1 Topic by curiouslyso

  • curiouslyso
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Topic: Unable to connect via imap

==== REQUIRED BASIC INFO OF YOUR IREDMAIL SERVER ====
- iRedMail version (check /etc/iredmail-release): 1.6.0
- Deployed with iRedMail Easy or the downloadable installer? Downloadable installer for Ubuntu
- Linux/BSD distribution name and version: Ubuntu 22.04
- Store mail accounts in which backend (LDAP/MySQL/PGSQL):  MariaDB
- Web server (Apache or Nginx): Nginx
- Manage mail accounts with iRedAdmin-Pro? Iredadmin
- [IMPORTANT] Related original log or error message is required if you're experiencing an issue.
====

I have tried to connect via Outlook 365 and it continually fails whether I connect via 993 or 143 and smtp fails on 587 or 465.

So far I’ve run a portquiz test to all of these ports and they all seem to connect from the command line.

Any pointers to troubleshoot this would be very much appreciated.

Thanks heaps.

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2 Reply by Cthulhu (edited by Cthulhu 2022-06-29 12:14:53)

  • Cthulhu
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Re: Unable to connect via imap

what settings are you useing?

port 143 needs starttls, 587 (submission) also needs STARTTLS

aswell, your logfiles doesn't show anything related to a login

3 Reply by curiouslyso

  • curiouslyso
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Re: Unable to connect via imap

Cthulhu wrote:

what settings are you useing?

port 143 needs starttls, 587 (submission) also needs STARTTLS

Those are the ports I connect to from Outlook, I manually enter them into an IMAP setup within the client.

Thanks

4 Reply by ZhangHuangbin

  • ZhangHuangbin
  • ZhangHuangbin
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Re: Unable to connect via imap

- No useful log in attached file at all. Try to grab relevant log lines.
- Please take some screenshots of your MUA setup to help us understand the client side settings. (WARNING: Do not leak your real domain name and username).