1

Topic: Not able to receive emails, no errors in logs

==== ==== - iRedMail version and backend (LDAP/MySQL/PGSQL):

iRedMail-0.8.0 (MySQL)

- Linux/BSD distribution name and version:

Linux vds server net 2.6 . 18-308 . 4.1.el5xen #1 SMP Tue Apr 17 17:49:15 EDT 2012 x86_64 x86_64 x86_64 GNU/Linux (Centos 5 64 bit)

- Any related log? Log is helpful for troubleshooting.
==== /var/mail/maillog

ay 26 16:23:24 vds amavis[1837]: starting.  /usr/sbin/amavisd at vds server net amavisd-new-2.6.4 (20090625), Unicode aware, LANG="en_US.UTF-8"
May 26 16:23:24 vds amavis[1837]: Perl version               5.008008
May 26 16:23:25 vds amavis[1848]: Net::Server: Group Not Defined.  Defaulting to EGID '105 105'
May 26 16:23:25 vds amavis[1848]: Net::Server: User Not Defined.  Defaulting to EUID '103'
May 26 16:23:25 vds amavis[1848]: Module Amavis::Conf        2.207
May 26 16:23:25 vds amavis[1848]: Module Archive::Zip        1.26
May 26 16:23:25 vds amavis[1848]: Module BerkeleyDB          0.36
May 26 16:23:25 vds amavis[1848]: Module Compress::Zlib      2.03
May 26 16:23:25 vds amavis[1848]: Module Convert::TNEF       0.17
May 26 16:23:25 vds amavis[1848]: Module Convert::UUlib      1.11
May 26 16:23:25 vds amavis[1848]: Module Crypt::OpenSSL::RSA 0.25
May 26 16:23:25 vds amavis[1848]: Module DBD::mysql          4.008
May 26 16:23:25 vds amavis[1848]: Module DBI                 1.52
May 26 16:23:25 vds amavis[1848]: Module DB_File             1.814
May 26 16:23:25 vds amavis[1848]: Module Digest::MD5         2.36
May 26 16:23:25 vds amavis[1848]: Module Digest::SHA         5.47
May 26 16:23:25 vds amavis[1848]: Module IO::Socket::INET6   2.51
May 26 16:23:25 vds amavis[1848]: Module MIME::Entity        5.420
May 26 16:23:25 vds amavis[1848]: Module MIME::Parser        5.420
May 26 16:23:25 vds amavis[1848]: Module MIME::Tools         5.420
May 26 16:23:25 vds amavis[1848]: Module Mail::DKIM::Signer  0.36
May 26 16:23:25 vds amavis[1848]: Module Mail::DKIM::Verifier 0.36
May 26 16:23:25 vds amavis[1848]: Module Mail::Header        2.04
May 26 16:23:25 vds amavis[1848]: Module Mail::Internet      2.04
May 26 16:23:25 vds amavis[1848]: Module Mail::SPF           v2.006
May 26 16:23:25 vds amavis[1848]: Module Mail::SpamAssassin  3.003001
May 26 16:23:25 vds amavis[1848]: Module Net::DNS            0.59
May 26 16:23:25 vds amavis[1848]: Module Net::Server         0.97
May 26 16:23:25 vds amavis[1848]: Module NetAddr::IP         4.027
May 26 16:23:25 vds amavis[1848]: Module Socket6             0.19
May 26 16:23:25 vds amavis[1848]: Module Time::HiRes         1.9717
May 26 16:23:25 vds amavis[1848]: Module URI                 1.35
May 26 16:23:25 vds amavis[1848]: Module Unix::Syslog        1.0
May 26 16:23:25 vds amavis[1848]: Amavis::DB code      loaded
May 26 16:23:25 vds amavis[1848]: Amavis::Cache code   loaded
May 26 16:23:25 vds amavis[1848]: SQL base code        loaded
May 26 16:23:25 vds amavis[1848]: SQL::Log code        loaded
May 26 16:23:25 vds amavis[1848]: SQL::Quarantine      NOT loaded
May 26 16:23:25 vds amavis[1848]: Lookup::SQL code     NOT loaded
May 26 16:23:25 vds amavis[1848]: Lookup::LDAP code    NOT loaded
May 26 16:23:25 vds amavis[1848]: AM.PDP-in proto code loaded
May 26 16:23:25 vds amavis[1848]: SMTP-in proto code   loaded
May 26 16:23:25 vds amavis[1848]: Courier proto code   NOT loaded
May 26 16:23:25 vds amavis[1848]: SMTP-out proto code  loaded
May 26 16:23:25 vds amavis[1848]: Pipe-out proto code  NOT loaded
May 26 16:23:25 vds amavis[1848]: BSMTP-out proto code NOT loaded
May 26 16:23:25 vds amavis[1848]: Local-out proto code loaded
May 26 16:23:25 vds amavis[1848]: OS_Fingerprint code  NOT loaded
May 26 16:23:25 vds amavis[1848]: ANTI-VIRUS code      loaded
May 26 16:23:25 vds amavis[1848]: ANTI-SPAM code       loaded
May 26 16:23:25 vds amavis[1848]: ANTI-SPAM-EXT code   NOT loaded
May 26 16:23:25 vds amavis[1848]: ANTI-SPAM-C code     NOT loaded
May 26 16:23:25 vds amavis[1848]: ANTI-SPAM-SA code    loaded
May 26 16:23:25 vds amavis[1848]: Unpackers code       loaded
May 26 16:23:25 vds amavis[1848]: DKIM code            loaded
May 26 16:23:25 vds amavis[1848]: Tools code           NOT loaded
May 26 16:23:25 vds amavis[1848]: Found $file            at /usr/bin/file
May 26 16:23:25 vds amavis[1848]: Found $altermime       at /usr/bin/altermime
May 26 16:23:25 vds amavis[1848]: Internal decoder for .mail
May 26 16:23:25 vds amavis[1848]: Internal decoder for .asc
May 26 16:23:25 vds amavis[1848]: Internal decoder for .uue
May 26 16:23:25 vds amavis[1848]: Internal decoder for .hqx
May 26 16:23:25 vds amavis[1848]: Internal decoder for .ync
May 26 16:23:25 vds amavis[1848]: Found decoder for    .F    at /usr/bin/unfreeze
May 26 16:23:25 vds amavis[1848]: Found decoder for    .Z    at /usr/bin/uncompress
May 26 16:23:25 vds amavis[1848]: Found decoder for    .gz   at /usr/bin/gzip -d
May 26 16:23:25 vds amavis[1848]: Found decoder for    .bz2  at /usr/bin/bzip2 -d
May 26 16:23:25 vds amavis[1848]: Found decoder for    .lzo  at /usr/bin/lzop -d
May 26 16:23:25 vds amavis[1848]: Found decoder for    .rpm  at /usr/bin/rpm2cpio
May 26 16:23:25 vds amavis[1848]: Found decoder for    .cpio at /usr/bin/pax
May 26 16:23:25 vds amavis[1848]: Found decoder for    .tar  at /usr/bin/pax
May 26 16:23:25 vds amavis[1848]: Found decoder for    .deb  at /usr/bin/ar
May 26 16:23:25 vds amavis[1848]: Internal decoder for .zip
May 26 16:23:25 vds amavis[1848]: No decoder for       .7z   tried: 7zr, 7za, 7z
May 26 16:23:25 vds amavis[1848]: Found decoder for    .rar  at /usr/bin/unrar
May 26 16:23:25 vds amavis[1848]: Found decoder for    .arj  at /usr/bin/arj
May 26 16:23:25 vds amavis[1848]: Found decoder for    .arc  at /usr/bin/nomarch
May 26 16:23:25 vds amavis[1848]: Found decoder for    .zoo  at /usr/bin/zoo
May 26 16:23:25 vds amavis[1848]: Found decoder for    .lha  at /usr/bin/lha
May 26 16:23:25 vds amavis[1848]: Found decoder for    .cab  at /usr/bin/cabextract
May 26 16:23:25 vds amavis[1848]: No decoder for       .tnef tried: tnef
May 26 16:23:25 vds amavis[1848]: Internal decoder for .tnef
May 26 16:23:25 vds amavis[1848]: Found decoder for    .exe  at /usr/bin/unrar; /usr/bin/lha; /usr/bin/arj
May 26 16:23:25 vds amavis[1848]: Using primary internal av scanner code for ClamAV-clamd
May 26 16:23:25 vds amavis[1848]: Found secondary av scanner ClamAV-clamscan at /usr/bin/clamscan
May 26 16:23:25 vds amavis[1848]: Creating db in /var/amavis/db/; BerkeleyDB 0.36, libdb 4.3
May 26 16:23:26 vds postfix/postfix-script[1916]: starting the Postfix mail system
May 26 16:23:26 vds postfix/master[1917]: daemon started -- version 2.5.9, configuration /etc/postfix
May 26 16:23:28 vds policyd: starting policyd v1.82
May 26 16:23:28 vds policyd: connecting to mysql database: 127.0.0.1
May 26 16:23:28 vds policyd: connected..

==============

As you can see no visible errors. I am not able to receive emails, but I can send them fine.

I read the forum and did what most people recommended (including updating, checking all the services). Attached is the list of services (not able to post them because forum thinks there are links in there).

Thanks for any info/leads.

----

Spider Email Archiver: On-Premises, lightweight email archiving software developed by iRedMail team. Supports Amazon S3 compatible storage and custom branding.

2

Re: Not able to receive emails, no errors in logs

- Do you have DNS record correctly configured?
- Do you have any network firewall/router between your server and internet? Is it properly configured
- Does your ISP block port 25?