1 Topic by kemical

  • kemical
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  • Posts: 8

Topic: News users mails are tagged as spam

==== Required information ====
- iRedMail version (check /etc/iredmail-release): 0.9.2
- Linux/BSD distribution name and version: Debian 7
- Store mail accounts in which backend (LDAP/MySQL/PGSQL): MySQL
- Web server (Apache or Nginx): Nginx
- Manage mail accounts with iRedAdmin-Pro? No
- Related log if you're reporting an issue:
====


Hi

I'm having a problem with new users in iRedmail. When I installed iRedmail I configured 2 users and it's all okey with them but now I added one user more and their emails are tagged as spam in Hotmail and Gmail and I don't know where is the problem.

Why is happening this?

Thanks in advance!!!

----

Spider Email Archiver: On-Premises, lightweight email archiving software developed by iRedMail team. Supports Amazon S3 compatible storage and custom branding.

2 Reply by ZhangHuangbin

  • ZhangHuangbin
  • ZhangHuangbin
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  • Registered: 2009-05-06
  • Posts: 31,165

Re: News users mails are tagged as spam

Do you have proper DNS records for this mail domain name? including A, MX, SPF, DKIM, PTR.

3 Reply by kemical

  • kemical
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Re: News users mails are tagged as spam

ZhangHuangbin wrote:

Do you have proper DNS records for this mail domain name? including A, MX, SPF, DKIM, PTR.

Yep, also all users are in the same domain. For example:

user1@mydomain.com -> All Ok
user2@mydomain.com -> Mails listed as spam

I don't know why this happens, the configuration and mail headers should be the same...

4 Reply by ZhangHuangbin

  • ZhangHuangbin
  • ZhangHuangbin
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Re: News users mails are tagged as spam

No idea yet. sorry. Did you send any spam like marketing message with this new account?

5 Reply by kemical

  • kemical
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Re: News users mails are tagged as spam

Nope. Just only a few emails to check the account.

6 Reply by ZhangHuangbin

  • ZhangHuangbin
  • ZhangHuangbin
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  • Posts: 31,165

Re: News users mails are tagged as spam

No idea at all. you can try to send some more emails, and wait for some days.