1 Topic by edward.toledo

  • edward.toledo
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Topic: License certificate error

==== REQUIRED BASIC INFO OF YOUR IREDMAIL SERVER ====
- iRedMail version (check /etc/iredmail-release): 0.9.9
- Deployed with iRedMail Easy or the downloadable installer? installer
- Linux/BSD distribution name and version: 7.5.1804
- Store mail accounts in which backend (LDAP/MySQL/PGSQL): MySQL
- Web server (Apache or Nginx): Nginx
- Manage mail accounts with iRedAdmin-Pro? Yes
- [IMPORTANT] Related original log or error message is required if you're experiencing an issue.
====

I am trying to upgrade iRedAdmin Pro to the current version but I can not access the download link. When I enter the "License" likeness I get the message "Error while getting license info: <url error: [SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed (_ssl.c: 579)>". I have tried some solutions from the forum, but without success. Does anyone have a solution?

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Spider Email Archiver: On-Premises, lightweight email archiving software developed by iRedMail team. Supports Amazon S3 compatible storage and custom branding.

2 Reply by ZhangHuangbin

  • ZhangHuangbin
  • ZhangHuangbin
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Re: License certificate error

Dear Edward,

Sorry about this trouble. I sent the download links manually moment ago, let me know if you didn't receive them.

3 Reply by edward.toledo

  • edward.toledo
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Re: License certificate error

ZhangHuangbin wrote:

Dear Edward,

Sorry about this trouble. I sent the download links manually moment ago, let me know if you didn't receive them.

I Zhang,

I have already received, I will apply the update and post the result.

Thanks!

4 Reply by edward.toledo

  • edward.toledo
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Re: License certificate error

edward.toledo wrote:
ZhangHuangbin wrote:

Dear Edward,

Sorry about this trouble. I sent the download links manually moment ago, let me know if you didn't receive them.

I Zhang,

I have already received, I will apply the update and post the result.

Thanks!

The update occurred without any problems, but the certificate error continues. We have another server that is perfect. Is there any way to solve this problem?

5 Reply by ZhangHuangbin

  • ZhangHuangbin
  • ZhangHuangbin
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Re: License certificate error

edward.toledo wrote:

The update occurred without any problems, but the certificate error continues.

Which Linux/BSD distribution and release are you running on this server?

6 Reply by edward.toledo

  • edward.toledo
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Re: License certificate error

ZhangHuangbin wrote:
edward.toledo wrote:

The update occurred without any problems, but the certificate error continues.

Which Linux/BSD distribution and release are you running on this server?

CentOS 7.5.1804

7 Reply by ZhangHuangbin

  • ZhangHuangbin
  • ZhangHuangbin
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Re: License certificate error

Is there a new version of package "python-requests" available? if yes, upgrade it and restart iredadmin service, then try again.

8 Reply by edward.toledo

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Re: License certificate error

Sorry I'm late but I was on vacation. I did the Python upgrade and solved it.

Thanks!