Topic: Roundcube - DATABASE ERROR: CONNECTION FAILED!
==== REQUIRED BASIC INFO OF YOUR IREDMAIL SERVER ====
- iRedMail version (check /etc/iredmail-release): 1.2.1 OPENLDAP edition
- Deployed with iRedMail Easy or the downloadable installer? Download
- Linux/BSD distribution name and version: debian 10
- Store mail accounts in which backend (LDAP/MySQL/PGSQL): MySQL (Maria?)
- Web server (Apache or Nginx): Nginx
- Manage mail accounts with iRedAdmin-Pro? No
- [IMPORTANT] Related original log or error message is required if you're experiencing an issue.
====
Hi, I'm unable to get to email from Roundcube or email clients. Also iredadmin comes back with "internal server error". I don't check this server often, I just rebooted it and could not say if it was working before the reboot.
I have also tried this but I'm not experienced enough to know what to do with this info. Any help appreciated, thank you.
root@mail:~# service mysql status
● mariadb.service - MariaDB 10.3.22 database server
Loaded: loaded (/lib/systemd/system/mariadb.service; enabled; vendor preset: enabled)
Drop-In: /etc/systemd/system/mariadb.service.d
└─override.conf
Active: activating (auto-restart) (Result: signal) since Mon 2025-08-04 15:50:04 BST; 455ms ago
Docs: man:mysqld(8)
https://mariadb.com/kb/en/library/systemd/
Process: 38358 ExecStartPre=/usr/bin/install -m 755 -o mysql -g root -d /var/run/mysqld (code=exited, status=0/SUCCESS)
Process: 38360 ExecStartPre=/bin/sh -c systemctl unset-environment _WSREP_START_POSITION (code=exited, status=0/SUCCESS)
Process: 38362 ExecStartPre=/bin/sh -c [ ! -e /usr/bin/galera_recovery ] && VAR= || VAR=`/usr/bin/galera_recovery`; [ $? -eq 0 ] && systemctl set-environment _WSREP_START_POSITION=$VAR || exit 1 (code=exited, status=0/SUCCESS)
Process: 38411 ExecStart=/usr/sbin/mysqld $MYSQLD_OPTS $_WSREP_NEW_CLUSTER $_WSREP_START_POSITION (code=killed, signal=ABRT)
Main PID: 38411 (code=killed, signal=ABRT)
----
Spider Email Archiver: On-Premises, lightweight email archiving software developed by iRedMail team. Supports Amazon S3 compatible storage and custom branding.