1 Topic by zed_ha

  • zed_ha
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  • Registered: 2022-03-20
  • Posts: 1

Topic: SOGo Bad Gateway and IREDADMIN internal server error

==== REQUIRED BASIC INFO OF YOUR IREDMAIL SERVER ====
- iRedMail version (check /etc/iredmail-release): 1.3.2 OPENLDAP Edition
- Deployed with iRedMail Easy or the downloadable installer? downloadable installer
- Linux/BSD distribution name and version: Ubuntu 20.04.4 LTS
- Store mail accounts in which backend (LDAP/MySQL/PGSQL): LDAP
- Web server (Apache or Nginx): Nginx
- Manage mail accounts with iRedAdmin-Pro? no
- [IMPORTANT] Related original log or error message is required if you're experiencing an issue.
====
I can't connect to websites of iRedMail server. Webmail site displays 502 BAD GATEWAY error (SOGo) and Iredadmin page displays "Internal server error". I can see no error logs. Please help.

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Spider Email Archiver: On-Premises, lightweight email archiving software developed by iRedMail team. Supports Amazon S3 compatible storage and custom branding.

2 Reply by ZhangHuangbin

  • ZhangHuangbin
  • ZhangHuangbin
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  • Registered: 2009-05-06
  • Posts: 31,135

Re: SOGo Bad Gateway and IREDADMIN internal server error

No any error in /var/log/syslog?

3 Reply by mailb0x

  • mailb0x
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  • Registered: 2015-09-30
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Re: SOGo Bad Gateway and IREDADMIN internal server error

I have the same internal server error issue with iRedAdmin on Rocky Linux 8.6 with 1.6.2. Here is some info from my messages log. Hope this helps.
Nov  8 03:18:11 mx1 systemd[1]: iredapd.service: Control process exited, code=exited status=1
Nov  8 03:18:11 mx1 systemd[1]: iredapd.service: Failed with result 'exit-code'.
Nov  8 13:39:40 mx1 iredadmin[1065]: Traceback (most recent call last):
Nov  8 13:39:40 mx1 iredadmin[1065]:  File "/opt/www/iRedAdmin-1.8.1/iredadmin.py", line 8, in <module>
Nov  8 13:39:40 mx1 iredadmin[1065]:    from libs import iredbase
Nov  8 13:39:40 mx1 iredadmin[1065]:  File "/opt/www/iRedAdmin-1.8.1/libs/iredbase.py", line 5, in <module>
Nov  8 13:39:40 mx1 iredadmin[1065]:    import web
Nov  8 13:39:40 mx1 iredadmin[1065]: ModuleNotFoundError: No module named 'web'
Nov  8 13:39:40 mx1 iredadmin[1065]: unable to load app 0 (mountpoint='192.168.0.171|/iredadmin') (callable not found or import error)
Nov  8 13:39:40 mx1 iredadmin[1065]: --- no python application found, check your startup logs for errors ---
Nov  8 13:39:40 mx1 iredadmin[1065]: [192.168.0.249] GET /iredadmin 500 104 "-"
Nov  8 13:39:49 mx1 iredadmin[1065]: Traceback (most recent call last):
Nov  8 13:39:49 mx1 iredadmin[1065]:  File "/opt/www/iRedAdmin-1.8.1/iredadmin.py", line 8, in <module>
Nov  8 13:39:49 mx1 iredadmin[1065]:    from libs import iredbase
Nov  8 13:39:49 mx1 iredadmin[1065]:  File "/opt/www/iRedAdmin-1.8.1/libs/iredbase.py", line 5, in <module>
Nov  8 13:39:49 mx1 iredadmin[1065]:    import web
Nov  8 13:39:49 mx1 iredadmin[1065]: ModuleNotFoundError: No module named 'web'
Nov  8 13:39:49 mx1 iredadmin[1065]: unable to load app 0 (mountpoint='192.168.0.171|/iredadmin') (callable not found or import error)
Nov  8 13:39:49 mx1 iredadmin[1065]: --- no python application found, check your startup logs for errors ---
Nov  8 13:39:49 mx1 iredadmin[1065]: [192.168.0.249] GET /iredadmin 500 104 "-"
Nov  8 13:41:48 mx1 iredadmin[1065]: Traceback (most recent call last):
Nov  8 13:41:48 mx1 iredadmin[1065]:  File "/opt/www/iRedAdmin-1.8.1/iredadmin.py", line 8, in <module>
Nov  8 13:41:48 mx1 iredadmin[1065]:    from libs import iredbase
Nov  8 13:41:48 mx1 iredadmin[1065]:  File "/opt/www/iRedAdmin-1.8.1/libs/iredbase.py", line 5, in <module>
Nov  8 13:41:48 mx1 iredadmin[1065]:    import web
Nov  8 13:41:48 mx1 iredadmin[1065]: ModuleNotFoundError: No module named 'web'
Nov  8 13:41:48 mx1 iredadmin[1065]: unable to load app 0 (mountpoint='192.168.0.171|/iredadmin') (callable not found or import error)
Nov  8 13:41:48 mx1 iredadmin[1065]: --- no python application found, check your startup logs for errors ---
Nov  8 13:41:48 mx1 iredadmin[1065]: [192.168.0.249] GET /iredadmin 500 104 "-"