1 Topic by kunal393 (edited by kunal393 2015-04-15 00:54:29)

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Topic: iRedAdmin not opening after installation

==== Required information ====
- iRedMail version: iRedMail-0.9.0
- Store mail accounts in which backend (LDAP/MySQL/PGSQL):
- Web server (Apache or Nginx):
- Linux/BSD distribution name and version:
- Related log if you're reporting an issue:
====

Hi,

Just installed iRedMail again to my server but not sure what's the issue this time.

iRedAdmin is not opening up. I tried to open roundcube but It throws Database connectivity error. What's missing this time? Any thoughts? And thanks for the help, always appreciated.

----

Spider Email Archiver: On-Premises, lightweight email archiving software developed by iRedMail team. Supports Amazon S3 compatible storage and custom branding.

2 Reply by 7t3chguy

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Re: iRedAdmin not opening after installation

Any error logs? Unfortunately we don't possess the power of log psychics

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3 Reply by kunal393

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Re: iRedAdmin not opening after installation

This is what I got from the iredapd.log file

015-04-14 18:34:47 INFO Starting iRedAPD (version: 1.4.4, backend: mysql), listening on 127.0.0.1:7777.
2015-04-14 18:34:47 INFO Loading plugin: reject_null_sender
2015-04-14 18:34:47 INFO Loading plugin: amavisd_message_size_limit
2015-04-14 18:34:47 INFO Loading plugin: amavisd_wblist
2015-04-14 18:34:47 INFO Loading plugin: sql_alias_access_policy

Let me know If you need any further info

4 Reply by 7t3chguy

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Re: iRedAdmin not opening after installation

Iredapd isn't iredadmin.  Please provide Web server logs.

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5 Reply by kunal393

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Re: iRedAdmin not opening after installation

This is the error_log for apache server

[Tue Apr 14 18:45:03 2015] [notice] suEXEC mechanism enabled (wrapper: /usr/sbin/suexec)
[Tue Apr 14 18:45:03 2015] [notice] Digest: generating secret for digest authentication ...
[Tue Apr 14 18:45:03 2015] [notice] Digest: done
[Tue Apr 14 18:45:03 2015] [notice] Apache/2.2.15 (Unix) DAV/2 mod_ssl/2.2.15 OpenSSL/1.0.1e-fips mod_wsgi/3.2 Python/2.6.6 configured -- resuming normal operations
[Wed Apr 15 00:21:50 2015] [error] [client 63.141.229.58] File does not exist: /var/www/html/phph
[Wed Apr 15 00:21:50 2015] [error] [client 63.141.229.58] File does not exist: /var/www/html/phpMyAdmin
[Wed Apr 15 00:21:50 2015] [error] [client 63.141.229.58] File does not exist: /var/www/html/pma
[Wed Apr 15 00:21:51 2015] [error] [client 63.141.229.58] File does not exist: /var/www/html/myadmin
[Wed Apr 15 03:35:25 2015] [error] [client 200.60.12.194] client sent HTTP/1.1 request without hostname (see RFC2616 section 14.23): /w00tw00t.at.ISC.SANS.Win32:)
[Wed Apr 15 04:08:54 2015] [error] [client 187.195.85.230] File does not exist: /var/www/html/phph
[Wed Apr 15 09:06:59 2015] [error] [client 162.252.57.200] client sent HTTP/1.1 request without hostname (see RFC2616 section 14.23): /w00tw00t.at.ISC.SANS.Win32:)
[Wed Apr 15 13:29:09 2015] [error] [client 85.17.141.182] File does not exist: /var/www/html/proxychecker, referer: http://www.google.com/search?hl=ru& … p;ie=UTF-8

If you want some other file to check the error in, let me know the name of the file. Thanks

6 Reply by 7t3chguy

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Re: iRedAdmin not opening after installation

There is nothing related to iRedAdmin in the log.
Have you actually tried to go to httpS://yourdomain/iredadmin
forced to HTTPS
you say you've just installed it, but it doesn't ship with suExec, proxychecker etc, so one of the things you installed might have broken or changed its configs.

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7 Reply by kunal393

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Re: iRedAdmin not opening after installation

Yes I did. I went to this link: https://server1.gadgetsdeals.in/iredadmin

and this link throws database error: https://gadgetsdeals.in/mail/

Please see it for yourself.

Last time when I installed iRedMail, It all worked fine but not sure what's the issue this time?

8 Reply by 7t3chguy

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Re: iRedAdmin not opening after installation

What backend did you install iredmail with? Pgsql/mysql/ldap

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9 Reply by kunal393

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Re: iRedAdmin not opening after installation

mysql

10 Reply by 7t3chguy

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Re: iRedAdmin not opening after installation

Can you open the roundcube config, find the username and password and test the MySQL account manually?

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11 Reply by ZhangHuangbin

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Re: iRedAdmin not opening after installation

Looks like your iRedMail installation was not success. The easiest way to fix it is: reinstalling OS, then install iRedMail.

12 Reply by kunal393

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Re: iRedAdmin not opening after installation

I did install OS and iRedMail twice but didn't work. Let me try on more time.

13 Reply by kunal393

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Re: iRedAdmin not opening after installation

Did it again but same problem

14 Reply by 7t3chguy

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Re: iRedAdmin not opening after installation

Could you paste the whole output of the Installer?

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15 Reply by ZhangHuangbin

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Re: iRedAdmin not opening after installation

There must be something wrong during iRedMail installation, maybe related to SQL server setup. So, as 7t3chguy says, please paste the whole output of the iRedMail installation here so that we can help troubleshoot. If the log was lost, try reinstalling OS+iRedMail again.

P.S. in upcoming iRedMail release, all output will be saved to file 'runtime/install.log', so you can always have the installation log.