1 Topic by lyndin

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Topic: microsoft outlook does not receive mail junk folder. HELP

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====

microsoft outlook does not receive mail junk folder how fix this problem?
roughly a week ago, there were no problems, only problem is that one of the addresses of the institution comes a huge amount of official mail of the falls into the spam before the subscriber can receive e-mail spam, but now can not. help me please. thanks

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2 Reply by ZhangHuangbin

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Re: microsoft outlook does not receive mail junk folder. HELP

Excuse me, i don't quite understand what your issue.

Do you mean someone sent many spams to your server, and after that you cannot receive any email from this people?

3 Reply by lyndin

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Re: microsoft outlook does not receive mail junk folder. HELP

user cennot resive mail from junk folder if he use microsoft outlook, ia cannot anderstand how fix this problem...
server mark some necessary mail as junk.

4 Reply by ZhangHuangbin

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Re: microsoft outlook does not receive mail junk folder. HELP

You can update global sieve rule so that it won't move detected spam to Junk folder.
Default global sieve rule is /var/vmail/sieve/dovecot.sieve.

5 Reply by ZhangHuangbin

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Re: microsoft outlook does not receive mail junk folder. HELP

By the way, Junk folder is subscribed by default, so if you access mailbox via imap protocol, you should be able to see all subscribed folders. That means it might be an Outlook issue in your case.

6 Reply by lyndin

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Re: microsoft outlook does not receive mail junk folder. HELP

Thanks a lot, but can i disable spam rools for all users? easily to remove junk-mail by users then search lost mail in junk for each user.
Regards

7 Reply by ZhangHuangbin

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Re: microsoft outlook does not receive mail junk folder. HELP

lyndin wrote:

can i disable spam rools for all users?

Yes, already mentioned in my previous post:

ZhangHuangbin wrote:

You can update global sieve rule so that it won't move detected spam to Junk folder.
Default global sieve rule is /var/vmail/sieve/dovecot.sieve.

lyndin wrote:

easily to remove junk-mail by users then search lost mail in junk for each user.

If you MUA supports searching, then it's ok. But probably it requires you should be able to see Junk folder first.

8 Reply by lyndin (edited by lyndin 2015-05-21 23:24:24)

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Re: microsoft outlook does not receive mail junk folder. HELP

sorry i am work with iredmail not so long and i have poblem with editing config files, what mast i do to edit config withot errors?
Thanks

9 Reply by ZhangHuangbin

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Re: microsoft outlook does not receive mail junk folder. HELP

Hi lyndin,

It's not a (iRedMail) server issue, it's now a Outlook issue.

By the way, do you access mailbox via POP3 or IMAP on Outlook?

10 Reply by lyndin

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Re: microsoft outlook does not receive mail junk folder. HELP

pop3

11 Reply by lyndin

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Re: microsoft outlook does not receive mail junk folder. HELP

????

12 Reply by 7t3chguy

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Re: microsoft outlook does not receive mail junk folder. HELP

ZhangHuangbin wrote:

It's not a (iRedMail) server issue, it's now a Outlook issue.

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