1 Topic by lasserh

  • lasserh
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Topic: Can send but not receive

==== Required information ====
- iRedMail version (check /etc/iredmail-release):
- Linux/BSD distribution name and version: ubuntu 16.04 lts
- Store mail accounts in which backend (LDAP/MySQL/PGSQL): mysql
- Web server (Apache or Nginx): apache
- Manage mail accounts with iRedAdmin-Pro?
- [IMPORTANT] Related original log or error message is required if you're experiencing an issue.
====

I cn send mail, but I cant receive. i have the ports forwarded on my router. What could be wrong?

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Spider Email Archiver: On-Premises, lightweight email archiving software developed by iRedMail team. Supports Amazon S3 compatible storage and custom branding.

2 Reply by ZhangHuangbin

  • ZhangHuangbin
  • ZhangHuangbin
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Re: Can send but not receive

Do you have correct DNS records?

3 Reply by lasserh

  • lasserh
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Re: Can send but not receive

ZhangHuangbin wrote:

Do you have correct DNS records?

Thanks for replying.
Yes, my dns records are correct. I can access roundcube from the internet, and the mx record points to the right address as well.
is there a log that I can use to trouble shoot?

4 Reply by ZhangHuangbin

  • ZhangHuangbin
  • ZhangHuangbin
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Re: Can send but not receive

Try to send an email from your personal Gmail/Hotmail/Outlook account, then check Postfix log file to check whether there's some log generated.

If there's log related to your testing email, then DNS (MX record) should be fine. And please check the log to see whether Postfix temporarily rejects the email (due to greylisting).