1 Topic by kehet

  • kehet
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Topic: Mozilla Thunderbirth not accepting credentials

==== Required information ====
- iRedMail version:
- Store mail accounts in which backend (LDAP/MySQL/PGSQL):
- Linux/BSD distribution name and version:
- Related log if you're reporting an issue:
====Mailserver is running fine, I just cant connect using Mozilla Thunderbirth (All other clients I tried (=eM Client and RoundCube) worked)

Settings Thunderbirth found automatically:

protocol  address     port  ssl       auth
-----------------------------------------------------------
imap      server.com  143   STARTTLS  normal password
or
pop3      server.com  110   STARTTLS  normal password

smtp      server.com  587   STARTTLS  normal password

However, it just says username and password are wrong (which them arent since same credentials works on other clients)

And yes, I found this article Configure Thunderbird as mail client but either its outdated or Im too dummy to use it

==== Required information ====
- iRedMail version: 0.9.0
- Store mail accounts in which backend (LDAP/MySQL/PGSQL): MariaDB
- Linux/BSD distribution name and version: Ubuntu 14.04.2 LTS
- Related log if you're reporting an issue: 

Mar  8 17:26:57 mail postfix/smtpd[21166]: connect from xxxxxxxx.inet.fi[xxx.xxx.xxx.xxx]
Mar  8 17:26:57 mail postfix/smtpd[21166]: improper command pipelining after EHLO from xxxxxxxx.inet.fi[xxx.xxx.xxx.xxx]: QUIT\r\n
Mar  8 17:26:57 mail postfix/smtpd[21166]: disconnect from xxxxxxxx.inet.fi[xxx.xxx.xxx.xxx]

same log with debug_peer_list = inet.fi

Mar  8 17:28:25 mail postfix/smtpd[21230]: connect from xxxxxxxx.inet.fi[xxx.xxx.xxx.xxx]
Mar  8 17:28:25 mail postfix/smtpd[21230]: smtp_stream_setup: maxtime=300 enable_deadline=0
Mar  8 17:28:25 mail postfix/smtpd[21230]: match_hostname: xxxxxxxx.inet.fi ~? 127.0.0.0/8
Mar  8 17:28:25 mail postfix/smtpd[21230]: match_hostaddr: xxx.xxx.xxx.xxx ~? 127.0.0.0/8
Mar  8 17:28:25 mail postfix/smtpd[21230]: match_list_match: xxxxxxxx.inet.fi: no match
Mar  8 17:28:25 mail postfix/smtpd[21230]: match_list_match: xxx.xxx.xxx.xxx: no match
Mar  8 17:28:25 mail postfix/smtpd[21230]: auto_clnt_open: connected to private/anvil
Mar  8 17:28:25 mail postfix/smtpd[21230]: send attr request = connect
Mar  8 17:28:25 mail postfix/smtpd[21230]: send attr ident = submission:xxx.xxx.xxx.xxx
Mar  8 17:28:25 mail postfix/smtpd[21230]: private/anvil: wanted attribute: status
Mar  8 17:28:25 mail postfix/smtpd[21230]: input attribute name: status
Mar  8 17:28:25 mail postfix/smtpd[21230]: input attribute value: 0
Mar  8 17:28:25 mail postfix/smtpd[21230]: private/anvil: wanted attribute: count
Mar  8 17:28:25 mail postfix/smtpd[21230]: input attribute name: count
Mar  8 17:28:25 mail postfix/smtpd[21230]: input attribute value: 1
Mar  8 17:28:25 mail postfix/smtpd[21230]: private/anvil: wanted attribute: rate
Mar  8 17:28:25 mail postfix/smtpd[21230]: input attribute name: rate
Mar  8 17:28:25 mail postfix/smtpd[21230]: input attribute value: 1
Mar  8 17:28:25 mail postfix/smtpd[21230]: private/anvil: wanted attribute: (list terminator)
Mar  8 17:28:25 mail postfix/smtpd[21230]: input attribute name: (end)
Mar  8 17:28:25 mail postfix/smtpd[21230]: > xxxxxxxx.inet.fi[xxx.xxx.xxx.xxx]: 220 mail.server.com ESMTP Postfix (Ubuntu)
Mar  8 17:28:25 mail postfix/smtpd[21230]: watchdog_pat: 0x7f4bd9af5600
Mar  8 17:28:25 mail postfix/smtpd[21230]: < xxxxxxxx.inet.fi[xxx.xxx.xxx.xxx]: EHLO we-guess.mozilla.org
Mar  8 17:28:25 mail postfix/smtpd[21230]: improper command pipelining after EHLO from xxxxxxxx.inet.fi[xxx.xxx.xxx.xxx]:
Mar  8 17:28:25 mail postfix/smtpd[21230]: match_list_match: xxxxxxxx.inet.fi: no match
Mar  8 17:28:25 mail postfix/smtpd[21230]: match_list_match: xxx.xxx.xxx.xxx: no match
Mar  8 17:28:25 mail postfix/smtpd[21230]: > xxxxxxxx.inet.fi[xxx.xxx.xxx.xxx]: 250-mail.server.com
Mar  8 17:28:25 mail postfix/smtpd[21230]: > xxxxxxxx.inet.fi[xxx.xxx.xxx.xxx]: 250-PIPELINING
Mar  8 17:28:25 mail postfix/smtpd[21230]: > xxxxxxxx.inet.fi[xxx.xxx.xxx.xxx]: 250-SIZE 15728640
Mar  8 17:28:25 mail postfix/smtpd[21230]: > xxxxxxxx.inet.fi[xxx.xxx.xxx.xxx]: 250-ETRN
Mar  8 17:28:25 mail postfix/smtpd[21230]: > xxxxxxxx.inet.fi[xxx.xxx.xxx.xxx]: 250-STARTTLS
Mar  8 17:28:25 mail postfix/smtpd[21230]: > xxxxxxxx.inet.fi[xxx.xxx.xxx.xxx]: 250-ENHANCEDSTATUSCODES
Mar  8 17:28:25 mail postfix/smtpd[21230]: > xxxxxxxx.inet.fi[xxx.xxx.xxx.xxx]: 250-8BITMIME
Mar  8 17:28:25 mail postfix/smtpd[21230]: > xxxxxxxx.inet.fi[xxx.xxx.xxx.xxx]: 250 DSN
Mar  8 17:28:25 mail postfix/smtpd[21230]: watchdog_pat: 0x7f4bd9af5600
Mar  8 17:28:25 mail postfix/smtpd[21230]: < xxxxxxxx.inet.fi[xxx.xxx.xxx.xxx]: QUIT
Mar  8 17:28:25 mail postfix/smtpd[21230]: > xxxxxxxx.inet.fi[xxx.xxx.xxx.xxx]: 221 2.0.0 Bye
Mar  8 17:28:25 mail postfix/smtpd[21230]: match_hostname: xxxxxxxx.inet.fi ~? 127.0.0.0/8
Mar  8 17:28:25 mail postfix/smtpd[21230]: match_hostaddr: xxx.xxx.xxx.xxx ~? 127.0.0.0/8
Mar  8 17:28:25 mail postfix/smtpd[21230]: match_list_match: xxxxxxxx.inet.fi: no match
Mar  8 17:28:25 mail postfix/smtpd[21230]: match_list_match: xxx.xxx.xxx.xxx: no match
Mar  8 17:28:25 mail postfix/smtpd[21230]: send attr request = disconnect
Mar  8 17:28:25 mail postfix/smtpd[21230]: send attr ident = submission:xxx.xxx.xxx.xxx
Mar  8 17:28:25 mail postfix/smtpd[21230]: private/anvil: wanted attribute: status
Mar  8 17:28:25 mail postfix/smtpd[21230]: input attribute name: status
Mar  8 17:28:25 mail postfix/smtpd[21230]: input attribute value: 0
Mar  8 17:28:25 mail postfix/smtpd[21230]: private/anvil: wanted attribute: (list terminator)
Mar  8 17:28:25 mail postfix/smtpd[21230]: input attribute name: (end)
Mar  8 17:28:25 mail postfix/smtpd[21230]: disconnect from xxxxxxxx.inet.fi[xxx.xxx.xxx.xxx]

====

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2 Reply by jernejp

  • jernejp
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Re: Mozilla Thunderbirth not accepting credentials

Did you try setting to port 993 for IMAP (995 for POP) and 587 for SMTP?

Kind regards,

Jernej

3 Reply by ZhangHuangbin

  • ZhangHuangbin
  • ZhangHuangbin
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Re: Mozilla Thunderbirth not accepting credentials

Settings found by Thunderbirth are all correct.

Mar  8 17:26:57 mail postfix/smtpd[21166]: improper command pipelining after EHLO from xxxxxxxx.inet.fi[xxx.xxx.xxx.xxx]: QUIT\r\n

*) Make sure you're using FULL email address as login username.
*) Since all other mail clients work well, this error makes it look like a Thunderbird bug (sending improper EHLO command) or caused by misconfigured Thunderbird setting. Are you running the latest stable release of Thunderbird?

4 Reply by kehet

  • kehet
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Re: Mozilla Thunderbirth not accepting credentials

ZhangHuangbin wrote:

*) Since all other mail clients work well, this error makes it look like a Thunderbird bug (sending improper EHLO command) or caused by misconfigured Thunderbird setting. Are you running the latest stable release of Thunderbird?

Yes, I'm testing with latest version 31.5.0 and I also tried to reset Thunderbird settings file.

It also seems that Thunderbird randomly gives could not detect settings -error depending what settings server credentials I have tried before that try

5 Reply by ZhangHuangbin

  • ZhangHuangbin
  • ZhangHuangbin
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Re: Mozilla Thunderbirth not accepting credentials

I have no idea at all, because server works well. Don't have experience with this Thunderbird issue.

6 Reply by ZhangHuangbin

  • ZhangHuangbin
  • ZhangHuangbin
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Re: Mozilla Thunderbirth not accepting credentials

Could you help double check account settings in Thunderbird? make sure it's using FULL email address as login username. And make sure it uses correct server settings (port number, TLS).