1 Topic by sir

  • sir
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  • Registered: 2021-12-05
  • Posts: 5

Topic: "Not fully authenticated"

==== REQUIRED BASIC INFO OF YOUR IREDMAIL SERVER ====
- iRedMail version (check /etc/iredmail-release): 1.5.1
- Deployed with iRedMail Easy or the downloadable installer?  downloaded installer
- Linux/BSD distribution name and version: Debian 11
- Store mail accounts in which backend (LDAP/MySQL/PGSQL): MySQL
- Web server (Apache or Nginx):  Nginx
- Manage mail accounts with iRedAdmin-Pro?  no
- [IMPORTANT] Related original log or error message is required if you're experiencing an issue.
====
Error XXX - you are not fully authenticated to the server.  (and then it sends no mail.)

I have gotten that error in iRed as well as other client programs (with different servers.)  I don't understand how logging in to the SMTP server, and the log says Authentication Successful, it's still seeing something insecure.  If anyone knows how to fix this problem please let me know!

Best Regards,

Steve

----

Spider Email Archiver: On-Premises, lightweight email archiving software developed by iRedMail team. Supports Amazon S3 compatible storage and custom branding.

2 Reply by Cthulhu

  • Cthulhu
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  • Registered: 2019-06-04
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Re: "Not fully authenticated"

what MUA are you useing? you need to connect with STARTTLS since insecure connections are not permitted

3 Reply by sir

  • sir
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  • Registered: 2021-12-05
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Re: "Not fully authenticated"

Hi,

Thanks for your reply.  In all the servers and clients I've used I use STARTTLS without exception.  Even the SMTP server dialog reported 'Authentication Successful'.  I'm getting this ding from mail checker websites, but how do they know I'm authenticated or think I'm not?  It's very odd.

Best Regards,

Steve

4 Reply by ZhangHuangbin

  • ZhangHuangbin
  • ZhangHuangbin
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  • Registered: 2009-05-06
  • Posts: 31,082

Re: "Not fully authenticated"

Configure your "mail checker website" to perform smtp authentication. FYI: https://docs.iredmail.org/#mua