1 Topic by massu0310

  • massu0310
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Topic: Single mail address is blacklisted on own domain

==== REQUIRED BASIC INFO OF YOUR IREDMAIL SERVER ====
- iRedMail version (check /etc/iredmail-release): 1.6.0
- Linux/BSD distribution name and version: Ubuntu 16.04
- Store mail accounts in which backend (LDAP/MySQL/PGSQL):  MySQL
- Web server (Apache or Nginx): Nginx
- Manage mail accounts with iRedAdmin-Pro? Yes
- [IMPORTANT] Related original log or error message is required if you're experiencing an issue.
====

Hi,
One of my users was experiencing sending mail issue to own domain, error log is as below:


Jul  4 09:27:00 ip-172-31-1-83 postfix/submission/smtpd[26446]: NOQUEUE: reject: RCPT from mail.ptlestari.co.id[127.0.0.1]: 554 5.7.1 <postmaster@ptlestari.co.id>: Recipient address rejected: Blacklisted; from=<ria@ptlestari.co.id> to=<postmaster@ptlestari.co.id> proto=ESMTP helo=<ptlestari.co.id>


"ria@ptlestari.co.id" is having issues on sending emails to own domain.

I have checked the blacklist settings per user, per global, but none exist.

How can I fix this error?

Thanks,
Thomas

----

Spider Email Archiver: On-Premises, lightweight email archiving software developed by iRedMail team. Supports Amazon S3 compatible storage and custom branding.

2 Reply by ZhangHuangbin

  • ZhangHuangbin
  • ZhangHuangbin
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Re: Single mail address is blacklisted on own domain

What's the related log lines in /var/log/iredapd/iredapd.log?

3 Reply by massu0310

  • massu0310
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Re: Single mail address is blacklisted on own domain

ZhangHuangbin wrote:

What's the related log lines in /var/log/iredapd/iredapd.log?

Hi Zhang,
Sorry for the later reply.
I just traced the logs as below:


Jul 13 09:40:33 ip-172-31-1-83 iredapd [127.0.0.1] RCPT, ria@ptlestari.co.id => postmaster@ptlestari.co.id, REJECT Blacklisted [sasl_username=ria@ptlestari.co.id, sender=ria@ptlestari.co.id, client_name=mail.ptlestari.co.id, reverse_client_name=mail.ptlestari.co.id, helo=ptlestari.co.id, encryption_protocol=TLSv1.2, encryption_cipher=ECDHE-RSA-AES128-GCM-SHA256, server_port=, process_time=0.0092s]
Jul 13 09:40:37 ip-172-31-1-83 iredapd Blacklisted: wblist=(2, 1092, 'B')

4 Reply by ZhangHuangbin

  • ZhangHuangbin
  • ZhangHuangbin
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Re: Single mail address is blacklisted on own domain

Please check SQL record in "amavisd.wblist" with "sid=2, rid=1092".

5 Reply by massu0310 (edited by massu0310 2022-07-17 09:47:17)

  • massu0310
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Re: Single mail address is blacklisted on own domain

ZhangHuangbin wrote:

Please check SQL record in "amavisd.wblist" with "sid=2, rid=1092".


Dear Zhang

Tried sid=2, shows empty set.

mysql> select * from wblist where sid=2;
Empty set (0.00 sec)

So I tried rid=2, shows as below.

mysql> select * from wblist where rid=2;
+-----+------+----+
| rid | sid  | wb |
+-----+------+----+
|   2 |   14 | B  |
|   2 | 1092 | B  |
+-----+------+----+
2 rows in set (0.00 sec)


It shows this record, not sure what it means...