1 Topic by Bertha

  • Bertha
  • Member
  • Offline
  • Registered: 2017-03-27
  • Posts: 16

Topic: Mails goes to junk folder in roundcube

==== REQUIRED BASIC INFO OF YOUR IREDMAIL SERVER ====
- iRedMail version (check /etc/iredmail-release): v2.8.0
- Deployed with iRedMail Easy or the downloadable installer?
- Linux/BSD distribution name and version:
- Store mail accounts in which backend (LDAP/MySQL/PGSQL): LDAP
- Web server (Apache or Nginx):
- Manage mail accounts with iRedAdmin-Pro?YES
- [IMPORTANT] Related original log or error message is required if you're experiencing an issue.
====

Hi there,

When you send email to one of my user account goes to junk mail in roundcube,i have tried to whitelist the recipient with no success.

Please assist.

----

Spider Email Archiver: On-Premises, lightweight email archiving software developed by iRedMail team. Supports Amazon S3 compatible storage and custom branding.

2 Reply by ZhangHuangbin

  • ZhangHuangbin
  • ZhangHuangbin
  • iRedMail Developers
  • Offline
  • Registered: 2009-05-06
  • Posts: 30,768

Re: Mails goes to junk folder in roundcube

Bertha wrote:

When you send email to one of my user account goes to junk mail in roundcube,i have tried to whitelist the recipient with no success.

Please show us Postfix log lines related to this spam mail for troubleshooting.

3 Reply by Bertha

  • Bertha
  • Member
  • Offline
  • Registered: 2017-03-27
  • Posts: 16

Re: Mails goes to junk folder in roundcube

ZhangHuangbin wrote:
Bertha wrote:

When you send email to one of my user account goes to junk mail in roundcube,i have tried to whitelist the recipient with no success.

Please show us Postfix log lines related to this spam mail for troubleshooting.


Sep  8 08:13:09 victoria amavis[18627]: (18627-01) Passed SPAM {RelayedTaggedInternal}, ORIGINATING/MYNETS LOCAL [192.168.7.1]:55303 <sender@eatv.tv> -> <recipient@eatv.tv>, Message-ID: , mail_id: dopeiWD4h5Mw, Hits: -, size: 36188, queued_as: 0809B280983, 294 ms
Sep  8 08:13:09 victoria postfix/smtp-amavis/smtp[18698]: 92D8D280930: to=<recipient@eatv.tv>, relay=127.0.0.1[127.0.0.1]:10026, delay=0.55, delays=0.21/0/0.01/0.33, dsn=2.0.0, status=sent (250 2.0.0 from MTA(smtp:[127.0.0.1]:10025): 250 2.0.0 Ok: queued as 0809B280983)
Sep  8 08:13:09 victoria postfix/pipe[16977]: 0809B280983: to=<recipient@eatv.tv>, relay=dovecot, delay=0.26, delays=0.05/0/0/0.21, dsn=2.0.0, status=sent (delivered via dovecot service)

Recipient is the account that emails goes to junk folder

4 Reply by ZhangHuangbin

  • ZhangHuangbin
  • ZhangHuangbin
  • iRedMail Developers
  • Offline
  • Registered: 2009-05-06
  • Posts: 30,768

Re: Mails goes to junk folder in roundcube

Issue solved with a support ticket. User incorrectly blacklisted his own domain name.