1 Topic by johnk

  • johnk
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Topic: We paid for Pro and did not get anything from you

==== Required information ====
- iRedMail version (check /etc/iredmail-release): 0.9.8
- Linux/BSD distribution name and version: Ubuntu 16.04 LTS
- Store mail accounts in which backend (LDAP/MySQL/PGSQL): MySQL
- Web server (Apache or Nginx):Nginx
- Manage mail accounts with iRedAdmin-Pro?Cannot download it...no instructions provided
- [IMPORTANT] Related original log or error message is required if you're experiencing an issue.
====

Hello. We paid for iRedMail Pro and have not received a confirmation email or any instructions.
After successful install of the Free version cannot connect to server with Microsoft Outlook.
Here is the PayPal receipt we got for the purchase:

----

Spider Email Archiver: On-Premises, lightweight email archiving software developed by iRedMail team. Supports Amazon S3 compatible storage and custom branding.

2 Reply by ZhangHuangbin

  • ZhangHuangbin
  • ZhangHuangbin
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  • Registered: 2009-05-06
  • Posts: 30,788

Re: We paid for Pro and did not get anything from you

Dear John,

Thanks for your purchase. I resent an email with download link to your paypal email address, let me know if you didn't receive it.

Sorry about this trouble.

3 Reply by johnk

  • johnk
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Re: We paid for Pro and did not get anything from you

Thank you for the quick answer.
We already have iRedMail-0.9.8 installed and configured with 2 domains.
But I cannot seem to connect to it from Outlook.

I have downloaded the iRedAdmin-Pro-SQL-2.9.0.tar.bz2 file, uploaded it to our server in the /root/ folder. I tried following the instructions you supply for upgrades. I am trying to ugrade iRedMail-0.9.8 to iRedAdmin-Pro-SQL-2.9.0.

So I unzipped it to the folder iRedAdmin-Pro-SQL-2.9.0 as instructed:
# tar xjf iRedAdmin-Pro-SQL-2.9.0.tar.bz2

That worked fine.
Then I changed directory:
# cd iRedAdmin-Pro-SQL-2.9.0

But then I tried to run the supposed upgrade script:
# bash upgrade_iredadmin.sh
I get file not found.

The only executable file I can see in the folder is:
iredadmin.py

So what am I supposed to do with that? I saw no mention of a file like that in the documents.
Thank you

4 Reply by ZhangHuangbin

  • ZhangHuangbin
  • ZhangHuangbin
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Re: We paid for Pro and did not get anything from you

johnk wrote:

Then I changed directory:
# cd iRedAdmin-Pro-SQL-2.9.0

But then I tried to run the supposed upgrade script:
# bash upgrade_iredadmin.sh
I get file not found.

Script "upgrade_iredadmin" is under "iRedAdmin-Pro-SQL-2.9.0/tools/" directory.

5 Reply by johnk

  • johnk
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Re: We paid for Pro and did not get anything from you

Thanks for the information. It looks like the install worked at the console.
It would be nice if the Documentation told us where the upgrade script for iRedMail Pro was.
I could not find that.
Maybe you could include this line in the Pro Upgrade page.
Script "upgrade_iredadmin" is under "iRedAdmin-Pro-SQL-2.9.0/tools/" directory.
smile

6 Reply by ZhangHuangbin

  • ZhangHuangbin
  • ZhangHuangbin
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Re: We paid for Pro and did not get anything from you

The path is clearly mentioned in the upgrade tutorial:
https://docs.iredmail.org/migrate.or.up … admin.html

# cd iRedAdmin-x.y.z/tools/

7 Reply by johnk

  • johnk
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Re: We paid for Pro and did not get anything from you

Yes I see that now. I think I must get my eyes examined and maybe new glasses!
Thank you for your help and patience.
Please close this topic and have a nice day.