid.hajem

  • khalid.hajem
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Topic: connection to storage server failed

cannot login to inbox got message "connection to storage server failed"

roundcube: <l7lnqta3> IMAP Error: Login failed for "username" from "machineIP". Empty startup greeting (127.0.0.1:143) in /var/www/roundcubemail-1.2.0/program/lib/Roundcube/rcube_imap.php on line 193 (POST /mail/?_task=login&_action=login)

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Spider Email Archiver: On-Premises, lightweight email archiving software developed by iRedMail team. Supports Amazon S3 compatible storage and custom branding.

2 Reply by MuPp3t33r (edited by MuPp3t33r 2020-06-10 21:09:47)

  • MuPp3t33r
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Re: connection to storage server failed

Are you able to access emails fine over an IMAP connection? (ie is only roundcube affected?)

check your Dovecot logs for around the same time period if there's anything useful there
/var/log/dovecot/dovecot.log and imap.log
/var/log/mail.log might also have something in it too.


Just speculating before I know what the issue is, but it could be something like an expired certificate, or a service needs to be restarted.
Possible also if you recently updated any apps that it might have overwritten the config files with the package defaults, check in /opt/www/roundcubemail/config and look for config.inc.php to confirm it is still using the right setup for your server

3 Reply by ZhangHuangbin

  • ZhangHuangbin
  • ZhangHuangbin
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Re: connection to storage server failed

- Any related log in Dovecot log files under /var/log/dovecot/*.log?
- Please always share basic info of your iRedMail server, to help  YOU get accurate answer

==== REQUIRED BASIC INFO OF YOUR IREDMAIL SERVER ====
- iRedMail version (check /etc/iredmail-release): 
- Deployed with iRedMail Easy or the downloadable installer?
- Linux/BSD distribution name and version: 
- Store mail accounts in which backend (LDAP/MySQL/PGSQL): 
- Web server (Apache or Nginx):
- Manage mail accounts with iRedAdmin-Pro?
- [IMPORTANT] Related original log or error message is required if you're experiencing an issue.
====